fixfactor.co.uk

136 Kingston Road, SW19 1LY, London, GB
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5.00
Based on 247 Reviews

5

91.09%

4

6.07%

3

0.81%

2

1.62%

1

0.40%
About fixfactor.co.uk

Fixfactor is the high standard mobile phone, laptop, drone repair service and data recovery specialist. We put the workmanship and your general experience on the first place. We aim to get your devices repaired in under 1 hour. We fix anything like broken screen, back panel, charging port and software issues. Actually we prefer to think about it as we would repair your bad day, ruined plans, access to your memories, unanswered important calls and not replied friend’s messages. Do you really need another mobile phone if we can fix the existing one ? Visit our London repair store or just send your device for a quick turnaround. We will do the rest. Don’t just take our word for it, read what customers say on Google or Trustpilot.

Contact Info

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Alasdair Reay
United Kingdom | 03 September 2018

Very fast service with clear and polite communication when I sent the wrong password for the device. Very impressed.

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Mr GLEN
United Kingdom | 31 August 2018

highly recommended, professional, 100% genuine parts used.

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Happy customer
United Kingdom | 10 August 2018

Raphone are fab. Always available so I knew what was happening and fixed my phone!

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David Z
United Kingdom | 06 August 2018

Perfect communication and timely email response and extremely fast service and difficult repair done correctly, a repair most other services refused to even attempt due to its difficulty level.

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D Gajda
United Kingdom | 05 August 2018

Expensive but an excellent and friendly service!

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Paul
United Kingdom | 31 July 2018

Usual excellent service. Easy and very professional.

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Marian
United States | 29 July 2018

Great repair

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G H
United Kingdom | 24 July 2018

Updated 6/8/18: After posting my review I was contacted by Raphone. They were quite surprised that I was dissatisfied with my phone screen as they believed they had supplied me with an original, high quality part. However, after getting back in touch with their supplier they found that this was in fact not the case. Since there were no alternative suppliers available Raphone let me keep the screen and gave me a partial refund by way of apology. Raphone clearly cares a lot about customer satisfaction and really went out of their way to try and give me a better experience. ========================= Sent my phone in for a screen repair via post. Staff were polite and prompt however the replacement screen was low quality with a very poor colour temperature and not at all worth the amount spent. Glad that I have my phone fixed but would suggest against using this company if wanting a replacement with quality parts.

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Paul Read
United Kingdom | 23 July 2018

Great, Quick service...Have used twice now for replacement batteries for different phones. Not the cheapest, but super quality work with genuine parts and fast turnaround.

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tay tay
United Kingdom | 12 July 2018

great! sent phone to them tuedays and it got it back all fixed friday. highly recommended.

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Mr Bullen
United Kingdom | 11 July 2018

Excellent, speedy and efficient service. Thank you.

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russell
United Kingdom | 09 July 2018

Used them for a battery replacement on a HTC M8. Brilliant communication, super fast service. Would definitely recommend and use again. Many thanks.

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Thomas Campagna
United Kingdom | 03 July 2018

I highly recommend those guys to fix your mobile!

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Alex M
United Kingdom | 22 June 2018

I dropped my Pixel and unfortunately it fell face down, completely smashing my screen. The screen was completely black and unresponsive so I assumed the worst for my phone. After searching around for a Pixel repair shop, I found Raphone and saw it's many good reviews. Settling on that I sent the phone out to them pronto and received it back within 2 days. The screen looked amazing and professionally fitted. They've kept in contact with me over the following weeks and helped me out with other problems. Highly recommend.

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Asif Mehmood
United Kingdom | 21 June 2018

Brilliant service

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Mr Hunt
United Kingdom | 21 June 2018

Excellent service, can highly recommend, very easy to deal with. Such a change to go to a phone shop that is interested in your problem! I had a Google Pixel 2 with a cracked screen, booked appointment online and replaced it while you wait. They use original parts and work is guaranteed as well. Will definitely use again.

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Bianca
United Kingdom | 19 June 2018

Very professional service. Love the transparency and honesty that comes across when they talk you through your options and the process. I've not given five stars because there was a delay ordering my new screen, but they were upfront about this and got onto it right away. Altogether I was very pleased with the service.

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Stewart Pearce
United Kingdom | 14 June 2018

Great service and great commucation. Definitely recommend.

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Nicholas Stojanovic
United Kingdom | 09 June 2018

Absolutely excellent service. Quick and easy. They fixed a phone I was told to bin by another phone repairer. Can't recomend these guys enough

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Steve Munn
United Kingdom | 06 June 2018

Raphone repaired the lens on my Google Pixel 2 XL. Not only was this competed in 1 day but the repair was perfect. I can now take beautiful pictures again.

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