Having an issue swapping to esim. Got help from RP CS Stephen, he was very patient and very helpful in solving my issue.

I only make and receive calls with some texts mixed in. This is a great way to do it. No youtube or movies or banking on my phone. I just don't need to be reminded that my service is going to be renewed every month.

I was a client of Red Pocket for a year, but my experience with renewing my plan was extremely disappointing. Trying to extend my plan, I encountered serious difficulties in communicating with the service team. The long wait on the line and the last conversation with an operator who spoke too fast and ignored my requests to slow down were particularly frustrating. It was not just an inconvenience, but it seemed like a mockery of my situation. I wanted to stay with Red Pocket, but due to the unacceptable quality of service and support, I feel deeply disappointed and dissatisfied.

CS Leslie - is the best customer service experience I have ever had - she worked on my complicated problems with patience and an upbeat attitude. It took a while to sort everything out - but she was absolutely fantastic at getting to and fixing my problems. It is because of your fabulous customer service that I decided to change over to RP - Love You Guys - keep up the good work.

Sim didn't work, sent another sim which also didn't work. I already had one redpocket sim which worked fine so I knew the issue was with the company and not my phone. Yet I spent hours on the online chat and phone line trying to sort this to no avail. Customer service agents all give very random responses and are extremely slow so are clearly trying to assist too many people at once. Don't expect a quick resolution to any issues.

Well this is the first time I used a company, ordered a sim card, transferred my number, and had zero issues in doing so. On top of all that they have lovely prices. I would definitely recommend. I will in the near future be transferring over 2 more numbers and adding 3. Thank you for being great

the service is very nice and the network is good at interior locations as well

Unlimited data doesn’t mean unlimited. Their terms and conditions say no unreasonable use . Which is defined as non personal, commercial use. But when your high speed runs out they turn off your data completely regardless of how it was used. Also horrible customer service, extremely hard to understand unless Hindi is your first language. I couldn’t leave fast enough.

CS Leslie did a great job assisting with my data issue. Quick resolution.

RP CS Stephen helped me to activate my esim card. He is really helpful.

I liked Red pocket at first. I have a $30 plan, which has always been sufficient for me with my previous provider. My husband got me a new phone which was locked for AT&T so I decided to try RedOocket since I knewI could get a plan that worked for the phone. Soon after signing up for monthly services I got a message letting me know that they were upping data limits to 20GB of 5G data per month for my plan. Yay, I thought. I signed up for Red pocket mid June. November I keep getting these messages “ Uh-oh! You have exhausted your 100MB data limit. Keep connected by buying more data immediately, starting at just $15.” 100MB!!!!! I’m signed up for WAY more than that! I can’t even send my texts to more than one person at a time. I’m not receiving any texts that are in a chain…I’m ticked off!!!! My friend tried to send me a text and said it took me days to get it. I can hardly send anything with my Wifi on even. Everything was fine until Red pocket sent those texts. I looked and it shows I’m still on a 20GB 5G plan yet my phone NEVER shows I’m connected 5G anymore, I keep getting those 100MB data texts, and I can barely communicate at all anymore. No phone at all and sticking with email is better than this. I am going to try to reset my phone but I urge anybody who is not technology inclined, anybody who hates calling customer service to help solve issues, anybody who wants this to be their last cell provider switch, anybody who would just like a seamless plan, or anybody who just expects to get what they signed up for not to go with RedPocket. And…to those of you who are ok with hiccups, calling customer service, etc this may be an ok plan for you. I’ve never had issues like this with my other providers and I’m not accustomed to it at all.

RP CS Stephen Did a great job and got everything done we needed!

I always enjoy using redpocket as my phone plan. But I got really frustrated while renewing my lines. After I turn to the agent, RP CS Stephen spent ton of time help me sorting out my issue and gave me the perfect solution, which truly saved my whole life!

They constantly disconnect from AT&T network even though my other line is AT&T on the same phone with no issues. They should rename themselves PickPocket because they are a complete ripoff.

Great thanks

CS LESLIE saved my weekend and solved the problem quickly!

It was an amazing experience and fast RP CS Stephen really helped me with everything. I love how fast and efficient he was

Great price, premium service easy to sign up for and pay the bill. What more could you ask for?

When i have problems with my line, support always help me, my last interaction was with CS Leslie and she was very nice and in just a couple of minutes resolve my problem

RP CS Stephen is friendly