Ordered a shed on March 9th on the understanding I got a delivery w/c may 28th, it was agreed pencilled in that week, received delivery email 3 days ago saying 5/6/18 !!!! Having booked a week off work for this delivery it isn’t on but they would not rectify they’re problem! After £30 worth of phone calls with me chasing somebody who could deal with the problem as nobody could be bothered returning calls, finally the one bright light there (Emily) helped me with a refund! After 3 wasted months now I will be shopping elsewhere, shame really as the company has got the right product in place but not the persons who want to deal with issues to make them a 5* customer experience! Judging by recent reviews I’m not alone !

***Update 25th May 2018 - finally after a number of attempts to contact Asgard and get a new panel delivered i received that correct part today. Asgard offered to complete the build and are supplying me with a number of shed accessories as compensation. I am happy it has been resolved and with their final resolution. My only feedback is I wish they had been better at communicating with me and giving me a timeframe of delivery. Not calling back when promised on numerous occasions left me kept in the dark. I have changed my review from 1 to 3 stars. The shed itself I would happily rate as 5 stars due to its quality and ease of assembly. It is exactly what I was hoping it would be and well worth the price but the problems with customer service meant I unfortunately have to drop it to 3.*** PLEASE READ BEFORE SPENDING A LOT OF MONEY ON A SHED WHICH YOU MAY BE RELYING ON BEING BUILT IN LESS THAN 3 MONTHS FROM ORDERING I ordered and paid £1600 for an asgard shed on 3rd March 2018. It was finally delivered on 26th April 2018. I started to build it but when it was nearly complete found that they had sent an extra rear side panel and I was missing a front side panel. This meant I could not finish it and had to brace the half built roof with wood to prevent it bending. After 3 weeks of trying to contact asgard and request the right panel (which involved them promising to call me back numerous occasions but not doing so) they delivered the wrong part on 18th May despite me clearly telling them what was required and even giving them the part number. I have called to again request the right part to be sent and was promised they would call me back which they have not done. I cannot understand how a company can give such little regard for its customers and the disruption they have caused. I have no confidence that I will receive the right part any time soon. I have not been offered any sort of compensation and they will not follow my advice of paying a courier to get the part to me instead of waiting until one of their other deliveries are in my area. I was considering buying another smaller Asgard shed but there is no chance I will ever use this company again.

Stay well away. Ordered a 29er shed. After 8 week wait get call from delivery driver that shed on the way, and agree where shed will be left for handy man to put together. Get home that evening, no shed, no note no communication! Call the company and get through to transport company lady who investigates and finds out shed was returned because no doors were included..... mistakes do happen. Now the nightmare.....between transport manger Kevin and customs service manager Helen (who will not speak to me and leaves Emily to deal) I am being passed from pillar to post with nobody telling me if or when I will ever get my shed! Pity coz I really like the sheds but I may have to cancel. Buy at your own risk!

They misrepresented an email I have sent and added to their reply to my negative review of their product. If only they actually replied to emails and phone calls! Really disappointing company and terrible customer service. Their fitters carry paint to cover up damage, when my goods were delivered there was a lot of damage.

I purchase one of there centurion plus 2 and i have to say that if this review was solely on security i would give it 5stars. But with my experience the major problem has been with condensation. It has been shocking. I have emailed back and fourt with them to see if something can be done about it. The first email was sent before the 12/12/17 and have just received the final outcome email on 25/04/18 with the outcome to cost me over £300 to get vented side panels to fix the problem. They’re response to emails are on average 3-4 weeks later. Im left gutted now that a purchased a much bigger shed with the thought of moving all the stuff in my other shed into it and getting rid of the old one but now thats not an option so left with a bigger shed than needed which also cost more. I live in scotland and the temperatures did drop below freezing which wouldn’t of helped obviously but it’s still not good enough for a product claiming to be of high quality which comes with a high price. If you are determined to buy one i would suggest you purchase one with the vented side panels or don’t buy one bigger than whats needed. Regards to the reply from asgardsss. The condensation was in the shed When it was completely empty. The motorcycle was added 1 or 2 weeks after.

Five star. I needed the classic Asgard by the 29th April. Jackie at Asgard succeeded with arrangements despite an earlier road delay. Michael and his driver were five star. I had time to consider the best position for the erection( with a little space behind between the item and wall) which went ahead faultlessly. Michael found a few bits and pieces in the yard which together with the props they had with them created a level base on the stone patio. I chose to have the item bolted to the ground. Michael informed me it would be possible to relocate the item if needs be. Their instructions on how to manage the locks were clear. ....The Classic is a beautiful green colour, and surprisingly spacious.To date, everything is bone dry. I am very pleased with it and have no hesitation in recommending this item to anyone who needs storage space for a multitude of items or projects in progress. mrs LA Melech

