Aircraft Model Store

GB
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4.50
Based on 713 Reviews

5

82.61%

4

6.17%

3

1.54%

2

2.10%

1

7.57%
About Aircraft Model Store

Welcome to the official Aircraft Model Store TRUSTPILOT page! We would absolutely love to hear your feedback after you have shopped with us. We are a UK based Herpa, GeminiJets Phoenix, JC Wings, Hogan, Sky500 & Skymarks Retailer with a growing selection of over 2000 models across various scales. If you haven't shopped with us already, head over to our website - we can't wait to serve you.

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Savan Gajjar
India | 03 February 2023

As per rhe photographs the model quality is looking stunning and realistic. I ordered from India but the delivery is taking too much time still i am waiting for received. Also price is quite higher side.

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Guillaume BENEBIG
New Caledonia | 31 January 2023

Unfortunately, took quite a long time for shipping, due to my adress, at the other side of the world, but service, informations, and kindness were great. The planes (1/200 scale) are gorgeous. Thanks a lot team. Best regards. Guillaume

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Clare
United Kingdom | 25 January 2023

Excellent customer service 10/10

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Alex S
United Kingdom | 23 January 2023

Was my first time buying with them a limited edition on a presale, and the service was outstanding. I was quite nervous about the order and my query was responded immediately. I was reassured about the timings and possible delays but also what they were doing to ensure I get my model on time; my model arrived few days later, packed with great care. Thanks again, definitely I will comeback soon!.

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John Tilzey
United Kingdom | 18 January 2023

Placed a number of orders now with AMS. They have always delivered a quality product on time. I can't verify their returns process as there has been no need. You can buy with confidence

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Ben Platt
United Kingdom | 17 January 2023

Had a slight issue with my order prior to Christmas, AMS handled it all for me and sorted it out. First class customer service. Would happily use again.

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Kelvin W
United Kingdom | 17 January 2023

I've made countless orders from AMS and have spent far too much. Experiences has been very positive although I did have some broken models due to shipping but no fault of AMS. Any issues were rectified immediately and put right. I cannot fault the customer support hence I kept going back to AMS for my monthly purchases. Could I suggest that AMS pack the models in the middle of the box and put the paper padding around it. Sometimes the models shifts around during shipping and may dent the sides of the packaging. Other than that, all is good and happy with my purchases.

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Philip Wilkinson
United Kingdom | 17 January 2023

Easy to use site, prompt dispatch. Will be using again

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Julie Cicione-Reinwald
United States | 15 January 2023

It's been almost 3 weeks. Not even shipped. But you want a review because you say I should have it.. Never received it!

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Mr
United Kingdom | 14 January 2023

A really good company to order from. I have ordered twice and both times I've had an issue with the items but response is quick and they replaced the model with a new one straight away

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Stephen Burcham
United Kingdom | 13 January 2023

Good price and models available. Great service

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Aidan McKeever
United Kingdom | 11 January 2023

Excellent and quick service from the Aircraft Model Store as usual!

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MR MATHEWSON
United Kingdom | 07 January 2023

They had what I wanted at a great price, their ordering system worked well and they got it in the post immediately. What more could I want?

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David PUGSON
United Kingdom | 07 January 2023

A couple of kits were ordered for my birthday in the sale and they arrived within 2 days. Great product choices and again great service....despite the post situation. Many thanks I will be back

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james
United Kingdom | 07 January 2023

Easy to order on web site, great selection of models, very quick delivery, all round excellent experience.

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David Clark
France | 05 January 2023

A great experience they take great care in providing good service and immediate attention and assistance. I have purchased models for delivery in France. Highly recommended.

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Paul
United Kingdom | 04 January 2023

Unfortunately the model had a paintwork defect - when I contacted AMS they offered me the choice of a partial refund and keep the model, or return for a full refund or replacement. I chose to return for a replacement which was quickly shipped once the defective one had been returned using a postage label sent by AMS. Overall very happy with outcome.

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Ian
United Kingdom | 03 January 2023

We’ve bought several products from AMS’ huge selection over the last few months, as my 10 year old son has gone crazy for aviation! Great website that he and I can look through, easy to order and speedy delivery. When the parcels arrive, they’re always well packaged with paper, rather than plastic. A pleasure to buy from.

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Pablo Alejandro
Portugal | 02 January 2023

Great product and great quality the only problem was the front guear of mi phonex a 380 came broke

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WULLIE REID
United Kingdom | 02 January 2023

Previous customer, Been wanting this Globe for months now, wasn't disappointed when it arrived

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