
Peter Pegasus
Spain | 11 February 2023Tenia una entrevista hoy a las 11:30. Como el metro funcionaba con bastante retraso avise con tiempo a quien me consiguio la entrevista para que avisara al emtrevistador. Llegue a las 11:44 am exactos. En recepcion me indican que espere que enseguida bajan a buscarme. Y doy por sentado que han avisado al entrevistador. A las 12:01 una de las recepcionistas llamo al entrevistador para indicarle que estaba abajo esperando (al parecer no avisaron cuando llegue ya con previo aviso de retraso), a lo que el entrevistador le dijo que ya no hacia falta. Entiendo que me haya podido retrasar, pero estaba avisado con tiempo y al parecer todo estaba bien, pero he perdido la oportunidad de obtener un puesto de trabajo por la negligencia de la recepcion al no avisar cuando llegue. GRACIAS!

Mat Thomson
United Kingdom | 05 December 2022Good but pricey.

Boody Smith
United States | 25 October 2022Just okay, i prefer one should go with some premium hotel options then this

ShannonF.
United States | 07 June 2022It's either a scam or a horribly run business. I never received a confirmation email but my credit card was charged. I could not reach anyone at Gala Hotels to find out if my reservation was legit or not.

RedHeadTV
Germany | 18 January 2022Solche Hunde was kann ich den dafür wenn die mir so inkompetente fragen stellen sollen mal gute fragen rein nehmen solche eselszüchter

KONSTANTINA ROMANOU
Austria | 03 January 2022Very bad hotels !

Kati Hubbard
United Kingdom | 27 September 2021Not great customer support. Can't seem to get through to anyone

Mark Trenwith
Australia | 04 August 2021Took our money but they never actually booked the hotel. We were able to charge back our card. This is an actual scam. Don’t touch the site.

Angela Neal
United States | 30 July 2021Hotel said reservation was cancelled upon arrival

Jason Alford
Venezuela | 01 June 2021Scam. Never provide your credit card number to this "business". I booked a hotel in Lisbon and prepaid the full amount through this company. On arrival at the hotel I was told that my reservation was cancelled by the travel agent and I had to pay for the stay in the hotel again. Galahotels only responded to the complaint with the "We are looking into it" but never actually said anything more. They did not cooperate with the bank when I raised the charge back request through the credit card company. They never made any steps to voluntary return my money.

Citygal
United States | 07 May 2021i booked a hotel room 2 months in advance for 8 nights for my overseas vacation When i checked in the hotel all of a sudden told me my booking has been cancelled without my knowledge- my family is panicking after a long haul flight with many luggage/young kid and due to high season with high occupancy we know we can't find the best rate available - we ended up paying a high rate charged by the same hotel in order to stay- i complained to Gala and asked for a full refund $2k no one ever responded, what a shame of this company- After a few attempts with no response i decided to dispute this charge with my credit card company- and then got my money back- if there is a way to report it to BBB and to make this company shut down i will for sure.

Felix
Belgium | 28 April 2021Ils sont des escrocs. Des voleurs ! J’avais réservé un hôtel pour Dubai depuis 4 mois avec possibilité d’ annulation 1 semaine avant l’arrivée. A mon arrivée, je n’ avais aucune réservation ! Ces escrocs avaient annulé 1 mois plus tôt la réservation pour récupérer mon argent payé pour 10 nuits... On a tenté de les joindre, le numéro hors service...jusqu’à ce jour on est resté sans nouvelle.

Niralay Shaikh
India | 24 February 2020V good serving

Dave Smith
South Africa | 14 February 2020I see people complaining about rocking up to December bookings and they are cancelled. Had exactly the same problem the prior year, my new years eve booking was cancelled and they took the money. Definitely a standard modus operandi. Of course no feedback to raising issue on website.

Roisin deasy
Ireland | 20 December 2019Gala Hotels are scammers and con artists. I booked and paid for a room in a hotel in London and when we arrived, the booking had been cancelled. It transpires that Gala Hotels take your money and book with another hotel booking website so you think the reservation is valid. The third party don't get any payment so the reservation is cancelled. You don't find out until you check in and by that time, the time to retrieve any payment via your credit card is long gone. I would give Gala Hotels no stars if I could. Why doesn't Trust Pilot allow this?

Viktoria Paschold
Germany | 16 October 2019Wir waren in Chateau Monty SPA Resort, es war sehr schön, sauber und freundliches Personal. Da können manche Deutsche Hotels sich ein Scheibe von abschneiden. Bin sehr zufrieden und gehe mit sicherheit noch mal hin.

Marcel G.
Germany | 27 September 2019Tipp: Zahlung über Kreditkartenanbieter (Visa, Mastercard & Co), wegen Betrug, zurückfordern. Anrufen, Telefonnummer steht oben auf der Rückseite der Karte, und Unterlagen für Reklamation anfordern.

ercan
Turkey | 15 September 2019arkadaşlar aralık 2018 de galahotels iflas etti ve yaptığı güncel rezervasyon ücretlerini kredi kartlarına iade etti. bu iflas dışında 2009 yılından bu tarafa onlarca kez uygun fiyatlarla (SHERATON VARŞOVA dahil) aksaksız olarak seyahatler gerçekleştirdim.şirket sizlere ömür.ölenin arkasından kendimizi yormayalım.keşke yaşasaydı.gerçektende uygun fiyatar veriyordu.

Christian Franck
Austria | 13 September 2019Finger weg von Gala Hotel. Wir hatten ein Hotel gebucht und auch bezahlt. Bei der Ankunft im Hotel wurde uns mitgeteilt, dass eine Reservierung vorgelegen ist, diese aber wieder storniert wurde. Gala Hotel war auf keiner der am Voucher angegebenen Nummern erreichbar. Nicht über die Notfallhotline oder die Zentrale oder die Nummer in England, der Türkei oder sonst wo. Überlege den Versuch zu klagen auch wenn wenig Hoffnung auf Erfolg aber eine Nachfrage bei der Rechtsschutzversicherung ist es allemal wert.

customer
United Kingdom | 04 September 2019UNBELIVABLE... How on earth is this company still active and able to advertise on the web, when they are clearly a bogus company. I myself got conned by this so called company back in December 2018 when my hotel booking was cancelled. How many more people have to have their holiday plans ruined by these pieces of S..T, before something is done to stop them.