Jen and her father are great. They had us in and out quickly and were extremely helpful. I am happy to be a client of theirs.

Under start up package. The website suggests that the installation and one month rental would be free. Actual costs at the installation center were way above what I was told they would be by the agent.

Andre helped me tremendously and provided me with more information than I expected. Very friendly and great costumer service skills. Mistakes are made. Glad to have people like Andre helping people get back on the road.

Very helpful and informative.

representative was very nice and very helpful, keep it up.

My appointment was at 4:30. The technician was and hour late. They told me the appointment would take 2 hours. I was there for 3 hours. You think they would have comfortable chairs to sit when waiting for a long period of time.

This unit seems to take forever to "warm up" before you can begin the testing. Then when it finally does get ready about half the tests "abort". Especially for the retests.

JC made everything very easy to understand and was very patient with me and kept in touch..I believe she tried everything to get my iid installed but because the dmv had a certain date of install by..the dmv wanted me to wait 90 days at least until install..but not guardians fault..thanks

I had some problems initially with the install of the Guardian equipment at one of the service centers, and I eventually spoke with Teresa Hayes with Guardian Interlock. She was WONDERFUL and really made me feel good about the quality of service and care offered by this company. I honestly didn't expect anyone to listen let alone care about the issues I encountered since I am the one who made the mistake in the first place to be in the situation of requiring an interlock device, but Teresa not only listened, made me feel better about everything and truly was a joy to speak with. Highly recommend Guardian based on this interaction alone. :) Thank you, Teresa!!!

Staff were very helpful and the service was fast.

The day I got the interlock installed it worked fine a few times then locked up for no reason & I had to have my vehicle towed back to the shop the next morning. They replaced the box under the hood & it has worked fine since. Als Car Care staff was very helpful in trying to solve the problem but I was very upset that I had to have my vehicle towed when I only live 3 block away...not cool😓

Me parece bien

I am not really sure what to say about Guardian itself. I tried several of their locations and couldn't even set up an appointment even when I asked them to set one two weeks out or however long they needed to then when I contacted them through their national hotline I got a gal from somewhere on the east coast(Kimberly) she seemed really concerned and I felt like she really tried to make the other locations be more cooperative. She told me to call her back if no one from my local shop got a hold of me by noon of course they did not so when I tried to re-contact her I got someone from Seattle who was less helpful and maybe even a bit rude. He was trying to sound nice but all the same it left me feeling like he was putting the blame on me for the other shop not even having tried to help me. Lucky for me I ended up contacting Ricks Automotive in Olympia they were certainly the high point of this experience. Ricki set me up an appointment (and kept it) the very first time I called her she new all about all the different paperwork and the device her techs Jeremy and Cruz were informative, helpful, and professional and they had me out of there when they said they would can't say enough good things about all the people and pickles at Ricks Automotive thanx guys and gals their the people who earned the five stars certainly worth going 45 minutes out of my way to end up where everyone knew their stuff.

Very easy to use

Straight to the point

Get it done as soon as you can. You are better off.

Jc explained everything to me. $he was very knowledgeable, respectful and answered all my questions.

Great work for a tricky and embarassing situation. Thank you!

I will inform everyone I come across of this spectacular company.

Called after 8am, had an appointment within the timeframe I needed. Total process very efficient and convenient.