I would like to say a big thank you to Simon from the South Norwood branch for all the help and support that he and his staff gave me it was my first time saleing a house and I did not have a clue Simon helped me though every step of the way there were time's I wanted to give up but Simon was always there to help me he is the best if you are on your own and need help Simon is you man I would recommend Stirling Aykroyd one hundred percent thanks again Simon Best wishes Jackie lehane

The team (I was mainly working with Victoria and Dene) were very responsive and helpful whenever I needed help or had any questions. Many thanks for your expertise in finding new tenants so swiftly.

Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short amount of time. I was very impress with their professional service. I strongly recommend Stirling Ackroyd in South Norwood.

We would like to thank Jade Lawlor for great cooperation and helping us to rent the best property matching our requirements. We highly appreciate her help and professionalism in helping us to rent an apartment. Her negotiation skills and attention to details made the process easy and well organised and joyful for us.

I found Ellie both professional and helpful- an excellent representative of the company

One of the worst agency experience ever! do not trust or get involved with these guys in the Staines office, they play with your time and don’t treat you with respect, ignore your calls, and never call back, that when you have placed an offer. We were told we don’t have an answer as the owner is not replying, we through something is fishy, my wife called back from another number after two days and she was told that we have just accepted the holding deposit on this apartment. Shame on such agents! Fully story below: We viewed a couple of apartments with Sterling on Tuesday evening at 6 PM. Next morning we emailed them our offer at 9:00 AM. Kept following up with them for half a day to get an answer we have not seen the offer as we have been very busy. After they saw the offer, they said they will talk to the owners and come back to us. They knew that we wanted to close this quickly and were evaluating this vs. another property which was our second preference. Whole of that day and even the next day, the associates kept ignoring our calls. I got a message back saying he would call me back soon, but that soon never happened as well. We were just trying to revise our offer but they never wanted to talk. We were told the owner is overseas and is not replying. The next day when we were told that the owner is not replying, we felt something is fishy and my wife decided to call them to ask about this property, she was told they have accepted the holding deposit on this flat. Clearly we were treated super badly. we would never recommend this office to anyone else. You have 2-3 other agencies just down the road, you are better off going there. At-least we can assure you would be treated with respect and you wont feel ignored.

Rebecca Heslam has been looking after our flat for many years. She is always available if we have any queries and is quick to let us know if the tenant has any issues which we then try to resolve promptly. Rebecca is competent, reliable, always polite and very easy to talk to.

I must say Arti is the nicest and most helpful estate agent I have ever met. An absolute pleasure to talk to and he answered every single annoying question I had! Our whole experience has been positive and I highly recommend this agency for your letting or sales needs. Arti is the absolute boss... he rocks.

There are only 3 agents I’ve worked in the past 7 years which I’ve really come to like and enjoy renting with. Stirling Ackroyd is one of them. It’s mostly because their customer service is quite good. My property manager (Rebecca) is very responsive, very solution oriented, and she seems to have a commitment to resolve my issues when I have them. I do appreciate the customer service from the Stirling Ackroyd team and they work hard.

I rented a property through Stirling Ackroyd for a year and the property was managed by Rebecca Haslem. My experience throughout was very smooth. Rebecca was always quick to respond to all my questions and queries. I did not face any issues with either the tenancy or the move procedures.

I have been a landlord for over 25 years and have no complaints about Stirling Ackroyd. I have been dealing with Rebecca Heslam (London Bridge) for a few years now and highly recommend her to prospective tenants as well as landlords. She is very knowledgeable, easy to contact and speak to and is fair to both tenants and landlords.

Rebecca has helped us in a very difficult situation and has been excellent throughout. She has shown true professionalism and attention to detail. I don't know what we would have done without her.

Rebecca always responds really quickly and is very helpful. She is a pleasure to have on my side!

Rebecca Heslam has managed my property for 4 years, before Stirling Ackroyd took over the agency she then worked at. She has been amazing, attentive and super responsive. There were some issues during lockdown with a tricky tenant, and she was really informative and helped me through a difficult time.

Thank you Alex for providing such a smooth and friendly service! Your expertise and advise was greatly appreciated and it really felt like you were going above and beyond to help me!

Overall great!

Rebecca is always responsive, cheerful, helpful and willing to roll her sleeves up. I have had a few tricky tenants recently, who have not been honest or respectful and Rebecca has helped me resolve issues and achieve the desired outcome. She's a competent and knowledgable property manager and can be recommended.

Joel at Sterling Ackroyd has been really helpful with the purchase of my first property. Very friendly with fast responses!

Warning: Shady Tactics Ahead! Writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd was a disappointment. They promise one thing on the phone but do another via email, leading to confusion. The agents are rude and arrogant, showing no respect. They also use manipulative tactics to push buyers into overpaying. Save yourself the trouble and avoid Stirling Ackroyd!!!

DO NOT USE Staff are very rude their rates are ridiculously high! They dident submit my invoices to my deposit so now I’m £1000 out of pocket I have been waiting 2 weeks for them to give me an update and NOTHING! It’s ME chasing them. The management change without telling you!! AVOID AT ALL COST !!!!!!!! 05/03/24 - I logged a complaint last week and they said they will respond within 28 working days but I’m still out of pocket!! I always have to reach out to them no one has bothered !! DO NOT USE THEY ARE USELESS