Extremely good quality Laminate flooring.

Always helpful over the phone and flooring looks top notch

I sent for several samples as I am moving and need flooring for the whole house. I had to pay £10 delivery which I didn’t mind, even though most companies offer free samples AND free delivery. I waited several days and hadn’t received samples (Floors direct state on average a 2 day delivery time), so I rang to enquire. I was told that all samples had been sent out and to wait a couple more days but to ring back if I hadn’t received them and they would send more out. I waited a few more day but nothing turned up so phoned back again. Was told they would definitely send out another lot of samples that day. I thanked them and waited. And waited. And waited! Another 8 days went by so I rang again to say the first nor second lot had turned up. Was asked to ring back on Monday as the sales team wasn’t in until them. Rang on Monday to be told all samples had been previously sent out but they can’t do tracking as they send over 100 samples per day. They did say maybe the weight was too much so would send a third lot in two parcels and would do it straight away as I rang early. Later that day I received an email stating that they had contacted Royal Mail to track the parcel (although earlier I was told they didn’t use tracking!!), that they were refunding my £10 postage for inconvenience caused and hopefully the samples would turn up soon. I don’t believe they were ever sent out because Royal Mail wouldn’t have lost 2, potentially 3 parcels. I’m glad I found out how insincere the company was before I made a large purchase. I’ll give my money to those companies who delivery what and when they say they will.

Found what I needed at decent price. The only down side was paying £40 shipping.

Good range of flooring but expensive delivery. Overall good experience

Great price, good customer service, would highly recommend

I have used Floors Direct previously and they delivered exactly as promised. I had no hesitation in returning today to order again. Excellent.

Samples that you have to pay for arrivednin very poor condition, scratched and marked up with some sort of resin on. If this is how they send the Samples I can see why alot of the reviews are saying the actual flooring arrives damaged. Glad I paid £6, saved me nearly £2,000.

easy website to navigate around. great prices would definitely use again!!

Easy to use online page. Very quick dispatch of the sample selected. Happy with the service

Website easy to use with a good range of products. Able to order samples which was a bonus

Great selection of laminates. All accessories your likely to need are shown with the product. I got mine £5 per pack cheaper than the shops. Would recommend.

Really good range of products and the one for us was clearly shown and prices excellently with a sale on. We were sent a sample to look at in situ and were able to speak to them on the phone as well as use the web-site easily. Paid and were able to specify a delayed delivery date to suit us whilst avoiding loosing out on the Sale/Offer. Overall very happy with all aspects of the service. Now just awaiting our product.

This company has amazing deals and offers and the products are amazing and great quality I would highly recommend to anyone.

I’ve only sent for a wood floor sample But seemed a good site, don’t no what the delivery will be like, will review again with length of time it took to be delivered

Having ordered another 10m2 of flooring off the back of a sample, I was sent flooring that was a different shade and told it was probably because I had received an old sample and that the thresholds I order wold be sent out at a later date. When I said I wanted a refund I was then told I have to pay for the return as I was the one who didn't like the floor. Eventually after 2 weeks and more than a dozen emails and phone calls, they collected the Wrong flooring at their cost. I then waited a further 7 days and 4 calls later which included advising them of potential court proceeding I got my money back 25 days after telling them it was incorrect

Easy to use. Good price 👍

I am concerned about the reviews but I am willing to give them a go as I had no bother with my sample and it is exactly what we're after. Really hope some of these reviews are wrong! :)

Easy ordering

Had an overall good shopping experience dealing with this company. Was slightly put off with some of the negative reviews but they offered the best price for the flooring I wanted so decided to try them. I wasn't disappointed as everything went smoothly and would not hesitate to use them again.