Very prompt support when I needed it.

Everything is good but it is not for me

serum think has been good , used for more than a year and carry on . Bio-silacum used for 6 months , easy to take , not sure if if has improved even more my hair as hair it’s so fine! and started HRT at same time , but skin definetly has improved a lot , will carry on taking it

I have been using Bio-Pilixin for just about 3 months. It is the first time I use a product against hair thinning. I carefully selected that product after comparing it with other shampoos and serums with similar claims. Scandinavian Biolab’s claims seemed more balanced and substantiated than a lot of those made by their competitors so I decided to give their system a go (shampoo/conditioner/serum). I was fully prepared to be disappointed, as I have a mistrust of marketing claims made for beauty/body care products. In this case, the company warns that the products can take up to several months to product results - so my thinking was « that could just be a very clever way of milking people for a few months before they lose hope the products will do anything of what they are advertising ». I remember thinking I was stupid for falling for this, that it would not work and that I was just flushing money down the drain. I very honestly can say I was proven wrong - spectacularly. Much to my surprise, after the very first treatment, it felt like my hair had a different, smoother texture. After a week of use, I noticed that my hair had a silkiness and a natural bounciness it hasn’t had in years of using expensive hair salon products. It stopped being brittle and I also noticed very fast (2 weeks) that the amount of hair I was losing in the shower had significantly gone down. Three months on I am beginning to see some tiny new hair growth. Overall, I am very impressed by the complete change in how my hair looks and feels - it hasn’t looked this good in a decade. I definitely intend to continue using these products. They are worth every penny they cost. As a side note, I had to contact the customer service of SB due to a misunderstanding about my first order. Jolly promptly and professionally responded (on Christmas Eve no less!) and addressed my complaint immediately. It’s so rare to see good customer service these days, it is worth calling it out. Great company and great products.

Great customer service.

I often find when you have a "report issue" email nothing happens and the response coming back are automated and you don't get what you want resolved. But with this, a real person on the end , Hasan , who responded within 20 minutes, understood my report request and actioned with a clear and concise summary. Very impressed!

Fantastic responsive company with high quality products. I thoroughly recommend them to you.

Trying this product out - i'm in that window of waiting to see results.In the process i bought a gift for someone else and inadvertently ended up with an unwanted subscription. Hasan was very responsive, helped me resolve it, and has been great at communicating with me since. With new companies in particular this bit is often missing - not here, and it really helps customers to have a positive attitude to the brand.

I filled out the form on 25th January 2025, Laura

Hasan helped me so much with my problem!

På trods af jeg har annulleret mit medlemskab for længe siden, får jeg en mail om at en ny bestilling er på vej! Jeg har flere gange forsøgt at kontakte kundeservice men de svarer ikke tilbage. Man kan heller ikke slette sine konto oplysninger.. Så usmageligt

Jolly was extremely helpful and was able to amend my subscription to exactly what I wanted. Thank you Jolly.

The customer service is excellent 👌. Product is traceable all the way to your door. I have being using the products for a month now and I am happy with results so for. Highly recommend it

Oh my word! Such a pleasure to do business with! Sent message of an issue logging onto my account to cancel subscription and follow-up order due to bereavement. Within FIVE minutes, Hasan replied AND dealt with it. How's that for customer service?! He was polite, helpful and fast. A credit to the company. As for the product, due to those circumstances, I was unable to follow the required regime. So jury is still out on whether new growth. It does tingle when applied after shower. I found it best to use stiff brush through first, morning and evening. The tingle is actually quite pleasant, as is the smell. It has given more life to my hair, so I'll continue to use the rest, as instructed. I plan to return in the future, when finances have settled after funeral costs have finished.

Super ærgerligt at de vælger at drive deres forretning på en usmagelig måde, ellers havde jeg været fint tilfreds. Jeg har over flere omgange forsøgt at lukke ned for deres “re-fills” hvilket har været fuldstændig umuligt. Jeg har været nød til at lukke mit kort for at komme ud af deres abonnement.

It does not work, I’ve wasted over $100 and used consistency everyday for the last 3 months and no improvement at all and if anything it looks worse!! Water time and money! Customer service is awful sending the exact same response for my last 3 emails so it is also waste of time!!

Questions are answered very promptly and concisely, they are very helpful. This is greatly appreciated.

I needed to return an item Anne was very very helpful she answered all my questions

After a delivery mix up, they got in touch and remedied the situation with flying colours. The product is light and transparent so can be applied anytime, unlike oil for example..

I haven't tried the product yet, but my experience so far with Customer Service, more specifically Angela, has been exceptional. I had a problem with the delivery and they immediately offered me a solution and even sent me a gift for the inconveniences - best treatment I have ever received!