Worst website to book flights. They show you cheap rates and you book with them NON refundable. Their ticket routes violate IATA policies. At last minute travel authority cancels your flight. You dont get refund from Airline Or Omegastore. They dont answer phone on customer service in London 020 7484 8909 try this phone and I bet you if they answer. THIS IS FRADULENT flight booking site

This company has caused me nothing but hassle. I booked 6 flights in total (England to Australia return) a few days later I received a text message asking me to phone the company due to a change in the flight itinerary. I phoned Omega travel and they informed me that the flight times had changed and I would not be able to get my connecting flight, I asked for an alternative and they said they couldn’t check because “the systems were down”. I cancelled the flights there and then as they couldn’t offer me an alternative and asked for a full refund to which they said that was fine but all refunds need to be claimed through the airline. Suffice to say, the airline then informed me that this was not the case and the refund would have to be redeemed through Omega Travel. I have been trying to contact Omega travel for 2 weeks, their phones aren’t working and I have emailed twice and heard nothing. I am beyond disappointed with the “service” I have received and would urge anyone not to use this company!

Have purchased tickets to Madagascar for my daughter. Omega emailed to say flight details have changed and to contact them urgently but it is impossible to get through. I have twice got onto the automated response for the London office and once for the Milton Keynes office, but am then disconnected before anyone answers. Have emailed asking them to call (as is offered in their email) but not response to date. Extremely poor company, best avoided.

Fourth day running with no luck, can't get time off to go there and Airline says Omega have to book me onto another flight. I have been given 3 minutes to change flights which is not even enough to get off the first flight let alone walk to the next check in desk. I guess all the 3 and 4 star ratings are fake as I have not been able to get through to them in four days and looking at other reviews, I am not the only one that cannot get through to these fraudsters I have sent mine to BBC Watch Dog- If you are having problem like the rest of us. Don't be fooled by fake 3/4 star ratings

Yes, you've been very helpful on most things. But, I haven't received an answer to my email and it's been 5 days since I sent it. It's important as I don't have my air tickets yet for my flight in 5 days time!!!

I wish i had read Trustpilot reviews before booking with this company. Sigh..... I bought really expensive tickets to Lebanon for a friends wedding, however they inferred the wrong family name on one of the tickets, when I investigated how this happened its due to bad forms html within website, duplicating the family name. When i tried to get hold them to help me reolve this it was near impossible, with the majority of the calls being hung up on. When i finally got hold of "Monica" (not her real name) in India she was one of the biggest passive aggressive, nasty people i have met. The airline, just needed her to call them and they would have changed my flight, but she refused. I know her life is not great, you can tell this by her attitude, but it does give me comfort, that i have only lost a flight and she has to live with herself every day. Long story short, this was not resolved because of this awful company, i lost the flight and £100 due to them.

I booked through omegaflightstore for feb next year going to New York, they have changed my flights numerous times now and I am now left with not enough time in between flights, have tried calling and either no answer or engaged. I’m not sure what to do now, I’m panicking, this whole trip is a surprise for my partners 30th. I don’t know what to do, reading so many bad reviews as well!

Terrible company, terrible customer service. I am thinking to report them to BBC Watchdog. If anyone has the same/similar problem and would like to share their experience with Watchdog please email: watchdog@bbc....

Pathetic!!!After my ticket booked No one responding over email and never your number not reachable. I got fedup as the meal booking has to be done with you and my travel date is 5th. I am chasing you from 10 days with out luck. Pathetic service and you cannot stand out in any of the competitions if this is the service you are going to provide to customers. I have just seen all other reviews which are very bad. My mistake of selecting Omega flight Store.

Absolutely pathetic customer service. I would advise anyone looking to book with this company to stay well away. I booked my flights out and then had to subsequently change them due to not gaining travel approvals on time. I was even willing to pay any differences, charges etc to make the flight amendments, but this company made no effort to help me. I was told that the system was down for 3 days in a row, then they promised me to call the airline or give them permission to change flights. The permission didnt work as the travel booking had been locked by Omega. When i got through to customer services, they put me on hold for 40mins to say they'll sort something and then cut me off! Then never answered the calls for 2 weeks in a row. They've either gone bust or stopped using their pathetic indian call centre with a bunch of irresponsible agents who have no clue how to handle any customer service issues. I'm now taking this company through the consumer rights board and claiming compensation for their disgusting attitude towards customers. I would recommend anyone else who's had trouble to go through consumer rights and make a formal complaint. I will not give up till i make this company pay for my poor experience! I want my money back and will not stop at anything less..

When i managed to speak to staff it was all good , i have tried calling the uk office number ( no answer) and long waits and the cut of after 8 mins.......3 times . No response also to my emails. .My question is simple , i have basicly booked a ticket to Tokyo from London via Rome , i want to take the flight from Rome but want to get an early flight to Italy for work , But i am finding it difficult to find out if it is possible to just take the Rome -Tokyo part of the flight...... i would LOVE to resolve this . Tom 00 353 87 6102142

DO NOT USE - total frauds Notified me by text that my flight had been changed. Number provided didn't connect, no one ever answers the phone, no response to email or web query. Had to report to my bank as a fraudulent transaction and they are now investigating to see I can get my money back

THIS IS A SCAM!!! DO NOT TRUST THIS WEBSITE FOR PURCHASING YOUR FLIGHT TICKETS. A MALE BY THE NAME OF JEFF HAS CONNED MANY PEOPLE, AND WHEN HE HAS THE MONEY REFUSES ANY FORM OF CONTACT. ACTION FRAUD ARE CURRENTLY LOOKING INTO THEM!!!!

I had to cancel the ticket because of emergency so i emailed them more then 10 times but didn’t get back to me. They even receive any call aswell. This website is just a scam and all of them. Don’t trust to this website.

Appalling service! We were hung up on on several occasions. They had booked our flight with the wrong name (using the same name for both tickets) and were unable to change this. THey told us to cancel flight and they contact airline to rebook with correct name. This was NOT what could be done, but MEA airline said if they contacted them it would be possible to cancel and rebook. Omega REFUSED to call the airline. I would NEVER recommend this agency to anyone ever. No idea how they have a rating higher than 1 star. On google reviews they are 1 star... i suspect they have manipulated trust pilot in someway to have a higher rating.

recieved messageto call as change in schedule - no answer / busy line

Uncontactable. None of the phone numbers are replying. This is a scam

Completely uncontactable. Should never have used them in the first place. Avoid them like the plague!

I have use "contact us" and email to contact them on a change of my flight, no one reply me for at least 72 hours and i am still waiting. As i am travelling from Asia, I may need to buy another tic first cos no one reply me in this website. My tix booked over here is with BA connecting to Greece. I have to call BA UK, and have to go through all the hassles to call, to email and check daily the flight status. Is a very bad experience. Worst ever. VERY BAD INDEED. DONT BOTHER TO EVEN LOOK AT THEM. No one pick up the phone line in all branches.

I booked my flight on Emirates via omega flight store and I have came back from my holiday since. I am unsure why there are many negative reviews because I got a good treatment from customer service. After booking my flight, I even contacted them and asked them for confirmation and they told me that an account has been created on Emirates automatically.. so 5 stars definitely !