John Banks Group

Kempson Way, IP32 7AR, Bury Saint Edmunds, GB
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4.50
Based on 807 Reviews

5

90.09%

4

2.73%

3

0.62%

2

1.24%

1

5.33%
About John Banks Group

John Banks Group: Driving Excellence for Over 50 Years For more than half a century, John Banks Group has stood as a trusted name in the automotive industry, delivering exceptional vehicles and unparalleled customer experiences. Whether you're a car enthusiast, a motorcycle devotee, or simply searching for the perfect vehicle to match your lifestyle, we have the expertise, inventory, and commitment to make your journey extraordinary. A Legacy of Automotive Excellence From our humble beginnings in 1974, John Banks Group has grown into a premier automotive destination, offering a diverse range of vehicles across ten renowned brands and fourteen locations. We proudly serve communities in Essex, Suffolk, and Cambridgeshire, with a mission to provide every customer with a vehicle that fits their unique needs and preferences. Our extensive inventory includes the latest models and high-quality pre-owned vehicles. Whether you're seeking innovative electric vehicles, powerful motorcycles, family-friendly SUVs, or reliable daily drivers, John Banks Group is your one-stop destination. Our People, Our Strength At the heart of our success is our exceptional team of over 180 dedicated professionals. They bring expertise, passion, and a customer-first approach to every interaction. Our staff is well-versed in the latest automotive trends, features, and technologies, ensuring you receive insightful guidance and support every step of the way. Guided by Core Values Our guiding principles—transparency, integrity, and personaliSed service—are the foundation of our business. These values are reflected in everything we do, from straightforward pricing to our commitment to building lasting relationships with our customers. At John Banks Group, you're more than a customer; you're part of our extended family. A Modern and Comprehensive Experience We combine tradition with innovation, offering cutting-edge facilities equipped with state-of-the-art workshops, master technicians, and seamless digital services. From purchasing and financing to servicing and aftersales care, we strive to make every part of your journey smooth and rewarding. Your Automotive Partner Across the Region Conveniently located in Ipswich, Colchester, Bury St Edmunds, and Cambridge, John Banks Group is here to meet your automotive needs. Whether you're exploring the rugged reliability of a Dacia, the advanced technology of a Honda, or the thrilling performance of a Suzuki, you can trust us to deliver excellence. Experience the Difference Today John Banks Group is more than a dealership—it’s a destination where your journey to finding the perfect vehicle is as enjoyable and satisfying as driving it. Discover why generations of customers trust John Banks Group to keep them on the road with confidence. John Banks Group: Driving excellence, building trust, and setting new standards in the automotive industry.

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anthony cornwall
United Kingdom | 20 July 2022

A friendly and reliable company I would recommend to anyone

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Dr Strudwick
United Kingdom | 20 July 2022

Excellent as always

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Mr King
United Kingdom | 19 July 2022

Just collected my new Honda Jazz crossfire 1st class service from Kymberley from the very first visit when i was looking at various options and manufacturers. Explained all the features and options when i did a test drive, and kept me updated throughout the process from ordering through to delivery. Over the moon with car as well, will definitely be using John Banks again.

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Alastair Haywood
United Kingdom | 19 July 2022

Recently purchased a Honda CR-V from John Banks in Ipswich. 1st class service from Kymberley from the very first visit when i was looking at various options and manufacturers. Explained all the features and options when i did a test drive, and kept me updated throughout the process from ordering through to delivery. Over the moon with car as well, will definitely be using John Banks again.

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Beth Tuckey
United Kingdom | 18 July 2022

Initially I was looking for a XC60 Volvo but the nearest dealership couldn’t help me so as we’ve had a CRV in the past we decided to pop in and see what John Banks Honda had to offer. From the moment we walked in Rhys and the team were helpful and understood exactly what we needed. They found us an automatic petrol 2016 CRV and we were the owners in less than 10 days. Great service and aftercare. Definitely recommended Rhys at John Banks Honda

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Robert McMaster
United Kingdom | 17 July 2022

We recently purchased a new Honda Jazz Hybrid from John Banks Ipswich. We dealt with Kymberley Cant and were impressed with her pleasant manner and cheerful personality. Everything was explained in detail and although it seemed to take a long time, approx 4 months, the vehicle was delivered on time. We are very pleased with the car and the service we received from Kymberley. We would be happy to reccomend John Banks Ipswich to anyone.

