Very good service, easy to book, punctual, took away 18+ from large office clearouts. Even take media files - floppy disc, slides etc

AVOID THIS COMPANY IF YOU’RE CONSIDERING A COMMERCIAL WASTE SWITCH. Their Rep came out to see one of my team. He was the same Rep I had from my current provider but now in his new job with Shred It, and he convinced one of my staff (who was heavily pregnant and due to go on Maternity leave) to sign a contract. Unbeknown to her, the contract was for the same amount we were paying monthly, BUT weekly! We are now paying FIVE TIMES MORE EACH MONTH with SMALLER BINS. We have tried and tried to cancel the contract. They don’t care, they would rather see a small business struggle than do the right thing. I am appalled by them. They are now chasing me for money for their OVER INFLATED CHARGES They don’t reply to emails. It seems there is no senior management in charge of this rep, he can do whatever he likes. COMPLETE LACK OF COMMUNICATION OR REPLIES TO EMAILS - AVOID AT ALL COSTS I have supplied my account details to you Dave.

it was not a smooth process to request an additional extra collection. Confirmation email response time & subsequent collection date were lengthy. We thought our 'usual' bag size would be collected, it was actually much smaller and the collection driver was unhelpful

Great service from Ellie!!

We had Jamie visit our store today at Hays Travel Bridgend. He came to collect over 50 bags/ boxes of waste from the branch, where it was located on the top floor of a storey building and through the branch to the van. He was very helpful polite and worked really hard to get it all from the store with some bags located in tricky areas. Credit to the company :D

Very efficient and on time

A big thank you to Paul Kent who managed to assist above and beyond to make sure we got our collection complete. With a low battery on my phone he managed to get all my concerns sorted without hassle.

Very prompt response from Ellie Tracy Hannon . It was quickly sorted out

Rang to amend our collection date as our units were full and the date needed to be brough forward. Shaf was really helpful in arranging another date, very friendly. Keep up the good work,. (Review is from Jane Griffiths)

Still have not received my certificate for disposal, despite requests

Extremely convenient getting confidential shredding carried out on site, along with a friendly and professional service. Shred it has acted for us very satisfactorily a few times before and we will certainly continue using Shred it from hereon. Excellent service, thank you.

The initial enquiry was responded to quickly and very helpful, explaining the process and guiding us towards the most cost effective option. The complimentary bags were received very quickly, and are sturdy. There was a long time between receiving the bags and actually booking the collection, on our part. The loss of 1 star is due to a rather clumsy payment system and disjointed collection set-up. I had gone ahead and paid the invoice, then notified our original contact with the payment information. He responded that he would forward the request to the scheduling team but I didn’t hear from them until I followed-up about a week later. This was another 9 working day wait for the pick-up, with an all day time window. When I asked the scheduler (not my original contact) if a narrower window could be provided, I did not receive any response. Pick-up went smoothly but then I received a request for payment from yet another team. I replied with the payment confirmation number, and the balance was closed. TLDR; sales process wonderful, very reasonable service, pick-up and accounts process needs a little smoothing out but overall well worth it.

Staff was great very Proffessional and called back and managed my query

Shaf was extremely helpful and very polite.

We have been with Shred It for longer than anyone can remember, our firm is nearly 50 years old. We have had number of issues, especially in the last few years. Their customer service and communication is terrible, with having to chase them repeatedly for a response, currently I am still waiting for a response from Lee from sales or Callum in customer service. Overall I find their staff rude and disinterested. Any deviation from the usual run of things you will experience an issue with them, they are very unhelpful and they also charge for "visits" they have not made and add hidden surcharge costs. They will also turn up whenever they fancy, as opposed to when you need them. This is the last straw for us, we would not recommend this company at all and will be ending our contract when we can. Very disappointing after many years of being a loyal customer.

Very easy to deal with and very efficient

Shred It were a great help when I had to dispose of a large amount of paperwork following a house clearance. Easy to contact, simple process and everything completed to the timescales promised. Would definitely recommend for a one off purge of personal, confidential paperwork.

I needed a one off collection of some shredding. They sent me shredding bags and we got to work sorting through everything. They then turned up without any notice. It took so many emails for them to actually turn up when we asked. I was told I wouldn't be charged for the failed collection. They tried to bill me for the failed collection. Then they said it was an error and I would be credited for the amount to clear my account. Then I got a collections email. It's been such a lot of work getting everything sorted. 50+ emails and several phone calls. Just for 1 collection. They seem to have several departments that do not communicate with each other and use separate systems.

I spoke to Deborah Blood today. She was efficient and really helpful. Thank you so much.

Steve efficiently handled my request for information regarding waste.