Took my phone to iSmash, Leicester Highcross as I had a charging issue. Karan dealt with my problem promptly and efficiently and saved me the cost of a new charging port. Highly recommended and thank you Karan

Shoreditch. Apple £450. Smash £20 port clean.

A Disheartening Experience at iSmash Today, what should have been a routine visit to iSmash in Churchill Square became a deeply unsettling encounter that left me questioning my place in this community. Three months ago, I entrusted this shop with my phone, paying £200 for a screen replacement that came with a warranty. When the screen malfunctioned again, I returned, hopeful for a swift resolution. Instead, I was met with assumptions and dismissals that cut deeper than any cracked screen ever could. The staff member barely glanced at my device before declaring it water-damaged, a conclusion seemingly based more on my appearance than any evidence. Without asking, he assumed I was a delivery driver - an assumption that felt rooted in harmful stereotypes about people who look like me. As I tried to explain my situation, I was met with thinly veiled disdain. Comments about my choice of phone brand felt less like tech advice and more like judgment on my worth as a customer. The warranty I had relied on evaporated before my eyes, along with my trust in this establishment. The inconsistencies were glaring. A 4-hour repair estimate morphed into days once I reluctantly agreed to pay. It felt less like a service delay and more like a desire to see me leave. I left the store feeling small, my problem unsolved and my dignity bruised. This experience was more than poor customer service - it was a stark reminder of the subtle yet pervasive biases that can taint even the most mundane interactions. To the management of iSmash: Your staff's actions today didn't just lose you a customer; they chipped away at the sense of belonging every person deserves in their community. I urge you to reflect on the impact your service can have and to strive for a standard that truly welcomes all. To fellow consumers, especially those from minority backgrounds: Be aware, be prepared, and know that your experience matters. We deserve respect, regardless of our appearance or the devices we carry. This ordeal has left me questioning: In a diverse city like Brighton, how many others have silently endured similar treatment? It's time for these hidden stories to come to light, and for businesses to recognize the profound impact of their actions on the people they serve.

Quickly sorted and phone screen fixed, lot happier now 😃

Took my iPhone in for a new battery, booked a slot but arrived nearly two hours early. Repair took thirty minutes, got it back an hour and half before it was booked in! Brilliant! And I got a £10 off voucher to boot!

While I appreciate the screen replacement he upsold me a screen protector and completely botched the installation. Marked down accordingly.

Super fast turnaround and fabulous result. iPad screen was completely smashed and now it’s like new. So good. Definitely recommend. 👍🤩

Excellent experience in iSmash in Canary Wharf: The Manager Naeem was courteous, knowledgeable and very helpful... Thank you

London Bridge last Saturday ie 7 September , staff were brilliant

Had my phone’s back glass fix in an hour. Staff was super friendly. I have nothing to complaint so far. Definitely will recommend to my friends!

I’ve had an ongoing frustrating experience with iSmash Meadowhall regarding the repair of my iPhone 14 Pro Max. After a faulty screen replacement by their team, they promised to reinstall the original screen within 5-7 business days. It’s now been over a month, and despite repeated attempts to get an update, there has been no communication or resolution. The lack of professionalism, poor customer service, and excessive delay have been incredibly disappointing. My issue is still unresolved, and I would not recommend their services to anyone based on this experience.

Martha was superb! So helpful and really went the extra mile on both my phone repairs and my visits and phone calls. She is an asset to the company and very knowledgeable. No other repair shop comes close and I’ve tried a few!

Excellent service I needed a new battery, both the young men were so polite and professional, and patient with my lack of tech, definitely recommend xx

Avoid like the plague. Took phone in for repair, came out worse then what it went in as. Unusable now. Screen flickers, switches off randomly every 2seconds, and phone switches off completely. Emails go unanswered. Customer service on website goes unanswered. Captcha codes on website don't work so can't log any complaints. No phone number to call conveniently

Manger is a bit to touchy don’t go here terrible company (Bristol) don’t use

Had appointment here today 9/9/24 The man was very knowledgeable and helpful and all though our ipad could not be fixed he informed us what had gone wrong and actually showed us the problem..excellent service would highly recommend iSmash and any problems in the future with my tech I will take it straight there...Thank you 😀

Good quality repair but refused to honour price match guarantee as the price offered by EE online was too low?

Took my iPad for repair, they said it as unrepairable, took my details from the iPad and tried committing fraud by requesting money from people through my emails. Reported to ismash complaints and they couldn’t care less. Avoid these scammers Currently being looked into by action fraud

I took initially my phone in for investigation but staff informed me that as phone was still under warranty they could do repair in-house, while I waited. This was excellent news as I feared having to send away and be without it for a period. I couldn't be more pleased with the speed of service.

Great customer service at iSmash Eldon Square, Newcastle, from Sam and Yassin. Replaced screen in iPad Pro (2018), when it wasn’t economical to have Apple do it. 47% cheaper than Apple, although obviously not a genuine Apple screen I can’t tell any difference. Prompt service and excellent communication. Much appreciated.