They shipped my package to the right city, then sent it to a different city multiple states away for "sorting". Absolute geniuses who are very good at their one job.

Mi chiedo come i rivenditori possano affidarsi a loro con ste recensioni. Pacco mai arrivato, sulla pagina di tracking lo segnano erroneamente come consegnato. Ho provato a contattare l’assistenza spagnola più volte dal form di contatto e non ho mai ottenuto risposta. Sostanzialmente non ho idea di dove sia il mio pacco nè se lo vedrò mai, era pure per un regalo :)))

Total scam. They are official courrier for iHerb in Canada and they never actually deliver! They show "FAKE" attempted deliveries without any calls and just take the packages to themselves. I lost over 6 packages with them and stopped using iHerb because of that.

No response and delays, shipment taking 3 months to be updated and they aren’t responding. Worst customer service.

Ne retransmet pas sur le colis la TVA déjà payée sur le site. Du coup, la douane demande à la poste de prélever une 2ème fois la TVA et la poste exige 8€ supplémentaires de frais de gestion. Attention si vous achetez sur Aliexpress, c'est une hécatombe depuis le début de la semaine pour la poste et les destinataire. Soit vous refusez le colis, soit vous entamez une procédure interminable auprès du vendeur, mais personne ne veut rembourser les frais de gestion. A fuir !!!

Escroqué. Menteurs Voleurs. Commande passée le 4 Janvier 2025 pour un cadeau de St Valentin. 19 Février, aucune nouvelle. Des bouffons. A dégager.

Es horrible a la hora de actualizar los estados de rastreo de tu paquete. Todo iba bien hasta el dia 4 de febrero. Ahí dejó de actualizarse y lleva 10 días así (el envío se hizo desde el 31 de Enero), ni una sola señal de que le pasa a mi paquete. Es frustrante como un envío que pedí de china llega mas rapido que uno que es del país vecino.

Commande qui n'avance pas, suivi défaillant ... J'ai contacté le client et je leur ai bien fait comprendre que je ne commanderai plus chez eux si il continue de passer par cette organisation de livraison pour la Suisse ...

I think the way to deal with Asendia is to take note of their estimated delivery, just rely that they will deliver within that time frame and avoid checking the tracking information. Their tracking information is very frustrating and just raises doubts. This is exactly what happened to me, my package had regular updates when it was shipped in the USA on 31st January. Then it arrived in the UK on 5th February and there was no movement for a week, just saying "exception." As this was my first experience with them, and after reading all the negative reviews here, I panicked and contacted support. I didn't hear from support the first time, I waited two more days, contacted them again and by that time, my package had already been delivered to me. (Note that CS replied saying they didn't find any information on the number I'd given, good job package has already been delivered then, I guess they themselves are confused because the tracking number changes from each delivery point). Like in anything, I suspect that a lot of people have good experiences with this company but they don't record that here. I found their system of delivery to be quite stressful, but kudos to them for delivering within the time frame given. And again, I wish their tracking information reflected what is really going on.

Absolutely a scam. Ordered 2 items from Ali express. 1st item arrived with no issues. 2nd item was shipped by Asendia. Not only did they never show up, have incorrect tracking information but they are now demanding money to 'fix mailing address' despite it all being done through Ali express. I also ordered my normal shipment from iherb. Checking the Tracking today (12/Feb/2025) says that it was undeliverable and returned with a date stamp of 13/Feb/2025. I have been ordering the same order for 2 years and this is the first time they have used Asendia for my order. The first time there has been an issue. This is outright illegal to lie on the tracking manifest and I will be taking this to the federal police. I encourage everyone who has issues to report to scam watch if they are in Australia.

They've done the old couldn't be bothered "package undeliverable, not safe to leave at address" routine at 8.23am this morning. We were having breakfast and definitely no knock on door or ringing of doorbell. Clearly they didn't even bother. No wonder their useless non existent service is at 1.5 stars

Ich versteh das nicht, da hängt doch die CH-Post und die in Frankreich mit drin? Und trotzdem ist das so ein unterirdischer "Service". Die Pakete bleiben ewig am Abgangsort stecken und bewegen sich keinen Meter. Das kann nicht nur mit Unterfinanzierung oder Personalknappheit zu tun haben, die Probleme mit Asendia müssen viel tiefer gehen. Tatsächlich werde ich bei meiner nächsten Auslandbestellung darauf bestehen, dass der Absender nicht Asendia benutzt (wo ichs weiss, dass die das bevorzugte Transportunternehmen sind). Oder sonst wird nicht mehr bestellt. Tatsächlich fährt man generell am besten, wenn man auf direkten Versand mit dem jeweiligen staatlichen Unternehmen besteht. Vergiss die privaten und halbprivaten Unternehmer, die beissen sich ein viel zu grosses Stück des Kuchens ab und können das nicht durchziehen.

The tracking page is rubbish and I have been waiting for my parcel I ordered in December for 2 months, and I can't find a way to get in touch with anyone. not happy

I am awaiting a package from Amazon that I purchased in December. The tracking number is RL970512156CH. According to the Asendia tracking website ,the package arrived in Colombia on January 22nd and the designated "delivery partner" is the company 4-72. However, I have contacted 4-72 directly, and they have informed me that they have no record of a package with that tracking number.

Lizbeth Reyes and her team are always such a pleasure to work with.

Site à fuir!!! Ce sont des escrocs!!!! Cela fait depuis le mois de janvier que j’ai passé commande via Beauty BAy En livraison express et il détiennent mon colis depuis un mois. Il ne répondent pas aux mails. C’est une catastrophe !!

It’s troubling that Asendia a middleman for deliveries causes severe delays, damaging the reputation of companies like AliExpress that heavily rely on their services. My package has been stuck in their storage for three weeks now after clearing customs. AliExpress did everything right, getting it from Hong Kong to France in just two days, yet they unfairly received a one-star review due to Asendia’s failure to deliver. I hope businesses take note and switch to a more reliable provider—one that actually delivers and leaves customers satisfied.

Que dire de plus ? Tellement de mauvais commentaires… C’est une entreprise de voleurs ! Il faut les signaler au service de répression des fraude (Signal Conso). Une enquête doit absolument être ouverte contre eux. C’est pas possible de laisser faire ça. PS: Asendia, si vous me mettez votre réponse standard, je reviendrais pour insulter votre mère !

I'm having a terrible experience with Asendia USA. I shipped a package from the USA to Argentina on January 7th, 2025, and after nearly a month, there are major issues: - Package shows as shipped from FRANCE when it was sent from California, USA - Tracking number ends in "FR" instead of "US" (unlike all previous shipments) - No tracking updates since January 10th (over 20 business days) - Customer service provides contradictory information - Another package sent THE SAME DAY with same service arrived in 3 days - Multiple attempts to resolve through customer service have failed - Representatives confuse basic company names (Planet Express vs Planet Fitness) - No one can explain why this package is routed through France - Cannot track on USPS website despite being told it's with USPS Their responses are generic, inconsistent, and unhelpful. They claim "limited flights" yet my other package arrived quickly. They say it's "not shipped via USPS" but then claim "USPS currently has the package." AVOID using Asendia if you need reliable tracking or actual customer support. They'll just give you excuses and contradictory information while your package disappears into their system. I strongly advise choosing a different carrier for international shipping. Currently seeking resolution through my actual sender as Asendia seems unable or unwilling to help locate my missing package. Would you like to help? Contact me regarding tracking: 4061121677D6C2D1B45D or UY301329992FR

My package is still in transit: ASA1114500331740 They say that shipping to Ecuador is Delayed but it has been 2 MONTHS now. How much will i have to wait?