Absolutely embarrassing service. Still waiting for a claim to be reviewed when my dog received treatment over a month ago. Like pulling teeth trying to get an answer out of anyone. No hope that they will actually pay but happily took my money for three years without any claims. Poor at best.. avoid, avoid, avoid!

Premium keeps increasing every year, when questioned on this and explained that they were offering cheaper quotes for new customers, proceeded to say the quotes I got were misleading and said it would cancel my policy if didn’t receive a reply within 24 hours. Clearly my decision to become ill during those 24 h was a bad one, I should have remained up to check my emails! So now I got no cover and nothing I can do about it. Just terrible.

My claim for my Cavapoo was dealt with very efficiently and without any problems.

Bad. Currently fighting them via the ombudsman (funny, I am not the first person to need the ombudsman judging by other reviews). If you want a stereotypical insurance company that will find ANY excuse not to pay out, then these guys are for you. For anyone who wants a company that actually care about their customers, look elsewhere.

Very pleased with this company. Made a claim in May2020 and settled quickly and efficiently. I have just started a new policy as picked up my new dog last week. Premium was well priced

I cannot recommend 4Paws highly enough. My dog suffered a torn cruciate ligament and whilst I didn’t realise how big an operation this was, 4 Paws were excellent throughout. From my initial phone call right through to his rehab, they have been brilliant in their communication and caring in their interactions. Well done 4 Paws

4Paws Pet insurers have dealt with two of our claims with no quibble. Very friendly staff with regular updates on how your claim is progressing. I wouldn’t hesitate to recommend them. High quality service

Avoid this company at all costs. We took out the insurance and make only one claim for our dog. The time it took to claim the money back was ridiculous. Then to add further insult they decided to increase my premium by 80% based on one claim !!!! I made a complaint which they responded to say they won’t uphold my complaint so now I have now other choice but to take it further to the ombudsman 18/02 The response is as you can see below is they did pay me out. But it took a while and me having to chase all the time . And to still increase my premium after 1 claim by 80% defies logic. I have raised the case my the ombudsman. Funny how they say all the time please call us to help if you need any help. Why can’t they call us ? They have our details on file

I felt between my Vet and 4Paws I was let down regarding the excess and time it took to settle the large invoice. I was shocked the two procedures relating to the same treatment was treated as separate claims, therefore the excess was charged both times?

My little Lhaso Apso had a cruciate ligament operation in January 2020. 4 Paws were fantastic liaised with vet direct without us having to get involved . Unfortunately,in January 2021 my dog was diagnosed with bladder stones and she ended up having an operation. We are so thankful to 4 paws who again dealt with the issue direct. On contacting 4 paws to express my thanks they were extremely caring and asked how my dog was and even asked how she was a year on from her cruciate ligament op. Would not hesitate to recommend 4 Paws to anyone who wanted to protect their animal against the unexpected

We recently had to claim for our dog and 4Paws dealt with my claim professionally they made the whole process simple and easy with no stress and settled without question Thankyou for all your help at what was a very stressful time but all the advice and help of every member of staff we dealt with really helped

Excellent service

Your better off paying a bit more for your insurance with a company that will pay out if your pet needs medical attention. Avoid

Really pleased with the service received. Very efficient and would recommend their services

Fantastic service after my dog developed epilepsy. First rate.

Very helpful and claim handled quickly and efficiently!

My renewal has come in an increase from £849.08 to £2000.71 because I claimed for an infected cyst and an ear infection Both one offs not continuous illnesses

great service and cover for our dog

Great insurer. Never have to worry about anything with these guys. Thanks.

Very high renewal price Re the company’s reply below. I did of course immediately call them to discuss, as the renewal premium was about 50% higher. I pointed out that my salary hadn’t increased 50% in this pandemic age. They refused to alter it. So I will find another insurer.