
Jenny
United Kingdom | 28 November 2022I had a slight problem with finding my second form but the online support helped me out straight away and all was resolved very quickly. Brilliant service especially for a Sunday evening! Thanks

Anita Balazs
United Kingdom | 27 November 2022Fast response, very good customer service! Highly recommend!

Jack Dunross
Australia | 24 November 2022Helen was very helpful with the live chat and fixed an error with my submission form straight away. Very handy to have a 24/7 live chat!

Steph Plummer
United Kingdom | 19 November 2022Alex was really helpful and answered my query immediately.

Jackie
New Zealand | 16 November 2022I got a prompt reply from Alex regarding my results. He was most helpful. Thank you Alex. Jackie from NZ

Mark underhill
United Kingdom | 16 November 2022Sent test but it did not turn up at the lab, so I spoke to Sam and he has arranged for another one to be sent. Thank you.

Deborah Cogan
United Kingdom | 10 November 2022I've ordered tests today and had a few hiccups with the online system so I contacted the online help. My advisor Sam was most helpful, he answered my queries and was very pleasant. Cheers Sam for the help !

Mr Sir
United Kingdom | 09 November 2022Great support and advise from Sam (24/7 live chat). Thanks again ☺️

Loraine Ash
United Kingdom | 07 November 2022They were very thorough and anytime I had to get in touch a young lady named Kenzi was very helpful so I recommend them highly

Mr Mohammad
United Kingdom | 05 November 2022Very professional and efficient service late on a Friday night

Bridgette Barkworth
United Kingdom | 31 October 2022I spoke with Paul today on live chat Very professional & informative service. Paul was extremely courteous & helpful.

Heather Hall
United States | 30 October 2022Beyond helpful service and a great test!

Lynsee Carr
Canada | 29 October 2022Paul was great unfortunately my tests have been lost twice now

Jill Marie
Canada | 29 October 2022Quick response and provided missing details about my shipment

PaulMc
United Kingdom | 26 October 2022Felt 100% better by avoiding foods as recommended

Audrey-Anne Richard
Canada | 26 October 2022Paul answered my questions politely and quickly. Good service from him! Wasn't so sure the other day (didn't seem to care that I was confused with the steps video lol), but today was a good one.

Christine Paton
United Kingdom | 23 October 2022Spoke via Live Chat to Jake, support agent, who answered promptly, was very helpful and answered my query without hesitation.

Lara
New Zealand | 14 October 2022I have just purchased a test, and had a question regarding whether my order had successfully gone through. I used the live chat to message my query and was so impressed my the response I received. My order was quickly checked up on and it was confirmed to have gone through. He promptly sent through the form I was missing and offered to help further. I am blown away by their service.

Catherine Orr
Canada | 11 October 2022Blood sample was lost in the mail, Paul was able to quickly clear up the matter by sending a replacement kit free of charge.

Olivia Rey
Canada | 10 October 2022The 24/7 live chat was very helpful. Dave solved my problem promptly and was really amicable. Thank you and have a happy Thanksgiving!