The process was very easy and everything went well, all the staff spoken to were polite, friendly and helpful.

Lee Johnston responded promptly to info/doc requests. Thank you!

Had an issue with payment for services, which was entirely of my own making. Louise Preston dealt with it promptly and efficiently; couldn't have asked for better.

Paul Kent the advisor that dealt with my issue handled it with efficiency and was very knowledgeable. He solved the problem and arranged everything making life smooth simple and I could get on with my day. Excellent Service

All correspondence is generic eg I am not a long-term customer as suggested in the Trust Pilot invitation, just a one-off. Sales rep called and emailed sometimes several times a day until I made a decision. I was told that the fixed price included up to 11 bags of material, but the contract said only 1. The sales rep said that it couldn't be changed. The email I was sent to arrange collection was lost among several others, as the subject line wasn't clear. As a consequence, I was not on-site on the day of collection and was charged the same amount again to arrange a second collection, After collection, I was sent another invoice requesting payment! I can't speak as to their efficiency in shredding, but for the rest, I'm not really impressed

My enquiry was resolved promptly and professionally. Lee Johnston was very professional and helpful.

I would like to thank Harry Moore for his excellent customer services.⭐️⭐️⭐️⭐️⭐️

All was fine except having to wait two months between payment and collection.

Booked a one-off collection and signed an agreement only to find the collection service was available in our area on Mondays only - one of our home-working days. Had to arrange for staff to come in to be on site so the collection could take place. The job was duplicated on the Shred-it system, so two invoices arrived - another phone call to sort that out. The collection day itself went well and I like that the collection bags are recyclable too. Everybody I spoke to was helpful but the whole end-to-end process could been a little smoother. Currently awaiting certificate to show proof of destruction of materials.

Customer service is absolutely spot on - extremely helpful and friendly even when faced with an unusual request.

Shred It personnel he arrived on time. Very swift, efficient and professional as always. Good service and highly recommend.

I spoke with Jamie Marshall this morning who was very professional, friendly and efficient. Couldn't be anymore helpful. Thank you so much

Very helpful and friendly driver with good customer service skills

Fast service, competitive pricing and really helpful advice over the phone.

Wow You guys have done something right! Past experience with Shred-It was a nightmare/ this time - easy to get hold of and to get the matter sorted. Andy was super helpful - 10 stars to his customer service!

I arranged a one-off purge collection several weeks ago and had to pay 138.60 in advance for this as yet unproven service . Today is the assigned of collection day and I have been waiting in and had heard nothing so chased up the company by phone. They told me that a courier arrived this morning just after 8 am and left as we were not responding. My husband and I were here at that time as was my very vocal dog so I find this hard to believe. I had no prior warning that the courier would arrive at that time and no text reminder or email since 19th December from the company. Now apparently I have to pay the whole fee again. This is shoddy and exploitative in my view. My biggest gripe is that the agent I spoke to casually informed me the the ones was on me to provide them with a phone number unprompted if I wanted to be kept informed about the status of my service so effectively this is all my fault. At no time did they ask me for a number. They were however very much more communicative when chasing me to pay them. I will not be using them again

Request sent for change of collection date on Customer Portal this morning. Just after lunch Lee Johnston replied and had already contacted the depot and arranged for the date to be amended. Great prompt service, thank you.

Shafaqat Shaikh was so helpful with my issue and took the time to listen and resolve my issue.

Collected when they said they would. A one off purchase/service.

I am now disposing of historical business records from my home address. I have good roadside access to my house and garage, so it was great to clear some dated business papers. I have used Shred It on i believe 4/5 ocassiins now, great service from initial telephone booking thru' to the actual collection process. Highly recommend!