The call handler, Claire, was exceptionally patient in assisting me to work through the process. She advised me throughout the call and reviewed the information once completed. I would definitely recommend mydeposits based on my experience to date. Many Thanks

I am a landlord, and I contacted Mydeposits as I needed to unprotect a deposit and wanted advice. I spoke to Hannah, who informed me of all the legalities around this and gave me some very good advice. It is really appreciated, especially on a Friday late afternoon.

Quick response from the team

The representative Hanna that I helped me today, was patient and efficient. She went the extra mile to help me resolve what I needed doing. 10 out of 10!!

I seem to deal with Milisa @ MyDeposits and have always found her to be helpful, informative, knowledgeable and patient. In my experience today, she was all of the above

I feel so emotional writing this review. I am grateful to the Almighty God for everything. My Landlady was ignoring me and making my deposit refund an issue. I felt hopeless due to the fact that I was not allocated Mydeposit certificate by her. Until I remembered that I had a notification email back then in January, 2024 from Mydeposit titled deposit protection confirmation. In August 2024, I googled Mydeposit and the rest was history. I was guided by Mydeposit excellent team via phone calls and emails on the best way to present my case as well as the rules with no guaranty. My Landlady was making it financially impossible for me to terminate early my contract which was meant to be a year, which I left in the month of June. I quitted after six months due to the resignation of my job. It should be stated unequivocally, I substantiated my claims with evidences from pictures, whatsapp communication and emails. At the end of the day, on November 6th, 2024; the Case Assessor awarded me double victory. I was refunded the full sum of the disputed deposit by mydeposit team directly and I also got my prorated July rent from my Landlady which was stated as an overpayment in the arbitration decision. However, I was not charged a penny for this arbitration process; it was a free of charge service. Illiteracy and ignorance can be the worst enemy to mankind. I barely could imagine the number of people in my type of situation. I am speechless. I pray for more wisdom and strength as your team fight for justice and equity in rent matters. Best regards, Oghenebrorhie.

Claire was amazing and fully explained everything to me. She made me feel as if nothing was too much trouble. Excellent customer service 😃

Spoke to NICK . She was very professional and friendly. Very happy with her service. Well done

this companies security is appalling, an approved agent has basically stolen my tenants deposit and used the 'insurance based' deposit scheme to try and legitimate the theft. One of the Agents staff has put his name on the certificate as the landlord so he could keep the money. Avoid this companies insurance based scheme at all cost ONLY use the custodial scheme or better still use the DPS.

Super helpful! Great service, very fair and responsive with some very friendly kind staff who totally supported us along the way!

Amazing service

Hannah at my deposit dealt with my query in a professional manner, was thorough and very helpful. My query was dealt with speedily and to my satisfaction.

The layout and completeness of content on the online account pages for custodial deposit management is confusing. The chat box didn't work either (apps download error) so had to chat via support website and go thru verification. The chat agent (Beckie) was good though.

Beckie was very helpful in providing information on the scheme

it's been 2-3 months since I left my flat and I am yet to see a single penny of my deposit. Nic has helped massively, she has provided me with all the help and information I need to make sure I get it back. Not only was she a massive help, but also a beaming personality. She helped see the lighter side of the situation and removed a massive weight off my shoulders. Thank you! - Rhidian

Just started my deposit claim back, and have had the nicest call with Nic. She was very helpful and so supportive! I basically left the call telling her I love her... what a gem!

Always helpful and efficient service

My son was treated with Kindness and respect in his claim to get the deposit back from his landlord. We were kept informed at all points and a thorough investigation was done . Ultimately the decision went in our favour and my son is grateful for that , but at least it was all done properly . This company can be trusted to be impartial and look after deposits properly .

NIC has been amazing, she has been very patient with me , and talked me thur

If I could write zero I would. Do not secure your deposit with them as they will side with rogue landlord. I got 40% back from my deposit because the decision maker was not qualified to make a judgement on mould so awarded 50/50 plus 10% for a wipe down of plug sockets and to cut a bush back absolute rip off after countless nights of collating evidence including evidence from the council that the property had no adequate extraction in the property leading to the mould. This evidence was ignored and they used only photos as evidence. Absolute waste of time whilst moving with two kids. Unbelievable and it took almost 5 months for a resolution too!