It is my first experience with the property investments and interaction with Seven Capital. Once the purchase was completed, the next important step is obviously renting it out to see your returns. Caitlin McDonald from Seven Living has been working with me to make it happen. She has a very professional and positive attitude, she makes things easy for you, she arranged for a video of my apartment after it was furnished extremely quickly. Caitlin is so easy to reach and talk to. Very responsive and helpful. Thank you so much. I am sure I will have my apartment rented out soon with her help.

The bathroom door was jammed, we called the emergency number and some guy picked up bu he wasn't much help. we later called the next day and Emma Lothe picked up and she told us to log the issue in as quickly as possible so that someone would be available to fix it as soon as possible. it was fixed sooner than i expected. Thank you for your advice Emma

Received aftercare treatment by Emma Roth, was dealt with quickly and resolved soon after. Contractor was assigned and came over to fix 2 issues in one. Many thanks Emma

Caitlin is diligent and brilliant at her job. She replies immediately in all information is clear and concise. A pleasure to work with.

Thanks Sharon & Roshnee for communicating so frequently and clearly with us. Everything has been dealt with very professionally.

It is very difficult to rent a property with a pandemic simultaneously. However, Caitlin MacDonald ,who is very positive and supportive, made the process easy to let the property via SevenLiving. Thank you for your support.

Being new to SevenCapital, I was dreading (what I thought would be) the long process of reporting an issue, waiting ages for a response and even longer for my issue to be fixed. Emma not only responded near enough straight away, but managed to sort a contractor to come out within a few days! She is an asset to SevenCapital.

Emma Loft is hard working and responded to my service request promptly. Plumbing Service provided by the work men sent you my flat was good. I hope the good work and standards are maintained.

Would highly commend the after sales team at Seven Capital. Regular and sincere follow ups and plain good service. In particular, David and Caitlin were outstanding. David in taking care of the details for furnishings - nothing was too much trouble. Caitlin was in constant contact and extremely helpful in ensuring that everything else was going to plan. Great job.

Ms Emma and Mr Thomas Pettit were both very helpful and got my light issue sorted very quickly. Thank you very much.

Great customer service again from seven capital. Kevin came over to fix some damp stains on our walls today. He was very prompt, friendly and did an excellent job. I would welcome him back any time to sort out any future problems. Thank you.

Tania was extremely helpful from star to finish and helped resolve my issue quickly and efficiently. She was courteous and professional throughout.

Great help from Emma Loft. Thank you!

Quick and effcient service by Emma & the team

Great, fast and efficient service on resolving the plumbing issue on my bathroom. Thank you Emma Loth!

I was really impressed by Emma Loth's professionalism and quickness in resolving a leak in our balcony door. It was during the time of a storm so we especially appreciated how fast it was rectified. The contractor who attended, Kev Cleary, was also very professional and friendly. As we've been stuck inside due to COVID, it was nice of Kev to ask us how we were, how our day was and how we've been managing to work from home. He was also safe by wearing a mask and keeping his distance.

Great service on resolving an issue with my washing machine - speedy and efficient

Window issue was swiftly dealt with by Emma Loth. Great communication and customer service. Many thanks!

Great customer service from Emma Loth, she went out of her way to find me the information I required for my internet, when it really wasn’t an issue for her to resolve.

Unlikely to use again and definitely not likely to recommend to anyone. I felt severely misguided as an international buyer. Every secondary firm recommended by seven capital also severely misguided me - from mortgage brokers who could barely secure us a loan, to solicitors office who turn out to not be qualified enough to complete my purchase. I was bouncing around between 4 different solicitors in 2 different firms. Because the firm they use are legally not allowed to finish off my deal. These secondary companies are very difficult to deal with. Communication is poor and nothing they said would happen, actually happened. Centrick (who are managing the building) have been a joke to deal with. I don’t know why seven capital keep working with unprofessional embarrassments to the industry. It’s been a year of emails and feeling totally lost. These discoveries i made along the way more than tripled my expenses to get this deal done (compared to the numbers i was shown 2 years ago when i paid the deposit on the property). Their flats are at a premium unjustified price (i have a surveyor report to prove it), and, everything else through them is super expensive too (like furniture packs). I ended up agreeing to a ridiculous loan with a ridiculous interest rate just to get this deal done because i was getting threats of late fees and rescinding, ie lose my substantial 5 figure deposit. It has not been a pleasant few months and i’m leaving with a very bad taste. It felt like no one cared i’m haemorrhaging money and wasting valuable rental time too. All they seemed to care about was getting to completion. I don’t like working with companies that give you that friendly family vibe, but then turn out to be a soulless corp who would push someone to bankruptcy just so they get their deal done. I have purchased multiple properties with multiple developers and it’s never been this difficult. Ever. Makes the investment not worthwhile. It shouldn’t be this difficult and i know from first hand experience. The Birmingham market tanked and seven capital saturated the market with big buildings full of empty flats. This has been the case since before the pandemic. So thanks to their aggressive construction plans, my investments aren’t worth as much as they were 2 years ago. Great news for me. They definitely oversold the dream of Birmingham as a booming city. The flats aren’t earning nearly enough rent as they projected, in fact much less. The service fees for their buildings go up substantially every year so your yield gradually decreases (i’m barely yielding 3% when i was promised 4.5%!!!!). One thing i will be thankful for is their (minimal) patience to get this deal done. That’s why my 1 star rating went up to 2 stars. We had to complete in May / June when the entire world was on shut down. I still believe they could have been more helpful and understanding for a return client who’s purchased more than one property with them. I am almost certain they will very eloquently try to reply to my review with a defence but don’t fall for it. This is my side of things and i’m the client. The client is always right, and this client is barely giving you the tip of the iceberg. The ride may be smoother for a local buyer, but as an international buyer it was a mess.