Very helpful sorting out my query today, Deborah was friendly and efficient, thank you so much

The service has not been great, its extremely difficult to communicate with Shred It with all inboxes seemingly unmonitored. I am still trying to get an accurate invoice from them showing the deposit already paid, it seems impossible, its almost like they dont want us to pay our bill! The person on the day was also apparently quite rude to our team. All in all, not great.

We had an issue with a missed collection following an office move but this was dealt with honesty and efficiency by Andrew Cronin and resolved to our satisfaction. I have also had excellent service by Tim Gmerek who went over an above in arranging an ad-hoc collection from another one of our offices at short notice.

very quick collection and friendly staff

Personal service on the phone and follow up. Contact was easy and all happened as planned.

Always arrive on time and are very quick. Staff are friendly and polite

The staff that I have dealt with are always friendly and professional and willing to go the extra mile. I am impressed with their speedy response to emails and telephone messages and are excellent at keeping to their promises for collection dates. The operatives who make the collections are always friendly too.

Very reliable and efficient service. Driver was very respectfully and polite.

Was very helpful. Thank you.

The process of picking up and removing confidential waste went smoothly. However, our issue is that in the initial email conversations with a Shred It Rep there was no mention of the fuel and environmental surcharge ie the rep quoted 'total costs' without mentioning or including this. It was however mentioned, in the small print, in the contract. I raised this as an issue with Shred IT and it was agreed they would review the emails from the Rep and get back to us. However we have had no response just a re issue of the original invoice. Disappointing from such a reputable company

I have contacted Shred it this morning and spoken with Shaf and found him to be extremely helpful. He was efficient and informative and my query was managed without delay. Thankyou for your time Shaf.

Terrible company to deal with, one of the worst in my experience. I could list a whole host of issues over an extended time frame but suffice it to say I am very pleased that we have cancelled and moved to a new provider. Overcharges, poor communication, always adding fees, fuel/environmental surcharges, account managers not responding to enquiries but customer services saying that all issues need to go through the account manager! These are just the tip of the iceberg. They are not isolated incidents either, but chronic. Also, rather than having someone responding with an email address on here, just sort out the customer service system! My advice would be to avoid as there are far better options out there!

I have been dealing with Ellie Tracy-Hannon recently, regarding changing our account etc. She has been most helpful in sorting things for us. Very happy with the help she gave.

Mr S Shaikh was very helpful, efficient and got me what I needed in a matter of minutes. He was polite and made friendly conversation whilst the schedule I required was being processes.

Helpful and provided me with the information that I had asked for.

Shred-It do a job and they do it well. Ross Hand continues to provide the right level of service and that comes from him clearly knowing his client. We don't want additional services BUT it's nice to know if there is maybe a discount we can utilise. Whilst not our account manager he provides such a good sales service that I never need to contact our account manager

CLEARING OUT 26 YEARS OF PATIENT NOTES AND PRACTICE INVOICES FOR SURGICAL TREATMENT. I was confident the documents would be handled securely and shredded. The office with Ross and Max were a delight to deal with because they knew their business and were there to assist which they did, very well.

Thank you for the fast response and action for the collection of our blue bins. You were very polite and dealt with the matter very effetely as well as updating and informing me of the solution very promptly.

I have had a long running issue in receiving my COD for my container collection - after several email with no resolution I have today contacted customer service by telephone and spoke to Shaf who has helped me and resolved issue and supplied copies of these. He was extremely professional and nothing was too much trouble it was totally refreshing to receive this service.

Excellent, friendly service