My first month and renew on plan with plan change was no surprises and cost the amount I was expected. Much better than dealing with ATT directly for 13+ years and every time I change plan I get very negative surprise. Chat support was great much better than staying on hold or waiting at att store.

I got help quite quick RP CS Jan helped me and it took a total of around 20 minutes, I am going out of the US next week so they helped me activate roaming.

CSR RP Jan was very polite and knowledgeable, explained me the cause of the problem with Verizon Network;s glitchy error i received, promptly elevated the issue to higher level, since there was no chance to solve it at CSR level. Will wait for the answer from superiority

Knowledgeable support staff. My need to update financial info was accomplished.

Jan from their chat support is a top tier service agent. They were courteous, knowledgeable, and prompt with everything I needed.

Lol it’s actually good, better than my last carrier which was cricket .. so that tells you a lot hahahaha and affords, REAALLY GOOD SERVICE !!

The customer care team is a very professional and knowledgeable team to resolve my eSIM issue with the new phone.

My two calls were fruitful. everything was done nicely. The two agents were awesome, and assisted me step by step. The second agent helped me so much despites the fact that I gave her hard time by asking many useless questions. (sorry again for that). Thanks a lot

We switched from AT&T to Red Pocket Mobile to save money, assuming that since we were on the same network, there wouldn’t be much difference in our experience. We were WRONG. Red Pocket saves money by having minimal customer service. If you have a problem and call them for help, the person from Indonesia or wherever tells you to read the FAQs on their website. When you tell them that you have a technical problem that isn’t addressed by the FAQ, the agent repeats the same line about going to the website. When you ask for a manager, the agent puts you on hold for ten minutes, then comes back and says to go to the website. When you use the chat feature, you get better help for technical problems (like our phone was somehow locked by AT&T even though AT&T said it wasn’t and we couldn’t get it off their network) but it’s hard to navigate troubleshooting technical issues on chat. We spent over one month trying to sort out these issues just to get our phones working, and my husband’s phone ended up not working for 2 weeks while we had to wait out a mandatory no-changes period. I also wasn’t able to get a record of my call history for a reimbursement I was seeking from my work; they apparently don’t do that. Ultimately, they gave us our money back because we repeatedly insisted that our experience was horrible.

RP CS Stephen was professional and patient as well as helpful. Helped me fix the renewal without a ton of unnecessary questions.

Company advertised instant delivery eSIMs, but cannot activate their own phone numbers, cannot figure out why manual and auto activation both fail, and refuse to assign a new eSIM to replace.

Seamless experience porting # and signing up. The prices are great, the web interface is great, and the first month has been going well. (Only annoyance was an extra $1 for visual voicemail.). No difference from when I had AT&T directly (other than the cost savings). I would recommend. UPDATE: I rescind this glowing review - and going into my second month with Red Pocket, they get a rage-infused 1-star. Today, on Christmas, my phone service stopped working - I basically got a recording saying I needed to pay my bill when I tried to make a call. I was left stranded - no cell service. When getting home, I logged into the web portal and it said my subscription had expired due to no payment method on file.... but there was a fully functional non-expired credit card on file. So I manually renewed (with the card on file), and got it working. But the auto-deactivation could not have been worse timing and there was no way to rectify it away from home (because you know, no voice/data service) ... and the thing that infuriates me is A.) I still don't know why it happened (is this going to happen again in a month - who knows) B.) I got no warning ... no email, no automated text, no push notification from their app. NOTHING to warn me. I DO NOT TRUST this company not to put me in such a position again, I will likely be looking for a more reliable provider.

I love this company great price great service and awesome customer support

I needed service immediately after I lost my phone and I didn’t have the money at all. Found this service discounted and it saved me from losing money.

I am very disappointed with Red Pocket refer a friend program. I have referred 2 of my friends and they are now using Red Pocket. I still did not get the credits for my referral. Neither they. Raised ticket 3 months before with Red Pocket and still they are working on this issue. Ticket #134739. I am thinking to move out from Red Pocket.

very professional, and know exactly what to do.

Service is great at a price I can afford.

Very nice and customer oriented company!

Just only one thing - in airports area the speed is going down.

polite, friendly and to the point chat service. had to port out because of data throttling glitches, but it's very inexpensive service. good value