Ordered a gift certificate for a birthday present to be emailed in the future. Great gift idea but ordering form is alittle confusing for this option. Including gift message required completing as if having actual food delivered, with items ground delivered to myself. Actually left me concerned if gift message will be correct and included in email.

Searching for a variety of meals and price ranges was easy. I was impressed with how many options were available.

I wanted to cancel the next minute order was placed and could not cancel order. There should be an option within a certain alloted time when one can change their mind and cancel an order without email or calling the center

Quick connection, very polite assistance and willingness to help figure out best way to accommodate my father's food desires for Thanksgiving! Can't wait to hear how it all tasted!

'Next day air' isn't truly next day. Wish I had realized this before I spent $117 on it. Needed in a hurry for a family in crisis, but confusing policies meant I wasted almost $300 on a meal package that arrived too late.

I had to re enter my information a number of times. Could not get back to shopping cart to change order. Really sucked!

Such an easy website to use. Great photos of foods and TONS of options!!!

Shipping options are ridiculous. I didn't press "order" last night on accident. When I went back in this morning, delivery for Thanksgiving (still 8 days away!!) not guaranteed unless I spent at least $45+ in shipping (for a 3 day delivery when there is actually 8 days between now and delivery date). Happy to give a 5 star if they can improve shipping options. Also, the custom "Thanksgiving" meal didn't have a pumpkin pie as a dessert option. They wanted to upsell me for an entire pie priced at $25.

I place an order for the first time. I got an email that stated it was shipped and could follow in the tracking app. I told my friend that I sent it to that a pkg was on the way. She calls to tell me that send a meal notified her that there was a delay and that it was a food delivery. This was on NOV 12th. Today I get another email stating that my pkg has shipped. NOV 20th.. First of all they should have notified me as it was a birthday present and you ruined the surprise. Second of all Where has this food been since NOV?????

VERY FRIENDLY

Ordered a Thanksgiving meal for my son and daughter in law who just had a new baby and it was nice that the shipping charge for UPS Ground was 0. Also ordered some sage dressing and a pumpkin pie to go along with the meal and the shipping charge was $19.95 for these items. Doesn’t make much sense as it was part of the same order and was for the same meal.

I have not sampled the meals, as I have sent them to someone as a condolence help. The website is very user friendly.

I like your site and the ease of ordering. However, when I went to add a second order to my purchase, it kept hanging up. I had to go all the way through the shopping cart and then back into the ordering section.

Easy ordering

Your site is very easy to use.

It was easy to purchase the meals and I love that they have dietary restriction options. I was surprised at how long it would take for the recipient to receive it though. It was ordered on the 15th and scheduled to be delivered on the 27th. That's almost 2 weeks later! This was gotten as a Sympathy gift for a woman who lost her husband completely unexpectedly at the age of 43. She has a young boy and I don't imagine she would be up to cooking any meals. The fact that this will not arrive to her until almost 2 weeks after pretty much defeats the purpose of sending it. I chose ground delivery b/c the estimated delivery was around the 21st which was still further than I would have thought but was acceptable. I was just now sent an E-mail showing the delivery date as the 27th. I'm very disappointed that she didn't get the meals when it was most needed. If I was local, I would have prepared the Meals myself. I still think this is an amazing service but when this is purchased for something such as a death, the recipients are in need asap. It would be incredible and most appreciated if you were to offer a discounted Air delivery for Sympathy/New Baby as these are usually things that don't give you too much notice and these are the people who need this the most. Thank you,

SO FAR ORDERING WAS GOOD. THE SELECTIONS WAS GOOD. JUST WAITING TO HEAR HOW THE DINNERS ARRIVED. THE DINNERS HAVE ARRIVED. THEY WERE ON TIME AND FAMILY MEMBERS SAID THE FOOD WAS VERY GOOD.

I’ve only gone through the order process so far and that was easy.

I can't fully review yet, since I placed an order for a future delivery, and it has not arrived yet. The ordering process was straight forward and easy to use.

Easy and fast.