The 24/7 live chat is really helpful. Jake (the agent) responded quickly and really helped me solve my problems.

Wrong product was advised by a team member so I did not get the results I was expecting. Dave came to the rescue and sorted it so I would get a free intolerance test for me and my family. Thank you Dave! 5 star service!!!

The live chat agent (Paul) was very helpful and I received the answers I was looking for with quickly and easily.

Spoke to Paul on the live chat service and he was very helpful and assisted me to provide the right product i required.

Very good service. Thank you for the quick response 🤩

After years of struggling to pin point my food issues, I was finally able to do so using this test. Turns out I have 8 allergies including wheat, rice and some fish. I was previously tested for Celiac through my doctor (as my Dad is Celiac) although this process has made me realise that you can be allergic to Wheat without being allergic to gluten (as it’s only 1 of 4 proteins in wheat). Can wait to see how my life changes now that I finally have answers. Anyone doubting…DO IT YOU WONT REGRET IT!!

Jake, answered my concern and fixed my issue in 30 seconds

Saw the Facebook campaign, tried to access the website using my phone, couldn’t get past the ‘Accept Cookies’ box, because if you hit the decline….surprisingly it sends you to google. Data grab from the off. Someone else posted this and their team said they couldn’t replicate it on their systems - your pop up has two options, Accept or Decline - if I decline I’m sent off site, you don’t have a manage and reject option. Wouldn’t trust you after this….and I never click through on a Facebook link always search first

Very efficient and knowledgeable representative! I got my answers right away!

Ordered two tests. Brilliant service. Dave from the support team/live team was great :)

Easy to use, super speedy service and I already feel so much better having eliminated the foods I've shown a sensitivity/allergy to. Customer service were also excellent in answering a query about my allergy results - would highly recommend for those that are experiencing unexplained symptoms.

Avoid! This may well be a scam but is certainly a waste of money. The 72 hours results gets explained away as 7-10 working days because apparently 72 working hours at 7 hours a day must be 10 days! They blame the pressure on the Royal Mail!!?? for slow delivery. And then provide false hope for results dates. Eventually after chasing again, they’ve sent just a partial refund. No apology, no explanation. Daughter in tears in that she’s been asking every day for her results to see if she can ice cream on holiday. Horrible company, avoid!

Posted my samples via mail more than 40 days ago and I still have not received any results. Received my results after the aforementioned time.

K didnt really read instructions properly and was waiting for test kit but had to put pet hairs in bag and send off.posted on Sat and had results by Mon afternoon! Was amazed to find out what dog was allergic to and after a couple of days without these in her diet there was an improvement in her condition so after spending literally hundreds on sprays and Shampoos the money I spent on allergy test was money well spent!

I ordered and got my kit,done my test and sent it back and got results back in a week. I did track my parcel Very quick. spoke to the customer service team they were happy to explain over email fast. I would recommend.

24 hour Customer service is awesome :)

Very quick response and helpful. Only downside is that I couldn't get my order changes done there and then but heather put me onto the correct path. She included all necessary information. Brilliant.

Very quick and helpful with my concerns. Would ask for further help from in the future if needed!

Paul was so helpful and was able to resolve my issue immediately with no hassle. Very easy service :)

Customer services easy to access, very friendly representative, got my answer right away.