Long term review- bike shed I’ve had for twelve months. Good swag. No rust. Easy to build. Strong and secure. Expensive but very well made. Delivery was poor as they just dumped it at my caravan site and didn’t follow delivery request instructions hence no five stars but overall a good quality product and I would certainly use Asgard again

I am thoroughly disappointed with the quality of product and the service I have received from Asgards. I purchased a bike shed in January and upon delivery at the end of January it was in poor condition and badly scratched. I asked for the bike shed to be collected and requested a full refund. This was agreed over the phone. It is now 6th March and the bike shed has yet to be collected. Twice somebody from Asgards has arrived at my house to collect the shed, but without giving prior warning. Both times I have been out of the house and unable to return home to give them access to collect the shed. The customer services team are all friendly and helpful on the phone, but nothing has happened after each of my (many) calls. Still the collection team have yet to call me and confirm a collection date/time. I really would expect better from a well-known company such as Asgards, and it is very disappointing to have to leave such a negative review.

Delivery was delayed by a week by to a breakdown in the factory. Fine, these things happen, but to compound this, when it was delivered I was told I would get an hours warning before. Instead at 8 o’clock in the morning, the doorbell rang whilst I was getting the kids ready for school, so couldn’t have come at a more inconvenient time, a warning as advised would have been helpful. Made this point to Asgard who didn’t apologise, just said they would pass this on to their transport manager. A week later, still no apology or response from the transport manager. Pretty poor customer service!

Ordered a bike store before Xmas, which was delivered last week. Communications with Asgard (Tracey) were really good and clear. Construction quality excellent, instructions very clear and easy to follow, everything fitted together really well, and it was an easy job for my son-in-law and I to erect, even as the light was failing. Really impressed with the locking system, where the specially supplied padlocks are hidden from view and cannot be snapped off. I chose the brown colour which blends very nicely into the setting. Highly recommended.

Since purchasing an Asgard bike store we have been blown away by their customer service and personalised approach to dealing with issues. Upon receiving the bike store it was clear it was of the highest quality. However once erected and the first of the Great British weather came it appeared to gather water in the base. We messaged Asgard and provided photographic evidence etc. We were advised that the base was missing the installation of the provided rubber bungs and once installed it was felt this should keep the rain out. Unfortunately we couldn't find the provided bungs and requested some to be sent to us which Asgard did at no further cost. We monitored the bike store for a couple of months and concluded that there must still be an issue as water was still pooling in the base and the reviews regarding the quality of the product didn't match up to our experience. Contact with Asgard again was effortless and Andy took our concern to the design team at the next available opportunity (10 minutes after our phone conversation). It was concluded we had somehow received a faulty roof which may be allowing water to gain access through the rivets in the top. Andy sent his number one chap out to replace the roof with a brand new one the very next day. On site it became evident that potentially we had been doubly unfortunate and not only received a dodgy roof but somehow one of the early prototype floor / base units. Although this was treated on site with some sealant Andy was in touch immediately and very apologetic. He has arranged for number one chap to return to us with a brand new floor / base ASAP at no further cost to ourselves. In summary Asgard do create an amazing product with high quality material and craftsmanship. By the sounds of it we are very unfortunate to have received products that should not have been sent out to the end user. Asgard have not needed me to shout and complain, just discussions. We have not needed to chase or harass. For ourselves it is not just having confidence in making a purchase but equally and even more so is the support and customer service available post transaction and for this they are AMAZING! Big thanks to the whole team. Highly recommend.

Excellent secure bike shed. Minor flaw is that water seems to come in through the bottom of the bike shed and not sure how to stop it. Also as our surface was not completely level we need to pull the lid slightly for it to shut properly but this is user error.

Excellent quality, really strong and secure, nice looking really happy with our purchases - bike store and tall upright shed. Could do better communicating the expected delivery date.

Really pleased with the service I received from Asgard,straight from answering questions to make sure I got what I wanted delivered on schedule & even the delivery was excellent ,really easy to assemble & top quality product very pleased 👍👍👍

Have had a 3 bike unit since June 2017. Could not be more impressed. Delivery was precise to the time quoted. Parts were all left where I requested. Assembled by myself and my wife. Instructions clear, concise and everything required was included. Built in about 2 hours. Has been solid and secure since. No signs of wear, rust or failures. This unit inspires complete confidence and my bikes are left overnight, at weekends and during holidays and I have never worried. Weather tight so no issue with damp, mould etc. I have a battery sensor light installed for those dark early mornings and, once the doors are closed, the unit does not leak any light. I think this shows how well it goes together and the precise fit you achieve if you follow the instructions. Almost every other house in my street has an Asgard box so I think goes to show the level of reliability and satisfaction with this company's product. 5 star rating, I would strongly recommend this to anyone looking to secure their property.

