Great service - so much cheaper and friendlier and easier than using Apple themselves!

Really happy with the service I received from FixFactor. My phone arrived with them Wednesday with a faulty charging port and connection, and returned to me fully working today(Friday). Thank you so much for a brilliant professional service and keeping me updated from receiving the phone to shipping it back.

The technician called to explain there would be some scuffing around the bevel in order to fit the new screen, which was fine as it has a case on it. The screen looks and works as good as new and the postal turnaround was fast and efficient.

Very good service. Easy to speak to them on the phone when I wasn't sure about something. Did a good job and returned my phone when they said they would and safely.

Although they are super busy at the moment, dealing with a huge increase in workload, I received great service. The process was streamlined and I got my phone safely back after having the charging port repaired. Thank you!

Fast turn around and a new lease of life on my Nokia 7.1

I had a cracked phone screen which needed replacing. They ordered in the part as it's not a popular device, told me as soon as it had arrived at the workshop and I was able to get the phone sorted the next day (could have been sooner if I'd been available). Provided me with all the info I needed and I would highly recommend anyone else using them.

The service was excellent. The team kept me updated every step of the way. Well done.

I was not sure of two things when my mobile phone began to feel extra hot during daily use and require frequent charging. 1.What the trouble was. 2. Whether to trust to luck with my repairer of choice (Fixfactor). I spoke with them and they seemed to know what they were talking about so I decided to go with them. I paid the agreed fee, did as instructed to prepare the phone, packed it securely and sent it off. I received updates from the moment they received my phone and throughout their work and got it back, fixed and cool, within 10 days. SUPERB SERVICE. THANK YOU.

Thank you for your support and urgent response

The initial communication, posting arrangement, update, delivery, all good. The final repair is perfect. Thanks.

Great service. Sent my phone in for a screen replacement. Phone was returned promptly and good as new.

A very professional company, kept me informed along the way, worked very fast to fix my phone and get it back to me, especially considering the constraints on businesses at the moment. I would definitely use them again, although I hope I never have too.

Superb communication good price and quick turnaround even during these crazy times. Would highly recommend.

They were really helpful and speedy. Although I chose not to go ahead with repair, I appreciated the help.

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Quick and efficient update about my repaired computer. Job executed as expected. Organised delivery. I will, no doubt, recommend.

Excellent Service. Quick turnaround. Good price.

If you Google repairs for my specific phone and fix factor is the first site that comes up yet they can't fix a phone thats only been on the market for 4 months.

When I contacted Fixfactor about having a look at my phone, I got such clear and concise information. I sent my phone in by post and they received it the next day. I had dropped my phone in water for a few seconds and had tried drying it in rice. My phone seemed fine until I tried charging it and it wouldn't charge. By the time I sent my mobile in, it had been 5 days since dropping it in the water. I bought Fixfactor's water damage service which they said would take between 2-5 working days. I received an email from them the day they got my phone stating that they were starting the repair process. Everything they said that they would do and would happen, worked just so. I received my phone back 3days later (in perfect working condition) after sending it in to be repaired. I am so impressed with their professionalism, their honesty, their speed and their communication. Honestly, it was well worth the £49 on my new phone, which I have had for under 9 months. I would HIGHLY recommend Fixfactor's service.