Precious was very professional, approachable, helpful, knowledgeable, and solved my problem asap. Thank you.

We were offered a welcome bonus to change, we changed- no bonus MONTHS later and no one able to say why. So they're in violation of contract and constantly lying about it being taken off in the next bill cycle. It can't be that hard to honour your promise lads...

We switched to flogas in February and part of our contract was a €150 welcome bonus. It is now October and this still has not been deducted from a bill. I have been told twice that it’s coming in the next bill, and I was also told twice that I was not entitled to it despite it being in black and white in our contract and welcome email. I was also told there was a big backlog in paying out welcome bonuses- it seems like I’m told something different each time depending on who I’m talking to. The last contact I had they were asking for proof we were supposed to get this bonus. I sent them on proof and nothing since? Their connection and service is good, their online portal is not really optimised for mobile devices which can be a little annoying. The customer service are always very nice but not able to help.

We are a company with 35 gas meters in a building, we transferred to a fixed 12 month contract with FloGas, the process was made very simple by the excellent telephone support from support staff Massie, in grouping all our MRPNs under one online account and one bill, making our accounts processing very simple. They were quick, responsive, professional, and took a day to complete the steps. We not have online access to all our accounts under one email logon.

Good customer service pleasant and helpful, good prices. that's what people want

Customer service staff extremely helpful

Having an absolute nightmare trying to deal with Flogas. My partner was dealing with a very incompetent employee who has not helped us at all to sort our gas. We are trying to change from a Flogas pre pay meter to a normal meter. It has been about 6 weeks now and we haven't even had a person from Gas networks come to change our meter. I am due a baby in 2 weeks and we have no heating or hot water. Would not recommend Flogas. Very stressful to deal with. The latest information we have received is it will take a other 6 weeks and we received a letter welcoming the person who used to live here over 8 months ago back to them!

Awful company, don't issues proper bills and takes money from your bank account without authorisation. Gangsters!

Great customer service!!! Kim F was brilliant on the phone call I had with her today, she was super helpful and very nice. Thank you.

I found Kim the lady I was speaking to so helpful and efficient. Super customer service!

Very pleasant and helpful

Worst customer support and false welcome bonus offers.

Excellent support from CS rep Tom. Not only did he answered my queries he also pointed out better rates that were available saving me another €200 per year! Easy 5 stars.

Back on 31st August I called asking for Flogas to credit back to me €300 from my account as I was nearly €600 in credit. I was told this would be processed but could take 2 weeks. On 14th September I called again and was told that it would take 3 weeks for the credit to be paid. I called again today only to be told it actually takes 8 weeks to receive back a credit!!! This is totally unacceptable, so for anyone looking to move to Flogas, do yourself and your bank account a favour and don't bother.

I found Kim very helpful and friendly on the call. Not only did she resolve my issue she actually offered more helpful advice on payment methods.

Customer service is very bad, even when you have a legitimate query that the regular staff cannot answer they will not allow you to speak to a manager. The person answering the phone just kept repeating herself without listening to the problem properly. After requesting to speak to a manager I was told no one is available, I eventually received an email which still did not address my problem properly, and when I tried again I got another email that said that I could wait up to 20 days for a reply. What a joke. Welcome to the world of AI where if you don't fit into their little boxes you are ignored.

I received a threatening letter 2 years after I switched from flo gas.The letter said I owed €230 from 2 years ago and if I don't pay right away they will send it to collection agency. I called them and asked for a bill to be sent to me to outline what the money was for and they said to email and ask for a bill. I have emailed and have got no reply. Now my credit rating will be affected and I have to pay the money without receiving a bill for it . I would strongly recommend not to do business with Flow Gas.

Thomas was able to provide some valuable information on smart meters and plans

The customer service from Kim was really helpful and very friendly.

Tom was very helpful and clear in his communications.