I was initially quite upset with fixfactor as they weren't able to fix the problem with my phone and I gave them a very poor review. I must say though that they have worked really hard at resolving the matter since. They have really gone the extra mile, communicated really well and I have been really impressed with their customer service. I would definitely consider using them again in future based on this experience.

Fast,thorough and very high quality work

Excellent service, very helpful and issue solved, at the Oxford street office they provide consultation and software service and you can drop off laptop if there is a hardware issue, their other outlet is the workshop and the main place were hardware and software are fixed. Honest, experienced service

I did a memory and a SSD upgrade with them and service was impeccable. Nothing to complain and I strongly recommend. Go with them if you don't want to deal with local cowboys fixers ! Radu

I have visited FixFactor twice for repairs on my iPhone SE. Once to fix my camera - which become disconnected after I dropped the phone - and most recently to replace my charging port which had developed a fault. In both cases my phone was fixed while I waited. Both engineers seemed very competent and the service was friendly and efficient.

I had a Surface Pro 4 screen replaced by Fixfactor, while the repair was been performed a burnt track near the charging port was found and repaired (at no addition cost), their service is excellent. The repair was done on time as promised and the staff are nice to deal with. A very professional service, thank you Fixfactor.

Fixed iPad broken screen and very happy with service and result!

My Blackberry phone had a new battery fitted and was returned in a week, a very good performance in the current circumstances.

Excellent service! Microsoldered fan back on to MacBook Pro motherboard and replaced broken connector while I waited.

Very responses and kept me up to date all the way through repair.

Fixfactor did a great job in quick time and completely solved the problem, even added a personal note to the phone when it was returned. It's sometimes a gamble doing stuff online, but I would definitely use these people again.

Can't recommend anyone else more than FixFactor!

Highly recommend this service. The original battery arrived next day. I was explained all details. I could sit in the waiting area and read my book during waiting. My phone was ready in 45 minutes. I could not even notice that my phone was opened. Still works properly. Daniel was nice and professional!

My experience was overall positive. I wanted to have the keyboard of my Macbook Air fixed and a replacement battery installed so I could give it to a friend as a present. Although it took longer than anticipated, this wasn't Daniel's fault. What I really appreciated was that he kept me informed of the delay, why it was happening and how much time was required. This is good practice: being able to manage the customer's expectations. The cost of repair was also reasonable. I would definitely recommend Fixfactor to others!

Amazing service. sent from Manchester Monday arrived back Thursday. On the express option

Quick efficient good communication

I wished to replace the battery for my fairly old and unusual phone, which three other shops wouldn't even attempt (it required a fair amount of phone disassembly and reassembly). FixFactor custom ordered in my battery and handled the process professionally, quickly and efficiently. Would do again!

Excellent service and the phone come back working like they said it would, will definitely recommend and use again in future

Although they were unable to fix my laptop they have been extremely helpful trying every possible repair approach. Great company Great communication.

Fixed a nintendo switch within 24 hours. Great people, great comms. All game data still there so a very happy 10 year old! Would recommend.