Je n'ai eu aucun problème avec ma réservation. Seul petit hic, impossible de les contacter, par mail ou par téléphone. J'avais un problème parce que je n'avais que le numéro de réservation d'Omega Flight Store et pas celui de la compagnie aérienne et donc je ne pouvais pas m'enregistrer mais j'ai pu le régler avec ma compagnie aérienne. Donc aucun soucis, je recommande.

Hi Everyone, i think by now all should know that Omega Flight Store has been suspended for operations and there is no customer service available i have tired all the phone numbers and emails and all went in vain. For all those people facing issues Your best option is to contact the airlines directly. if they say contact the travel agent to make changes please explain to them that the agency is suspended and there is no way to get in contact with them. Most of the airlines are aware of this situation with omega flight store so they should be able to help. Mine was with etihad and they were very helpful. Please Note if you want to cancel and get a refund the best will be contact the bank or ABTA they airlines wont able to help with that. This is my experience with Etihad. every airlines policy can be different.

Avoid avoid avoid! They simply don't answer the phone or reply to emails! Causing me a lot stress - exactly not what I want for a holiday.

Many of you will have found that you are unable to contact OmegaFlightStore if there is any issues with your flights or tickets. The numbers go through to an annoying repeated music hold for 30 mins after which you are disconnected. I contacted the airline directly and they advised me that this agent is no longer allowed to do any ticketing. Another post also suggests that the company has been renamed to Milburn Travel and that that company has filed for liquidation! So changes are not possible though OmegaFlightStore. However in my case the flight was booked with the airline, and the airline (Garuda) were happy to make the changes necessary under the knowledge of issues with Omega - for me it was a complete reschedule due to Garuda no longer flying from London Heathrow with very helpful customer service. For a rebate though, it may be possible through a credit card, or maybe through ABTA which Omega was in theory accredited with, but I have not tried either path, having moved to a satisfactory alternative.

Just like most travel agents, very poor customer service. I have been trying to get in touch for the past 4 days, to change my travel dates to no avail. There is no one to answer the phones in all their UK branches, l have called tirelessly their London, Birmingham, Manchester, Edinburgh brancheswith no answer. I have sent 3 emails and to date, no response whatsoever! Next time l will book straight from the airline. Trying to save a few quid by booking through these travel agents is very costly.

Booked flight through Omega. Details confirmed promptly but missing a booking reference for the first leg of the flight so unable to check-in. Tried to contact Omega by phone at all of their locations. For 3 out of the 4 the call just goes unanswered at all. At the 4th location the call is answered and goes straight to the usual horrid background music. That plays along without interruption or any message for almost 20 minutes and then the call is cut off! You can submit a query through the website but they take up to 48 hours for an INITIAL response. No help to a man with a plane to catch. This was the first and only time I will use Omega.

Bad customer service had to cancel trip because of serious accident and being unfit to travel at first they said they would try to get me a refund from the airline and was asked to send medical documentation which I did. I thought at least they are trying to help but despite lots of phone calls and emails which never get answered over the course of 8 weeks I’m still awaiting a reply

Terrible service. My journey was booked for coming November and airline cancelled one of the scheduled flight so I requested to rebook my return flight to my required date/time. They were unable to do so because they have lost license to book and sale tickets. So I requested full refund. It seems refund has been processed by airline but after two weeks haven’t heard anything from omega flight. And as mentioned by other customer it’s almost impossible to reach them via provided phone numbers. Only one person answered after trying for a week at their London branch ( Sam) . She has been good answering calls but lost my trust if I will ever receive my refund by reading other customers experience that refund hasn’t been received even after 7 weeks. Thinking to contact my c/card company but not sure if I should wait for another 6 weeks as they said it will take six weeks for refund. Not sure why that long though.

I would have given 5 stars however wanted to change booking on one of the passengers who wanted to come a day or 2 later and making contact on the telephone was impossible Emirates advises that it has to be through the travel agent - Disappointed.

I needed to change the date of my flight. I have tried sending them a query through their website, I was promised a maximum of 48 hours for a reply, but it has been 168 hours. I have not heard anything from them. I tried calling the number shown on their website and it is invalid (Manchester). On the receipt of my ticket, there is a phone number that looked unprofessional (seems like a personal number) and I tried calling it, but no one bothered to pick up (I waited for 5 mins). This has been a terrible experience and I am still unable to change my departure date.

Sent us flight changes on 5th Sept with an impossible connecting flight ( -30 mins at heathrow) via email asking us to contact if not satisfactory. Been trying multiple times daily since then and nothing via phone or email is answered. Advise anyone who is worries like us to contact card payment provider and dispute the payment forcing a charge back. Hit the ignorant sods where it hurts.. right in their pocket.