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Debra Fife
United Kingdom | 14 July 2022

Was greeted by nettie and the whole suit fitting and buying procedure was amazing this won't be our last visit there thankyou

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Neil West
United Kingdom | 08 July 2022

I recently collected my brand new Honda Jazz from John Banks Honda Ipswich. This is my third Honda since 2005 and I couldn't be happier with my new purchase. I first enquired in March about a new car and took a couple of hybrid vehicles for a test drive. Both were fantastic to drive and I made my decision on one of them there and then. Kymberley Cant helped me through the process from start to finish in a very professional manner, from explaining many features about the new car to keeping me up to date on how my order was progressing and when my new car would be ready. Kymberley was kind, extremely helpful and very knowledgeable on the features in my new Jazz. In fact, everyone at JBH Ipswich who I have dealt since having a Honda has always been kind and courteous to me. Great customer service. Thank you, Kymberley and all at JBH Ipswich - I love my new car.

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Philip
United Kingdom | 07 July 2022

Friendly people from John Banks Cambridge. I made some inquiries online and promptly got a reply from the staff. And then I decided to buy a new Monkey from them. The process was smooth. Darren who helped me was extremely patient and friendly. Communication was smooth. Would recommend!

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Roger Davies
United Kingdom | 06 July 2022

We have just purchased our third Honda - the last two being Honda Jazz, all purchased and serviced by John Banks Ipswich. We have always been met with professionalism and friendly accommodating staff. The new Jazz is our first automatic venicle and we must praise Rhys for helping us make this transition and answering all our many questions. We are confident that the staff will continue to provide their excellent service in the future. We highy recommend John Banks Ipswich.

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YC
United Kingdom | 05 July 2022

Excellent service from start to finish. Excellent service and attention by Kymberley Cant. She guided me through with ease and above all, quickly! Less than a week from initial inquiry to driving off the car. Communication all along the way has been excellent, emails, calls and video updates. Follow up has been prompt and everything handled well. If anyone is heading that way I would recommend asking for Kymberley.

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P.F. Brookes
United Kingdom | 01 July 2022

I recently purchased my 4th Honda from John Banks, Ipswich and have always met the same high degree of professionalism linked with friendly courtesy and willingness to accommodate. A friendly, respectful familiarity is much appreciated. Little wonder that John Banks retains my custom.

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Walt
United Kingdom | 27 June 2022

I have bought 4 Honda CR-V vehicles from John Banks, on each occasion the service I received was exemplary. It's worth pointing, out in particular, the support, advice and patience given to us by Rhys Measor. Changing vehicles when it isn't absolutely necessary doesn't always go smoothly but Rhys' input help assuage any doubts about the venture. Many thanks John Banks et al, here's to continuing success for future trading. W. S.

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AJR
United Kingdom | 25 June 2022

I bought a lovely Honda Civic recently at John Banks Ipswich. Kymberley was fantastic in her levels of service and friendliness. It made the whole process of buying a new second hand car very pleasurable. Edward handed over the car in great style as well. I highly recommend this garage as a place to buy a car and to receive the highest level of service and after sales care.

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K G
United Kingdom | 18 June 2022

Rhys Measor gave us excellent friendly service and support when we purchased our new CR-V Honda from John Banks, Ipswich. He made the process simple and answered all our questions promptly.

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Gary Currington
United Kingdom | 17 June 2022

Fantastic experience from start to end, i got my motability car from John Banks Hyundai Cambridge, the person who dealt with me was a Mr Darren Briggs, has to be said this gentleman went out of his way to make sure that i was completely kept up to date with absolutely every single aspect of my car, he was always just a phone call away if i ever felt the need to ask him a question regarding my new car, i got delivery of my new car Monday 13th June, prior to that when my car was ready Mr Briggs sent me a video of my new car showing me that i could now arrange to pick my car up, i thought it was a lovely gesture and nice little surprise when i clicked on the link and it was Mr Briggs showing me my new car, thank you Darren fantastic experience and absolute pleasure to deal with you.

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mervin tarbuck
United Kingdom | 14 June 2022

I attended an appointment to have my Honda Insigna key programmed. I was refused service an awful women told me I needed my car and both keys! I can not drive my car now. Honda in Bury St. Edmunds are full of ugly attractive women who love to infuriate men!! Honda are useless in Bury St. Edmunds, worst experience of my life now!!!

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Slav
United Kingdom | 12 June 2022

I would like to recommend Johnbanks Group Ipswich branch for users of Honda cars. Here you can be offered a wide range of services from service and the purchase of spare parts to the purchase of a car. I would like to personally thank the Senior Sales Specialist Rhys Measor. He is a polite, attentive, responsive, professional in his field, ready to assist in any emerging issues. I recommend this brunch and this Senior Sales Specialist to everyone.

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.julie west
United Kingdom | 11 June 2022

After 3 solid weeks of hunting for a car enduring some appalling service it was great to walk in and be greeted with courtesy and professionalism by Ed the general manager,he found me the perfect car at a good price and I was test driving it in half an hour!. I picked up my Jazz today and he explained all the gadgets and paperwork,even connected my phone! Great service and have no hesitation recommending the branch in ipswich and obviously the manager! Thanks a lot🙂

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Mr Nawaz
United Kingdom | 11 June 2022

Very good service

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