I've been a client since the 1980's and the last year the system loses hair and has bald spots before 2 weeks. The problem is in quality control and if the people were held accountable in the manufacturing end it would be a great experience for me ,Tracy,Mercedes and Sherry. If Frank would like to talk to me about the product that he is continually purchasing, I will be more than happy to educate him.

I don't want to give u good reviews just because people who work there are nice.....the product is never consistence ever....sometimes is perfect and I wanna pay them more money than I should and sometimes or most of the time I think I made a mistake I should have tried some other company

I went to 2 other places b4 coming to HC, this place is, by far, over a above the others. Great service, excellent stylist (Barbara Rose), professional and confidential. Couldn't be happier.

To be honest: I want my money back or some compasation based on days I suffered. I am associated withe media and will be designated as a public figure pending upcoming media work. I purchased upfront the recommended product to address concerns I shared prior to purchase. The most expensive solution (surgery/transplant) is starting to look cheaper to pursue than the solution I paid for. I'm being upfront and honest: I received this survey weeks ago debating if i should submit it. The staff at HCM was very friendly and accomodating, but I got mislead with expectations. I paid in full for something that was suppose to be a non-surgical solution that would require maintenance over time; I understood it's a process to get things right and see desired results. I was told this is a "solution' vs "temporary" or "conditional rental" .... The actual "scope" of maintenance and what the purchase actually paid for was the disappointment because everything is looking "temporary" or just falling under "on-gping services". The yellow flag for me was when I asked about "how long this product would last that I purchased?" and answer I got was "it depends..." The venues I attended where the product really had to "function well", it failed more than it won. I was hiding what I paid for in public spaces because it didn't hold, it changed in volume (size) which compromised the purpose of having it. To conclude, I was asked to start a new contract while current is pending to expire due to 2 months required to create replacement product due to anticipates wear and tear...this is a sensitive topic because I like the whole staff, but I feel like sharing my experience with the media because what you are paying for isnt clear and absolute. Even at this time, I don't know if the product I have is mine to keep vs it's only good for the contract?

I did not receive what I was promised by sales. My hair was so thick I looked like a where wolf. The second piece still looks way to thick. The adhesive is bright white so it's embarrassing so now I wear a ball cap. "Customer Relations" doesn't return calls or emails. Sales did not explain fully what the procedure is. I had to sign a document the moment before my head was shaved. Nor was I informed by sales the costs after the first six months. I have buyers remorse big time. Stay away I tell everyone. Social media is next.

I ordered my first system on November 30, 2016. It is now February 14, 2017, 11 weeks later and I still don't have it! Very frustrated!

I started with Hair Club somewhat skeptical about what they could do but figured it was worth a try. During the initial consultation, they were very upfront & honest about what they could accomplish and gave me a list of options that were suitable for me. I could do as little or as much as I wanted to. No pressure to choose one way or the other or even to keep coming. I chose to get monthly treatments so my scalp & hair could become healthy. The stages of hair regrowth happened just as they said it would. No surprises or disappointments. I can see changes in my hair, so glad I took that risk!

With new management coming in I can't give you a review, but the old management was good. Seemed to get me in when my program allowed me. Hair stylists are courteous and helpful.

Was told that the financing was no interest for 6 months. However after 4 months, "accrued" interest was added to my bill (over $225.00). Was not told that the interest would be accrued interest. When called to see why, HC said talk to credit company and credit company said talk to HC. Credit provider was very rude. When asked to close my account after paying in full, I was told that I could not until after a month just in case I cancel the payment. After the month I called back to close to have remove from my credit. I was told that I still couldn't close the account and they didn't report to the credit bureau. Saw the debt on my credit report and called a third time and they said that it will close. Asked for a closeout letter was told there was no such thing. Asked for Manager and then all of a sudden, there is a closeout letter. This still represent the HC

The employees were all nice, but nothing they tried worked. I spent a lot of money and time and wound up with less hair than when I started. I still see all the Hair Club commercials where they practically guarantee success. I got the exact opposite. The only suggestion at the end of the treatment was that I enroll in an even more expensive and time consuming course.

Everyone is really sweet when they want your money, but the level of service when things aren't working is completely unacceptable. They will just tell you how you're the one and only person in the world their products don't work for and there's absolutely nothing they can do. When they finally admit they didn't do the right evaluation to make sure the solution they sold you will work for your hair, they make you jump through hoops and wait for months for any kind of resolution. I've never seen such a lack of communication and poor customer service from a management team member before. Save your time and money, this is a scam.

Good start but no follow up made from the consultant after contacting him several times via phone and email.

Nice people but this DID NOT WORK!

I reluctantly invested the time and money to go through Hair Club's program. I committed to the process and seen results. Yes, it would be nice to have my hair restored to its original glory, but that's not realistic. I seen improvement in the quality and strength of my existing hair as well as less hair shedding. Things have seemed to stabilize. The folks I interacted with at my particular location were excellent. Friendly, reassuring and discreet.

Sloppy, inconsistent service, not ordering matrices with correct colour, cannot get preferred stylist -- seem to get inexperienced ones. Lack of oversight at location management level, I've needed to escalate complaints to higher level.

The service and staff are extremely helpful and great instructing regarding hair care. I have noticed the hair piece quality varies effecting appearance, texture, and maintenance. Some months it's great and other months I cannot wait to change hair pieces. Discussion with the staff quickly demonstrates it's beyond their control.

I never got the hairstyle that I requested. I was given books to pick out styles but never got the one I requested. I had a stylist who was not qualified to be a beautician. She did not know what she was doing and gave me a style that I hated even though I showed her the one I wanted. During my initial visit I asked if I could have the same stylist every time and was told that I could if I requested it. I requested a certain stylist every time but never got her and when I asked why I was not given an answer. My overall experience was not good at all. Also it is very expensive! I will not recommend you to anyone never. It was a horrible experience for me.

Going to Hair Club has definitely changed my life. I was so nervous when I first went and actually cried at the consultation appointment. Your staff person assured me that I would be very happy after my first appointment. I was pretty nervous going but by the end of my 1st appointment I was amazed. I felt like a new person and years younger. Hair Club has given me a new outlook on life and now I love my hair. A huge thank you to Lana who is a wonderful stylist and really understands me and to all the staff who make me feel so comfortable when I come in.

I've been a member for almost a year now, I think. I have no complaints, I am very happy with the treatment I get when I arrive, during and when am leaving. I would love to work for the company and I have no problem being use as an example for new clients. Due to the fact, that I know how the client feels when they first get there and everything is explained. After, the explanation is just not the same as when you actually speak to an actual member.

Stop showing those women commercials with those ugly wigs on !!!! Trying to make people think that your treatment has their hair growing... it's plain to the eyes that they are wigs they are wearing.. so get Real and share this review.