Well I t took a while but it's finally going

He is awesome! Nice and so fast.

I wanted to activate WIFI calling on my new plan, and the customer support representative, RP CS Stephen, was really professional and courteous. It took less than 10 minutes.

had to get my esim setup on a new phone. Originally emailed instructions was not working. Got it resolved through customer service.

We have had Red Pocket for 6-7 months now. We came from T-Mobile. The service and coverage is excellent! Exact same coverage for a lot less.

Excellent Customer Service I have been very happy with Red Pocket, particularly their website chat customer support. They have been able to help me with fast and friendly service that is hard to come by these days!!

Stephen was very knowledgeable and helpful in resolving my issue! Such a quick process, and so thankful that your tech was quick to catch any potential error that could have delayed the process in transferring my number. Desperately needed to keep my number for work purposes... Thank you!!

When I signed up for my wife nearly two years ago it was an experiment, I had Mint Mobile and in the following months I had several dropped calls and spotty service in my area. Red Pocket was much better and even though there are some places that service isn't perfect it is way better than my service.

I Have not had any problems! Thanks for good service!

To Rp Cs Jennin, she is so knowledgeable and helpful, very quick solve the problem, I try two solve the problems with other previous agents, they can’t do anything! But jennin solved the problem under 5 minutes 👍

I love the service it worked as soon as I put it in my new phone and turned off and on I love it

They have competitive prices.

One CS left me on hold for over 1 hr and never came back. The other CS told me I would receive an email with a QR code and never received it. After 2 CS interactions gone wrong, CS Stephen was able to help me and resolve my issue.

Stephen was a great help!

Did not provide esim as ordered. Then, tried to charge me for esim after I prepaid a whole year of service! Took over an hour chatting to cancel service. Hoping I actually get refund. Avoid this carrier at all cost.

all queries were well explained by Jan and got my mobile data working instantly thank you red pocket

understood what issue I was having and didn't blame my phone as being the problem and she got it fixed back up and running very fast and was amazingly polite and sweet through it all

Redpocket CS agent Stephen was very helpful

RP CS Jennie was fantastic. I've only been with the company for two hours and she quickly responded, was able to answer all of my questions, and very polite. Kudos and thank you!

Just started with this company and they are off to a horrible start. I ordered a physical SIM, so I can easily configure my phone as a dual sim phone for travel. Or at least I tried to, either I screwed up or they screwed up, but that is not the issue. The issue is their receipts and emails do not make it clear what. Kind of SIM you are receiving, or provide any kind of clear instruction on how to proceed! I received an email with the line "FREE Standard Mail With Free Tracking (2 - 5 business days)", but it apparently wasn't actually for a physical sim. It was for an eSIM which is not exactly obvious. There is only one reference to it being an eSIM buried in a line"360 Day- Unlimited Everything (20GB@High Speed) eSIM GSMA" instead of "360 Day- Unlimited Everything (20GB@High Speed) SIM GSMA". On top of that, there are no instructions in the receipt relating to the activation process. There was also no followup email with activation instructions. There is no explanation that the confirmation code is actually the eSIM, and when you call customer service they tell you screwed up, and that switching to a regular sim will cost $5. Actually, the first time I tried to escalate support I was told $2 and the second time I was told $5. The price for service is great, but is this is how they treat a new customer, how will they treat someone who has actually activated their plan?