A 1st class product and 1st class service - Thank you. We have recently purchased 4 Asgard Access Sheds for storing visitors luggage in our busy Outdoor Centre in Ilkley West Yorkshire. The four sheds were delivered quickly and installed efficiently and to a high standard by the drivers. The sheds were exactly as described and when constructed have been secured effectively to a level base. Each shed is has two independent locking points and providse a very secure storage solution for us. We are delighted with these products and the service we received from Asgard - the sheds have been in daily use by visitors and are proving to be very robust and standing up to the rigors of everyday use by children, teenagers and adults alike. Thank you.

Indifferent and useless When shed was delivered on Monday 18/12/2017, the screw pack was missing so it couldn't be assembled. The delivery drivers promised an urgent UPS shipment the following morning. This did not happen. Repeated calls to customer services said they would only send it by post and I should not have been told this. Naturally it did not arrive. I called back to chase on 20/12/2017, and was given a Royal Mail tracking number, and RM's system could not find it. I was promised another screw pack either by UPS delivery or first class post (the customer services person's memory is hazy on this). After this did not arrive I called back to chase on 22/12/2017. After much argument that investigating why things were not arriving was not simply handing off to the 'person who deals with UPS' and the customer services persons's complaints of 'what more can I do' and her constantly interrupting me I managed to persuade her that 'what more you could do' was speak to that person and get the tracking number so we can check, which she duly did. It turned out that he says he did not use UPS but the post. So, because it's 22/12/2017, she says, there's nothing that can be done until the new year. Except a small thing: I was promised a call back on that day (22/12/2017) by the customer services manager, which of course did not happen. She recommended I take the unassembled shed into the house because of the theft risk. So now I have a dining room full of metal shed panels over the xmas break. So, assuming they can be bothered to find out what's gone wrong in their internal processes such that this package isn't going out and I get the screws early in the new year, I will have waited since 13/11/2017 when I ordered until 4/1/2018 and had a house cluttered with large parts. Given their idea of figuring out why something isn't arriving is simply repeating the same action of sending it again via the defective processes that caused the problem in the first place, I have no confidence that they will be able to sort out this problem. The most astonishing thing is here we have a company who simply can't post things. Draw your own conclusions. UPDATE: The first package appeared to be underpaid - after xmas, I got a card from the post office asking for £3 more. The second package, it turns out, was posted second class(!) and that's why it arrived as late as 23/12/17. I told Asgard this, so I have no idea why they're claiming the postal service lost one of the packages.

Update from original review. The following day's promised delivery did not materialise. I was, however, telephoned by Helen, a Customer Services Representative, just after the promised time of 11am, to apologise for the second failed attempt and was promised a delivery a week later. What surprised me most about this call was that Helen was professional, apologetic, and in complete agreement that this wasn't an acceptable level of service. I was offered a free build service, without even asking for it, for the inconvenience and I am pleased to report that the following week's delivery and build went perfectly. What I can't fathom is the stark comparison between my two encounters with Asguard. What I can say positively is that the shed (Trojan Plus) is excellent and the delivery/assembly team were lovely. It wasn't a great experience but they did at least redeem themselves. They do, however, need to replace one of their call centre staff, called Sarah.

First of all before ordering the product I made a call to customer services to discuss my requirments. Staff we knowledgable and knew about there products, they cared!! I ordered the Secure 3 Bike Box, online, fast ordering system an easy payment. Few weeks later got a call saying my box would be delivered the following friday between 8am and 6pm, but driver would call to give me a hour timee slot on the day, this happend and box was delivered in the time slot. So to the product, comes as a self build, but Asgard do offer a service to build it for you. But I opted to build myself. Easy to build, will take 2 peolpe and took us about 90 mins to build and secure to the ground, all fixing bolts are included. Instructions are easy to follow! The box is extremely secure, and feel confident my bikes are secure. I would highly recomemend Asgard for both customer service and products

First of all I love my Bike Store! Thankyou Asgard! I'd spent months scouting the internet for a safe store for my bikes. With 2 of my pride & joy being stored inside the house due to a recent attempted break in of my old wooden shed I was taking no chances. I decided to order after reading numerous reviews even though a little above my budget cost wise. I didn't realise delivery was around 4 weeks until I received my order confirmation but to be honest it did mention this in the 'delivery' section and I'd failed to read it. Presumed it would be a stock item but the fact it's made to order made me feel like it was an extra special purchase. Anyway was it worth the money & wait? Absolutely! What a piece of kit this is. I'm impressed with the manufacture and strength of the panels and I know I've bought something that will last me for years to come. A very sound investment. I used Livechat prior to ordering to ask a few questions I wasn't sure of and Tracey talked me through my queries and reassured me. She was extremely helpful and knew her stuff. The delivery was an hour late but hey traffic is traffic and the driver did phone ahead to let me know. All in all a great product & service I wouldn't hesitate to recommend Asgard