Very transparent, I was informed immediately after they were regarding a products cancellation by a manufacturer. Not every company is as open to admitting that. Even offered 10% off my next order.

fast delivery , quality models , thanks AMS

I love using AMS for all my model needs. The team are super friendly and very quick in sorting any issues. Luckily, I’ve only had one or two small issues but the team go out of their way to help out. I would highly recommend AMS for all your model needs, no matter what you are after. One thing I would like to see from AMS is for customers who have been long term customers to have a pay on release option. This is offered by other model collection website and this would make AMS perfect.

A very helpful member of the customer services team called Aubrey (and another called Josh) was fantastic when I had an issue with dispatch dates in time for my son's birthday (the mistake may have been mine). Communication was prompt and friendly, took consideration of my request and, in short, they saved the day for an excited ten year old. The items were very happily received by the air travel enthusiast and great quality, well packaged etc. I have no hesitation in recommending the Aircraft Model Store to anyone else and I'll definitely be a return customer.

Great customer service particularly from a team member named Aubery! She was very helpful with my query and I'm very happy with the service!

Love this company it’s really good to buy model planes from people need to stop Saying that they keep on asking to refund a plane and it’s not letting them order surface isn’t being good. It’s because you need to make an account. Also I’m reading one that was saying that they got this plane for his son‘s birthday. He was nine and he said the landing gear broke off because he was playing with it. First of all don’t give, a collectors item that’s not gonna go well second of all it’s a literal place for models and not for it never says anywhere playing says collecting feel very bad for the company because people are probably reading these reviews and buying from them so serve very good so far I’m in Canada so it’s kinda longer shipping time but still good nonetheless one week waiting now but that makes sense so yeah please buy from here!

On the product page this says ‘order by 2pm shipped same day’. Model airplanes are my autistic son’s special interest at the moment. He has been so excited. Just rung to find out where they are, “If you look at the small print they’ll be dispatched in 1-2 weeks”. I complained about paying for quick delivery, I was told that’s the way it works you pay in advance for quick delivery once they are in stock! The reply that the shipped same day only applies to items in stock doesn't address the fact that items not in stock still say 'shipped same day' and you have to look at the small print to find out if they are indeed in stock or not!

Arrived timeously.

A super fast delivery service with well wrapped product. Both planes well made and we'll received by the recipient - thank you.

Great company. Excellent service. Maraya from customer service was so helpful with my order.

High Quality of Aircraft, Excellent Customer Support Team & Amazing Shipment & Delivery services provided for the packages by AMS! I'd love to come back to this store for more purchases in future.

I ordered two aircraft models for my office (I work at an airport). The items arrived promptly and in excellent condition. The whole process was flawless. I recommend AMS, 100%.

Excellent service and swift delivery service would recommend to any buyer

Browsing the website was easy - but the search functionality didn’t seem to pull up what I was looking for. Once I purchased (all with Apple Pay so I didn’t need to make an account) this was shipped insanely quickly and would have arrived the next day if I didn’t miss the postman! Really good service, really good customer support if you need it, and very fair prices. Would buy from again!

Wide selection of models , I personally Ordered the Herpa Snap-fit A350-1000 and Delivery was fast .AMS is a very good store if you want to buy plane models . I would have wished the prices to be lower so I would get a lot more models ! Or some discount codes . But either way AMS is a great place to shop in for some plane models !

Where is my product it just said it arrived but where is it infront of my door or at post or at post Office i havent got any calls to WHERE IS MY THINGY!

Fast and efficient service. Well packaged. Safely delivered. As described

Amazing customer service and amazing delivery quality. Very fair prices and really nice workers. They also reply to your emails quickly and professionally. I have shopped here before and will definitely be back

Great product and service. Thanks

Items arrived well packed, on time and in great shape.