Very good information about how to for example change lead tenants once a tenancy has started. Very helpful efficient correspondence

We have been with mydeposits for the whole 17 years we have had a Lettings Agency. They are one of the most professional organisations we have ever dealt with because of their extremely high standards of customer service. They respond to any queries immediately and constantly offer help and advice. Thank goodness we chose them all those years ago

Just spoke to a lovely gentleman called Ross who was so so helpful. I would highly recommend this Deposit Protection Scheme.

They knowingly were presented with false Financial documentation and edited pictures from the landlord in a deposit dispute but just made the figures work in his favour. They didn't investigate anything just allowed him to present older pictures of the property, taken before Covid and didn't look at the videos we sent of the property when we moved in and out which showed the property in a clean state. Then refused to correspond with us further

I rented my newly-built property to "so called overseas corporate tenant" and they damaged several thousands worth of worktop in the kitchen. The check-in check-out professionals stated in their report that there was a "deep chip" in the worktop in the kitchen. I find it utterly bizarre that the Adjudicator has found it appropriate to reimburse me £40 for the deep chip on the worktop. Additionally, the tenant was there in the property for 14 months only. On your website you claim that you take into consideration the number of years the tenant reside at the rental property. I am payıng a huge mortgage every month and on top of that service charge and ground rent. It is not worth being an honest, hard-working and fair person as this is what you get in return. I will never use this company ever again as they are biased, unfair and unjust establishment. It is evident from the reviews that you should be avoided by all costs. I have family and friends who are in the rental market I will warn them to stay clear of your corrupt services. In addition, I will be brutally honest about your scheme by leaving a one-star review on your website.

I am a landlord with several properties in my portfolio. At one of the properties my tenant's deposit was held with this company. The tenant caused over £1000 of damage to my property and My Deposits awarded me a derisory sum of just over £300. This was despite me providing full proof of all damage sustained and costs incurred in bringing the property back to the condition it was in when the tenant had moved in two years earlier. When I challenged the adjudicator's decision I received a "Dear John style" reply advising me that their decision was final. At the outset of my claim to My Deposits I was asked to complete a rebuttal form to the tenant's claims without allowing me to see what the tenant's claims were. Ridiculous in the extreme! I have transferred all of my My Deposits business for all properties to the Tenancy Deposit Scheme with whom I have never had any such issues in the past.

They were able to make us aware of the importance of sending the CMP certificate before the renewal date to avoid having our account read-only and having a high rate of deposit protection.

Terrible to deal with - all you get is boilerplate emails and unjust decisions from junior staff - which you agree to abide by - complaints process is a total joke and I have wasted hours in trying to get a proper response - even though I sent 17 videos and 100 before and after pics of the damage and how my property was left unclean and wrecked, the tenant got 99% of their deposit back - leaving me with a massive clear up and all the costs to do so. I am fuming about this outfit - I wish I had just sued the tenant now as I would have won for sure - even a complete idiot can see the state it was left in....well apparently not it appears.

The lack of professionalism was evident throughout the dispute, marked by negligence and mistakes. Essential evidence from my side was overlooked, and the tenant's rights were disregarded. Having my complaint dismissed without any rational justification, I am compelled to initiate legal action against them.

As other reviews have stated, you should avoid at all costs. If your landlord asks you to use this service you should recommend one that does not work directly with the landlord and is independent. I had the unfortunate case of using them, they ignored email and photographic evidence on my dispute. When I said I wasn’t happy with the outcome they refused to relook at the evidence or case.

Apparently, Landlord BIAS is a common practice to these guys. They ignores, all the evidence we had thrown at them. And I am talking pictures, emails, all sorts of receipts, everything a normal person would judge enough to make a case (We still have those). They not only gave the case as won by the landlord but refused to explain why they ignored a TON of evidence. So by our experience, we think that some money might have been involved, because honestly, by well-working brain can't find any other possible explanation of why we would loose this process. We are stiil weighing our options and looking for counseling, please avoid. I really hope our experience might help others.

received great service from the disputes team who helped me get my deposit back.

Needed a change to an existing certificate. Got a response the same day and was resolved the next day. Really happy with MyDeposit and it support staff

Recently entered into resolution with our landlord using mydeposits over a held deposit for what were quite frankly laughable reasons after having been their (model) tenants for circa 10 years and having had little to no support from them on building matters throughout. Found the website and upload of evidence easy to navigate, also appreciate that we were able to add personal case notes pointing out just how poor both landlord and estate agents had been throughout our tenancy, all entering in a positive outcome through our case assessor Georgia wherein common sense prevailed and we received a positive result in our favour that saw us able to claim back the full deposit from a greedy landlord. great service, would recommend.

Takes three months for a dispute, far too long. Onus pushed onto tenant and then evidence ignored, they only considered landlord evidence. Didn't even consider lack of invoices.

I don’t usually write reviews but my experience with this company has been so dire that I felt I needed to warn other customers. My tenant has still not received her deposit after a month, despite repeated phone and chat conversation. After each call I am assured that any issue is now definitely sorted and the deposit will be released in five working days. It’s never true. There is always an excuse as to why it hasn’t happened. Oh and the website is beyond awful. A teenager on work experience could have done a better job.

Website so confusing but Deep on the live chat deserves 5 stars for being so helpful and considerate. Dwayne in customer services was very patient too

What a shambles of a co, the website is 1980 style difficult to navigate, the payment system glitches, so you go on chat, they say ring this no, you ring the no, you get cut off, then they ask for your feedback. wasted 2 hours trying to make a deposit.

Dreadful company. They completely ignored all my evidence and are so unprofessional. They completely ignored everything I sent to them even though the evidence showed the disgusting state the tenant left the property in. I shall be taking them to court.

Lauren Smith from Business Development team is an absolute credit to the company. We find her extremely helpful and very knowledgeable. She is quick to respond to any queries we have which makes our life much easier and helps us keep things moving.