I went to the free hair evaluation last year. I was greeted by a very beautiful lady who put me well at ease with my hair thinning issue. I was pumped up and looking forward to having the procedure. The cost wasn't too bad. $3200.00 to have my hair back was OK. The disappointing part was being told that I would have to return once a month for a tune-up procedure at an additional cost of about $30.00 or so. The thought of driving all the way to San Francisco once a month, fight godless traffic jams and try hours to find parking just took the wind out of my sail. I will have to wait and hope that a facility will open in Pinole area of the eastbay.

its been over a week i spoke to the recep at the office...i also left a voicemail for the manager....but sadly no response....

I've been a hair club client for about a year and a half now. Ithe has been a life changing experience for me. Sure it takes a little time to get used to the process, but now it's just another part of my life. I'm so grateful I found hair club when I did, wish I found it sooner.

I LOVE Amanda! She is the best hairstylist at HC. She has done more for my hair in the past year, than I can imagine. I can see the results everyday I look in the mirror. So glad I am a client of hers! Also, the staff there is absolutely wonderful, and Hope is very kind when you call for ANYTHING!

I've loved every stylist I've had. I don't give 5 starts because of color inconsistencies. If it weren't for the stylists, I'd probably give 1 or 2 stars. Out of the dozen pieces I've gotten, 3 were a nice color. My own hair has barely ever matched the piece even though my formula has been changed repeatedly in an attempt to match. Also, I have blonde hair. 99% of blondes have darker roots. None of my pieces have ever had darker roots which makes me look like I'm wearing a wig. I've also found the hair to be dry and knotty after only a month or so and I always use HC products.

Have been a member for close to 20 years and have been with 3 different centers as a result of moving for my job. This center does a great job and well worth the cost for how you look. In particular Deb Golden does a fantastic job and always makes me look great.

Sensitive professional staff who live up to their good reputations.

I am on my third beautician. my hair still is not growing. and keeps breaking, My hair keeps breaking off every time my hair extensions are put in. I had high hopes and we are paying alot of money, for this service. I would never recommend Hair Club to my friends or my family. Not near as professional as I thought the company would be.

Is it normal for a client to not be contacted for a month left to fend for themselves.if that's the case give me my money back.no one should pay this kind of money for nothing but stress of how to fix my hair.honestly would take it off and ask my money returned.

I was treated very well at Hair Club. I looked forward to my visits during the 6 months. I left because of the high cost.

The hairpiece is good overall but I have continuing problems with fit. Nobody seems to be able to apply the hairpiece without wrinkles. The Bronze plan - 4 hair pieces per year with the 6 weeks between services equals 48 weeks not 52. That creates confusion and strained feelings at the end of the year. The price is a bit excessive. You area asking me for feedback. Do you really think that ridiculous Terms & Conditions policy is appropriate?

I liked the Hairclub staff better than the Bosley staff I met with in the past. I don't feel like everything was discussed about what would have to be done for maintenance after having hair replacement surgery. The front desk staff is great. The hair stylist are not the best. I have very curly hair and they always seem to have difficulty cutting it correctly. I finally just stopped having them cut it.

It's a hit and miss. Sometimes your new system is good and sometimes it's not good.

Love all the people. Great to be a part of this org. Always look forward to my next appt.

Initially everyone was friendly, okay, professional, etc. At the end of the program, all turned cold! I emailed all a farewell email, expressing my gratitude for their service. They did not care to even acknowledge receipt of my email. How do they build their business if an outgoing customer is shunned? It would also be nice to post all costs at the very beginning of their services. They tend to conveniently omit the vital info (cost) until a customer is vulnerable & can't get out. It would be beneficial to receive a follow up email from them, outlining other options available to a customer who has completed one of their programs. My last day with them was September 28, 2016. Currently I am stuck/confused as to whether to contact them or not! Will see.

I have nothing but good things to say. Friendly staff. Experienced stylists. Good products. It would be nice if you had some sort of bonus programs.

I went in with some reluctance but felt optimistic after my initial consultation. The "treatments" included deep conditioning and a head/scalp massage, which felt really nice. The products used are just like those available in retail stores, and for the cost of the treatments I anticipated better results.

Services are inconsistent. You explain to the stylist how you want your system to look and they just cut it the way they want anyway. They just don't listen. When you get a service you might as well roll the dice. You could come out looking like a champ, or looking like a complete idiot. It's always been that way.

I have been a HC client more than 13 years and for the most part, they take good care of my needs and keep me looking very natural with my regular visits on the Silver plan.

I've been a member for 21 years: I guess that says it all! BIBI is fabulous in every way!