Alex got me registered and booked in quickly for a viewing when I was in a bit of a rush whilst at work

Thank you! I would like to say a HUGE thank you from myself and my partner for such a seamless experience. This process can be very stressful but the individuals at SA made is so easy for us, we are indeed grateful. Thank you so much to Sheldan Bechie who has been exceptionally helpful, polite, professional and a pleasure to meet. From correspondence to any enquires we had, the team have been awesome. Thank you!

Worst experience ever.. the agent is even worse. Didn’t reply to emails for 3 months..no respect to client at all..

Saima and the Clapton (Chatsworth Road) team did a great job at handling our sale through a number of setbacks and went the extra mile when it was really needed. I felt things worked better when handled directly by the agents in the branch office rather than the centralised sales progression team. I would recommend the Clapton office.

A huge huge thank you to the Stirling Ackroyd team across the board. Every agent that has been in touch with us was super welcoming, kind and supportive! We’ve had a few obstacles along the way on our tenant side, and Stirling Ackroyd have been very patient and supportive throughout! Glad to be moving into a property knowing we’ll have continued support from Stirling Ackroyd!

Everything with SA was so smooth. Sheldan Bechie​​​​, Letting Consultant was AMAZING! He was quick to arrange several viewings into one day, which is extremely helpful when you have a busy schedule. He drove us around and I was extremely happy when he found the perfect one. From that point onwards, the team's communication was great, with them arranging a call with the landlord and efficiently completing all the referencing and admin work within a week. Their online portal is easy to use and very helpful. The team kept me updated throughout. I can't recommend them enough.

Rino from head office assisted me today with my enquiry. He was very professional and patient which are two things I admire when it comes to customer service. I am very grateful 🙏 for the assistance, taking the time to explain key things about buying me new home. I am vwry new to this. Absolutely amazing Thank you Rino 😊 🙏 You're a 🌟

There was a leak in our house (us-3 students) in Guildford which came from the bathroom upstairs to the kitchen downstairs resulting in a massive flood and damp ceiling and walls for about a week afterwards before someone came. Before the leak we had a similar minor incident coming from the same old pipe and were promised to have someone to check but no one turned up. After that we had to call an expensive emergency plumbing service and were told by the agency that it is too expensive and they basically cannot pay us the full amount back as previously we mentioned a different price due to an underestimation of the service. During the process we also had more than 7 managers from Stirling who contacted us and we had to explain everything anew. they were probably making an attempt to show that they care and are working on this when honestly it felt slightly different. This was dragged over more than 3 months and in the end our landlord had to pay us out of their pocket. We still have yellow damaged walls and ceilings and were promised to get it fixed but it’s been months and we only got a person to dry the walls and assess the situation but no actual work has been done. The whole process was tiring and we never got what we wanted.

I have used a number of different branches of Stirling Ackroyd recently and found them all to be much more pro active and efficient than other agents I have used. In particular Ifta Khan from the Commercial branch in Shoreditch was fantastic both in finding a buyer and following the sale through to exchange of contracts. I have used a number of commercial agents in the past 40 years and Ifta stands out as the best I have used (and I have used quite a few). If you have commercial property to let or sell in London I would recommend you speak to Ifta first, I doubt you will be disappointed. At last a commercial agent who is pro active in every way.

Joel in head office is a pleasure to work with. His communication and professionalism are refreshing. He’s always ensures that I am kept up-to date on the properties I’m interested in!

Not responding to emails and ignoring us.

Great, very helpful. Thanks Ashley.

Ms Georgia Ellis Buckle has been very professional in our discussion with her regarding the leasing of an apartment. She is prompt with her responses to our text messages, thorough and clear with her explanations. She is also interested in understanding my needs or concerns, and comes across as wanting to help me achieve what I am aiming for.

Had a great call with Anushighan, who was very friendly and informative. Answered some of my queries and helped me along my way.

This review is specifically for the poor service we have received from Katy Harris, the head of property management - home counties, head office. We had left our rental property over 6 weeks ago, the checkout report summary was that we had left the property in better and cleaner condition than when we moved in 18 month prior. We have always paid rent in full and was expecting a full refund of our deposit quickly. How wrong that turned out to be. The person in charge of this is Katy, she has been making endless excuses to delay this process. We are so fed up. We had been spending weeks over the emails and on the phone, trying backwards and forwards to contact the landlord and do the job for Katy, trying to get this sorted, but she would not return our phone calls, didn't bother to call our landlord to get the information she says she required, didn't understand why there is no deduction claimed from the landlord, delaying to release the deposit by making all kinds of excuses ...so you readers please stay away from this estate agent! When they want your deposit, they would act in timely fashion, but when it comes to release the deposit, if they have no excuses to deduct any money off, it just simply doesn't make sense to them, they will go to the end of the earth to find a reason, otherwise they don't release deposit at all.

Got a call a day after sending in my enquiry! The whole process of renting and gaining information about the property was prompt and swift thanks to Guy Gregory. He was very responsive and helpful in answering my questions. Highly recommend Stirling Ackroyd!

I would really recommend sterling ackroyde they have been very helpful especially Georgia Buckle she is very pleasant and makes you feel at ease

Can thoroughly recommend Stirling Ackroyd as estate agents and surveyors The staff are very professionally and helpful particularly those I had personal dealings with namely the manager Terry Hall and Joel

Within five minutes of sending my enquiry, I received a call from Ashley. What fantastic customer service! She asked me a few questions about what I was looking for and promptly sent me an email with further information about the property. She was very sympathetic and friendly.

Ms Sandra Holmes is very kind and helpful she knows her job very well and understanding.