Twice an engineer has turned up but not completed the job. Received a phone call from someone who was looking into it, promised a phone call the next day ( over a week ago now) and still waiting. Diabolical service

Bad response. Takes ages to sorting thing's aut🤨

Always polite call centre staff when you eventually get through too many options ,and work all done satisfactorily by pleasant tradesmen

The staff have been very helpful, understanding and kind

The men that put my new fence up were polite and very friendly, they tidied up and it's so nice to have a decent fence

As I keep getting told different things of different people and keep getting told that someone will ring me back but it never happens I been waiting over 6 year for certain work to be done . It's crazy but flagship need to sort out there houses as it a joke

The initial fitting was ok,but have to come twice,the first time I was without hearing for 4 days,the workman I don't think had a clue what he was doing!!!!!!!,then I had a workman who has fingers crossed for it going and it seems to be ok now

Always professional and helpful when I've had to call

The lady who helped me book an appointment was very helpful no complaints.

Generally very helpful, friendly.staff. problems usually resolved swiftly.. Staff extremely courteous. And wait ti.es.that are not excessive

If this is regarding the installation of an entry phone in my flat, well it took 14 months of complaints before it was sorted. It works now.

Front door locking system broken so reported & botched 'repaired' 4 times in 7 months, informed door to be replaced in 7-9 mnths time (next summer/Autumn)..Reported again in middle Dec as unlockable unless 2 people assisted, no-one available for 5 weeks. 1st week of Jan get called to cancel & rebook for following week. 5 weeks with an unlocked front door leading straight out into public path/carpark. Seriously?

All way nice and friendly and very helpful great team

Excellent housing assn and very understandable housing manager

I can't thank flagship enough, I moved from another district and they have been very helpful, Kiera my housing officer has been a total star and I can't thank her enough, she made me feel so at ease and such a lovely lady

You asked me how you did...

Clean up wasn't completed after a job so now I'm having to follow up with phone calls to make sure that's done. Tedious and time consuming.The part of the job that was completed 2 thumbs up - workmen involved were competent and professional.

I am incredibly disappointed that we were told recently by RFT that we weren't entitled to new windows because of 'budget constraints' and they said it was unnecessary to fit new windows. Although we have two children under 3 and have mould that keeps growing because the original windows weren't fitted correctly.

My only problem is the very expensive night storage heaters I seem to spend a fortune and still feel cold I had more modern heaters installed in 2017 but these are just as expensive and by mid evening are cold A more efficient form of heating and I would say five stars

Very professional and friendly