I recently flew by booking with Omega and one week before my return flight I receive an email indicating my flight has changed and I need to contact them. I have been unable to reach anyone at the numbers provided. The email also mentioned that they were not responsible for flights that fill up due to the customer not contacting them in time. Dear Customer, FLIGHT SCHEDULE CHANGE NOTIFICATION Please note airline made significant change to your flight booking with us. We are sorry and do understand such changes made by airline do to causes great inconvenience to travellers. But these involuntary changes are due to carrier own operational/maintenance reasons. We remain committed towards you and are obliged to notify such changes. Please find below is the alternate similar standard travel option offered by the airline as per carrier conditions of carriage: We do require you to contact us immediately on +44 020 7484 8909(UK)， +33 971070777 (France), +34 927 88 00 66 (Spain), +39 0344450008 (Italy) +49 35188849999 (Germany),（+1） 856 666 2221 （US/spanish）, (+1) 646-862-9546/213-221-3551/650-741-0032 （US/english）, +52 2225 7680 099(Mexico), +57 132 88996(Colombia) , if you cannot call us abroad, you can send email to our service email address and leave your number of available contact(A UK number of your family or friend will help us to reach you faster ), we will be happy call back to you. to reconfirm new flight timing or re-arrange the flight schedule. We want to re-assure you that both our staff and concerned Airline members will be providing with all assistance in the relation. We are unable to make any special arrangements for you if you are delayed in contacting us or airline as these matters are at the sole discretion of the airline concerned. We highly appreciate for your understanding and continue support. Your Sincerely, Omega Travel Ltd.

shocking customer service. Been trying to get hold of them for 5 days by phone and email with no response. emailed 4 times a day and called all 4 numbers every day which all leave you on hold for 30 minutes then cut you dead, the 2 times the phone got answered no one talked. DO NOT USE

Good prices but terrible customer service. I have been trying to speak with someone about an error on my ticket for over a week, but no one answers the phone or responds to emails.

Please can someone at Omega Flight Store please get in touch. I have been trying relentlessly to call all your numbers with regards to a booking but none of the numbers work. My contact details are 0775 944 2919 Sincerely Nick

They changed their name from Omega Travel Ltd to Milburn Travel Ltd on 31st August 2018, and now they are in the process of winding up. Petitions to Wind Up (Companies) In the High Court of Justice Business & Property Courts in Manchester No 2805 of 2018 In the Matter of MILBURN TRAVEL LIMITED (Company Number 03171873) Previous Name of Company: OMEGA TRAVEL LIMITED Principal trading address: 2 Milburn Avenue, Milton Keynes, MK6 2WA and in the Matter of the Insolvency Act 1986 A Petition to wind up the above named company Milburn Travel Limited (formally known as Omega Travel Limited) at 26 Willen Park Avenue, Willen Park, Milton Keynes, England, MK15 9HR (Registered Office) presented on 29 August 2018 by AFFINITURE CARDS LIMITED T/A DINERS CLUB INTERNATIONAL of International House Kingsfield Court, Chester Business Park, Chester, Cheshire, CH4 9RF (Registered Office) claiming to be a creditor of the Company will be heard at the High Court of Justice, The Business & Property Courts in Manchester, Insolvency & Companies List (ChD), Manchester Civil Justice Centre, 1 Bridge Street West, Manchester, M60 9DJ, at 10:00 am on Monday 29 October 2018 (or as soon thereafter as the Petition can be heard). Any person intending to appear on the hearing of the Petition (whether to support or oppose it) must give notice of intention to do so to the petitioner or his solicitor in accordance with rule 7.14 by 16.00 hours on Friday 26 October 2018. The petitioner's solicitor is Mark Dennis, Knights Plc, Riverside Court, Wilmslow SK9 1DL. Solicitor's Telephone: 01625 704122 (Solicitor's Reference Number: AFF7/9) Date signed: 13/09/2018

Excellent price and didn't fail to deliver. Got my booking references straight away. All the issues people complain about i saw easily stated either when booking or in the T&C's. If they effect you simply dont use them and pay directly to the airline. For me they didn't effect me so booked with them and save A LOT of money on my flight. Would happily use them again.

Echoing just some of the views here. Right now (Sept-18) I'm definitely not able to get any customer service response. No answer by phone and no response after 5 days to email (which is logged and showing as unresolved in their own support request site). Like others, I've received a text saying some schedules have changed - but I've checked the airline sites (BA and TAM in this case) and no changes are shown. In fact, right now I can search and find the valid bookings by checking the reservation codes in each airline's own website so I'm confident the booking is no fraud - but if I needed to make any changes, there's apparently no way to contact Omega. I also suffered a name mix-up on the website booking form as someone else reviewed (not sure it was bad HTML - might have been bad auto-fill by my browser...) BUT at that point (June-18) I WAS able to contact an agent by phone same day (hour actually) who DID handle the cancellation verbally and confirmed in writing - and I then re-booked. I duly received a refund to my payment card for the incorrect booking a few days later. Was it good value and competitive at the time I booked? Yes. Will I use them again? No. Regardless of the price.

Do not book with these, before travelling to Sweden i emailed 4x regarding luggage. I couldn’t get through on the phone. And received an email back everytime saying they would contact me within 48hr. Not once did they get back to me. Went away, flight there was fine, and the one coming home was cancelled, which we only found out when we arrived at the airport at 5am!! To be told they’ve put us on the 4pm flight. No email was sent, no phone call absolutely nothing. We where given the equivalent of around £7 each for the delay which in Sweden doesn’t get you a coffee and a sandwich. We ended up flying to London and then again to Manchester arriving over 6hrs later than expected!! Impossible to get hold of if you need them, don’t book with them,

Terrible service. Received an email from them saying there have been significant changes to our flight schedule and to call them as soon as possible, plus a bunch of nonsensical garbage. After calling many times and spending hours on the phone I finally got through to someone who didn’t have a clue what was going on and said she’d call me back. Frankly, she sounded annoyed at my existence. Never heard back, and despite having repeated the process of trying to call them over and over, plus sending multiple emails and completing their online contact form… nothing. We are due to fly tomorrow and still have no idea what is going on. I’d suggest spending a bit more for a good service. We wish we had.