I was helped by Shirley and she was extremely helpful and knowledgeable! She was able to address all my issues and helped me resolve them all. Would recommend her help every time if that was possible.

Quite fast response time, clear, and easy to understand

Excellent coverage everywhere.

After a few days of issues activating my new phone. I opened Live Chat Support. RP CS Leslie stayed with me for quite some time determining a solution to my problems. I now have an active phone again. Leslie gets my vote for employee of the month.

After waiting about 2 minutes I got connected with RP CS Stephen because I needed to switch to eSIM and upgrade the Phone. He was knowledgeable and very helpful along the process, answered all my questions and made helpful suggestions.

RP CS Stephen has been extremely helpful with all my questions today. Clear directions and quick and respectful replies!

Worst customer service EVER! Wasted 1 hour of my time on hold for a refund. They charged my credit card 1 month in advance of the actual renewal and blamed me for having Automatic Renewal on my account. Guess who is no longer a Red Pocket Mobile customer? Absolutely NO EXCUSE for treating people like this.

They were easy to work with. Thank you for all the help, Millie!

CS Miel was super helpful with all the help I needed. Miel gave me precise instructions, and stayed online with me for the entire process to make sure everything goes smoothly. I really appreciate the help and care I got. Wonderful customer service! Thank you!!!

Overall I am happy with Red Pocket. Switching carriers was simple, I can't say that with other carriers. Red Pockets website is easy to navigate and paying my bill is simple. Cell service is also excellent, better than my previous carrier. My only complaint is contacting customer service. I called a couple of times the same day and was on hold for so long I hung up each time. Never did get through to anyone or got my questions answered.

Could not get my phone to work with their service even though it's supposed to work with their service (checked IMEI), strung me along for WEEKS, and refused to give a full refund. Wish I could give zero stars.

CS Leslie did a great job today helping me get started with Red Pocket. Very professional and friendly. I would recommend your network based on my experience with her.

Ultra long customer service wait times. I've been waiting for over 4 hours today, and 2 hours last week when buying. Their customer service dept lies. When reviewing previous text conversations with current rep, i was told repeatedly: that's not true, we don't do that, we cant do that. Their customer service dept will not escalate to anyone higher, even after reading (from their own transcripts) another CS give false info. I bought a phone...DOING WHAT THEY TOLD ME TO DO following their instructions... now will not get any discounts offered. Had 3 different CS chats on PC with different names but SAME profile pic. Have in text form 3 lies I was given, and they will not do anything to alleviate the issues.

More than 5 ⭐️’s CS Leslie this agents patients and willingness to help me with all the issues I was dealing with absolutely blowed me away cause I have been trying for like two years to get my voicemail box pass code changed but nothing I tried work an quit a few other agents I have talked to in chat or even on the phone with couldn’t help me nor figure it out their selves, but CS Leslie Forsure earned her pay for the day. Cause I had like 3 4 or maybe even 5 different issues I was having an dealing with an I wasn’t meaning too but I kinda was throwing them all at her at once mainly cause I’m a certified computer and phone tech so I’m used to dealing with multiple issues and multitasking constantly so that’s what I’m use too but I have admin she was able to keep right up with me on all of them at once if anyone would wanna know how long it actually took her I’m for sure it was probably only like three minutes and she had everything taken care of for me an my voicemail box PIN code changed for me an changed to a pin of my choosing an I have to give great big shoutouts to CS Leslie thanking her so much 🙃 Sincerely Gerald

Good price and decent service. I did have to get support involved for a new service with a new phone number, so a little disappointing that this was not seamless ("they" had to do something to allow SMS service).

Fast and reliable services

chatted with Jan about starting new service. i had an issue with my port in and he was very helpful on helping me get the acount settled. explained how the plan worked and was patient with my barrage of questions. customer service seems really swell. cant wait to try the service for myself. 10/10

very helpful...irrespective of all complexity of number transfer.etc. Always 5 star with customer service.

Awesome so far but on my phone I kept getting messages that I was close to data cap and then I had no data left but I thought unlimited was unlimited not any caps or slowing down on data

GREAT! SUPER HELPFUL!!!!