Great place to bank

I have been with Genisys for a few years and have not had any issues with the staff or online accounts. Their customer service reps are polite and friendly. Unlike major banks, when you call customer service, you get someone that is from the Michigan area. Not clear across the world in another country. The credit union staff treats me like a friend not a number.

We need to establish a relationship with our new service rep . our original one retired . You went from 5 stars to 4 stars because of it. policy seems a tad more restrictive. Overall this is a very good Credit Union !

You guys are great! Never have a problem

Love my credit union but the interest rates fluxucate so much. My credit score was much higher this year than a loan I took out a year ago ... The interest rate was over 6% higher. I get market fluxuation but this seems excessive.

Received a call about suspicious charges on my card one day after they started happening. I wasn't aware of them before the call form Genisys. They quickly stopped the card, issued a replacement with better chip security, and refunded my money to the account.

I've been a Genisys member before they where Genisys and I haven't regretted it yet

Great service, please keep it up.

The new staff at the Oxford branch is not my favorite When I went to your old location when Kevin and Jenny were in charge everyone was very friendly and acted like they were glad to see you always knew your name the new location is not welcoming and rather cold none of the tellers seem to care I would also like to see the teachers credit union be part of our network the Pinal county Credit Union always want to tell a snowbird no

This is so much better than a bank. Friendly, and always helpful. Also very forgiving. If you mess up and go over they don't charge you . Love the service.

The staff needs to be more friendly, especially the branch on 22 & van dykeave Shelby twp. They need more training at that office.

Nice people, love how they are so helpful and make it easy to meet my financial needs

I am very satisfied with all of your services at this time. I would love to see your company expand outside of Michigan eventually. Other than that, I would keep everything the same.

I really enjoy banking through you guys. I appreciate how many surcharge free ATMs there are, and happily recommend you to anyone looking for a bank or credit union. My only complaint is sometimes how difficult it is to get information, but as your newsletters improve, this is getting easier and easier.

I was another member at a different credit union and they were robbing me. I changed to Genisys and I love them and have no reason to go anywhere else

I have been with Genisys since 2012 and I always experience great customer service and support. Customer service always goes the extra mile to assist me. Diane was my recent representative and even though we were disconnected with Chat she still emailed me and followed up regarding my concern and was able to resolve my issue. Its very hard to come by customer service such as that. Thank you Diane and Genisys credit union.

I have really appreciated GCU's proactive banking approach. They audit and monitor my accounts and offer recommendations that are helpful. Gina and Rob at GCU Eagan, MN have been very helpful with refinancing my autoloan and discussing credit options. Before opening accounts at GCU, I was a member of a small town bank for 25 years, even after moving a half an hour away, I continued to bank there because of the customer service and walking into the building to see familiar smiling faces. They knew me and my family, who also continued to bank there, and it was hard to let go. However, my brother began banking with GCU, I worked with GCU on a vehicle loan and after a few months decided to transfer my accounts there. It has been an easy experience with a great application on my phone for accessing and managing my accounts. And when I walk into the bank, although I am still getting to know the people who work there, I do see familiar faces and get that "small town bank" feel. They're always willing to provide helpful information, advice, and guidance when needed and my fiance has moved his accounts there as well. Keep up the great customer service and you will have our business for a very long time!

I love my credit union!! One stop shopping!!

I have always had good service

Just not enough tellers at drive-in window, Other than that Perfection !