The ring I ordered, although lovely, was too large. I have returned it and requested a smaller size (S). I have still not received the replacement ring and I have not been refunded. This was a birthday present for my son. I have contacted customer services about this with no reply. Please can this be sent immediately. I look forward to hearing from you

Had an issue with the size of the ring and the style. Needed to return it. Went through returns got a QR code went to the post office scanned into the post. Email following with confirmation of receipt and refund. Can't fault the company for this process very easy. Gave me confidence to continue to use them as a customer

J'ai recu ce que je voulais.

The best and nice quality

Placed my order almost two weeks ago and still haven't received it, have sent multiple emails to customer service and had absolutely nothing back, terrible customer service will be asking for a refund never shopping here again.

The necklace is now dull in apprearance without wearing it.

Beautiful products, fast delivery. Could not be happier.

I bought two rings returned one ring because it didn't fit and I sent the ring back to there warehouse and they did not refund my $73.50 i file a dispute and i lost the case even though i showed proof of sending the package back to them through usps

Great customer service , ring I ordered was too small but was easily swapped with no extra charge. Thank you

Good service, free postage both ways. Had to upsize one of the rings and it was done free of charge. Quality jewellery

Products may be nice. Customer service is the worst. I am in the US but the item I wanted for a Christmas gift was only available in the UK which they said they shipped safely. It was sent on 12/11 for delivery on 12/16 but never showed up and Fed Ex has been notified but the company is not refunding my money as they say the case has not closed yet. It was only $133 and they are making me wait this long? It's not only the wait that is frustrating but they have no phone number to call and it takes a long time for them to answer an email. Too many other good companies, I would never order from them again!!

I love the ring, serge denimes products are always beautiful and never disappoint. However, I paid £6 for 48 hour delivery and it took 5 days to come. However, I would very much recommend the ring.

Lovely ring, exactly as pictured / described. Quick delivery and good quality. Highly recommend x

Good quality on the product. Good customer support from Serge Denimes.

Bought a bracelet for our son for Christmas. He is really happy with it as it is a simple but elegant looking fine sterling silver bracelet. It’s a little bit different from the norm. Serge DeNimes was a great company to order from with good choice and delivery was excellent.

I purchased a bracelet from Serge DeNimes as a Christmas gift in October, but incredibly, it broke just two days after giving it to the recipient. What followed was a frustrating and disappointing experience with the brand's customer service. Despite my repeated attempts to resolve the issue via email, I was met with slow responses and no adequate compensation for the faulty product. The lack of urgency and care in handling the situation was shocking and left me feeling completely dissatisfied. This poor experience has completely deterred me from purchasing from or recommending Serge DeNimes in the future. A brand that values its customers would have handled this with far more attention and respect. It’s disheartening to see how poorly they dealt with a legitimate fault in their product.

Paczka do mnie nie dotarła

I ordered and paid before Christmas as a gift and my product still hasn’t turned and I’ve had no email but the money has been taken.

Great quality and excellent service

Love this company. Beautiful jewellery, priced well. Have bought from them before and will buy again.