Very good prompt service

Re:- Louise Samuel. Aids and Adaptations. We can not praise her enough by stepping in and sorting out having our bathroom sink moved after an RFT plumber would not move it, claiming that he was not qualified to do so and lying to his bosses claiming it to be a Specialist Sink when in fact it was a standard one as confirmed by several people. Louise went above and beyond in our opinion to sort this out. We do not believe that anyone else would have done what she did by taking this issue out of the hands of RFT and organising Granchester Construction to come out on VERY SHORT NOTICE. The visiting plumber did an excellent job, you would not even notice that it had been moved. Many, many, many thanks Louise. You are an amazing, wonderful person and we will be forever grateful for your help. Thank you. From Tom & Jackie Ridley

Fixed my front door on time specified. And today sorted hand rail out side.

I phoned made an appointment no one came I reported dampness around lounge window bubbling but obvious not a concern for flagship I’m a full time wheelchair person concern with health so my reasons for low concerns. Await response Thank you Mr Rodman

Can't fault Flagship in anyway, and Heather running the Felixstowe office is excellent a really helpful & friendly lovely person, I feel like I've known her years now, sadly dad's moving to LONDON BOROUGH OF HAVERING I do hope he receives the same treatment, but I sincerely doubt. REVIEWER: M. Plunkett's daughter Linda Huckerby

Not happy with experience

I have been pleased with response I have had whenever I have contacted you with any problems or repairs needing doing.

Because old work done, ie when I had new back door was slap dash and still have gaps and wall crumbling in my kitchen,

said they would call me back and didnt

I am glad to be here at The Grove and appreciate the friendly, clear and open communication I have received from all I have dealt with and am dealing with. I am glad to be part of the community here and have friendly neighbours. I really value what is incorporated in my rent, the laundry room and the quality of the washing & drying machines, the accessible bathroom, the cleanliness of the communal areas. The one regret I have is the lack of soundproofing between my bedroom and my neighbours. I wish that I had been made aware of this at the time of viewing. Another slight upset was that I was surprised when all the wall hung pictures placed in common areas were asked to be removed / removed without a full explanation of why. Kind Regards, Graham Stephen

A pleasant man arrived and talked well then interacted with our dog, then he fixed our boiler and heating and left as if he had never been, fantastic

We had a new bathroom fitted last week and I've got to say myself and my wife are over the moon with the end result.. I must say GRAHAM SHILTON was very friendly, polite, and made sure everywhere was clean and tidy when he had finished. Thank you again.

Lack of customer care, repair or help. Waste of a day off work, I would have been better off paying lost of wages to a proper plasterer / roofer

Thank you for a beautiful kitchen, also I would like to say a comment about the workmen. Joe Cullen, Carl Prentice and Monty, I couldn’t of asked for a nicer bunch of workmen, very helpful and polite.

Flagship workman. Thank goodness for them Usually on time an d very helpful.Office staff brilliant and do their very best for customers They cannot work miracles and peo0le should take this into consideration Meatime I am a happy customer!!!

Quick responses to any problems, reasonably quick to answer phones, ease of paying rent.

Excellent service.

When requested an upgrade for heating somebody came out straight away and within 2 weeks I had new heating. Very pleased with it.

I'm a single mum who has an illness that keeps me in constant pain daily. I've just moved into a bungalow in gressenhall. It had some work done on it but as the last owner past away most of her stuff was taken but a lot was left behind. They have left a fridge in the front garden and tons of garden waste. They have left a she'd full of waste and a summer house full of crap. I was reassured before I moved in that it would all be moved. I was told that I had to take everything from my last property which I did at my own expence. Now they are telling me I have to do the same at this new place. The garden is in a tremendous state and has been left untouched for years. Trees are pulling at wires from the electric poles which will brake one day. Flagship have told me they will not help even though I'm very Ill and a single mum. I'm not sure who to complain to but will find out. Flagship have treated me like I'm something they've stepped in. Suzy clarke.

Always excellent service