They are brilliant, cheap & make spilling bills easy & reliable!

Using Huddle has been a bad experience as a student, leaving us with an enormous overcharge. We were signed up to Huddle as part of a 'bills included' tenancy agreement, and were given no outline as to what our payment plan would enable us to use. Despite reducing our energy usage as low as we could, and the house only having one resident in the last four months due to Covid-19, our usage continued to show as above the threshold. Even at this point, we were given no indication of how much we'd be charged for this usage. It was only a couple of weeks ago that myself and the other tenants got an email claiming we'd overspent by £200 each, and that the money would automatically be taken from our bank accounts with no option to do anything about it. Customer service were incredibly rude and unhelpful when raising the issue, telling me repeatedly 'well you're just wrong because these are the numbers we have, so you'll just have to pay.' Feels like a very unfair scam for students who have little experience with utilities providers, and gives a 'good deal' only on the surface with the expectation you'll overspend and they can proceed to charge astronomical amounts for usage. Don't use Huddle unless you have a few hundred pounds lying around to give them at the end of your contract.

Really helpful. Had a few issues with the WiFi not being installed for the first few weeks (due to rush of lots of students moving in) but was very easy to opt out of having WiFi in our plan and was refunded money for the weeks we went without very quickly.

Never had any issues, good service

Currently on hold for 3hours so that we can resolve an incorrect bill that was sent. Despite having a smart meter they still fail to do their job, send the wrong bill, assume they’re in the right until proven wrong, send threatening emails saying we will be charged a penalty if we fail to get in contact with them and then DON’T ANSWER THE PHONE.

Ryan was extremely helpful and looked into my query straight away solving my problem in 2 minutes.

Correction of our bills and settling of our contract took tens of phonecalls, going round in circles and 4 months to sort due to mistakes on Huddle's behalf. Would not recommend.

Very handy direct debit system, we could budget effectively for the month because we knew exactly how much was coming out. Also took the stress out of remembering to pay it. However, the refund process at the end of the contract took a very long time and involved many phone calls chasing it up. Didn’t end up getting refunded until about 4 months later but it was a good amount and worth the wait.

Very friendly and helpful after not having the best or quickest service with huddle it was nice to finally speak to someone who was so positive, he also was polite and stayed on the phone just to check I’d had my refund which was good!

This company have lied from before we signed our contract. They breached our trust and confidentiality by going behind our back and arranging someone to enter our house and wait in for our broadband delivery with our letting agent - a company that is not associated with them at all. 4 months into our contract the still had not put half the bills in their name so we had bills galore coming to our house. Despite the fact that we have contacted them, they have not put the bills in their company name SO the bill companies are sending letters in OUR names which is effecting our credit score. We ring and they do nothing about it. When my housemate queried for the second time why we were receiving bills demanding in EXCESS of £400 we did not get a reply. We were simply told to forward a picture of the letter to them to which we have yet to get a response.

Josh was very helpful and considerate, made everything very clear and easy to understand when we were changing our supplier of gas and electricity, and responded to every query we had.

SCAM- avoid at all costs When putting in for a quote, it over took the gas and electricity without consent, no payment details or details of mine. Unable to access the account I supposedly made, however they’re able to overtake the gas and electricity providing in the house? Poor customer service when speaking to an advisor, rude and blamed this all on us.

The worst customer service and bills are over charged. This company along with letting agents are dishonest and continuously scam their tenants, especially student. Every time you try to call them, they have a different staff to answer the call and say ‘I don’t know what you are talking about I will get back to you later’ and never does. They act like they will try and find a solution but in fact trying to take money out of your pocket without you realising. Even when you are confirmed your account is closed they will still charge you bills (??!) If a letting agent recommends you to use Huddle, PLEASE DO NOT LISTEN, there is only one obvious reason why letting agents are recommending them. Ps. They are removing a lot of negative reviews, trying to hide the truth.

They have recently sent us a statement saying that we have overused Electricity, Gas, and Water. This is just ridiculous knowing that most of the time, we didn't even stay at our house. Two of us left the house in March, when lockdown happened. Meaning that their rate of charge is higher than in any other billing company and they set such low limits that it is impossible not to go over them. We paid an overall amount £3,420.3 for bills in a year for a house of three people. This is an extortionate amount for any house, especially that small, and we were trying to save on electricity and gas, living in a cold house throughout the winter. Just don't sign with them, complete scammers and there is no way to appeal this amount. You're better off signing with any other bills company or just sorting it out on your own.

Huddle try to rip you off and hope you don't do anything about it. Charged an additional £120 per tenant at the end of the tenancy despite there being nobody living in the property for the last 6 months of the contract...When challenged, Huddle accepted that they may have made a mistake with the starting readings and promised not to take any more money from my account until the reading error had been resolved. 2 weeks later, I saw that more money had left my account - they hoped I wouldn't notice and when I called up (again...), I eventually was refunded the money that had been taken without warning. I still have massively overpaid despite the small refund and will never use Huddle again. Dishonest business that doesn't deserve anyone's money.

Awful company. Keep charging once we’d left the house, against the agreement. Avoid at all costs.

I would give 0 stars if I could. They overcharge for their services. They charge you randomly or not charge you at all. They are incredibly disrespectful in emails and take their sweet time to reply. The company is basically a scam that targets poor students in Leeds. Stay away from them if you can.

Awful. Due to admit error, I was transferred over to them without my consent. Complained and they shrugged their shoulders which meant I had to spend ages on the phone with my old supplier trying to my old account set up!

My housemates and I keep getting invoices from companies about paying certain bills but with huddle, we shouldn't be getting these. The customer service online with the chat option is outstanding and they've resolved the issue for us on multiple occasions. They're friendly, helpful and sincere in their approach to help fix any issues.

Moved into a rented property and the current provider was huddle. Tried to swicth initially but the switch was declined. Used an online service to find out our current provider and it led me to tru energy - who when they finally answered my calls after many tries they told me i needed to email with a set of info so that an account could be set up in order for us to be able to switch. This email wasn't replied to for weeks, and when they did get back to me it was to say i needed to actually contact huddle instead - despite what i'd been told over the phone. I then proceeded to contact huddle. Again no reply to my email for weeks so I called - only after an hour waiting on the phone did somebody pick up and look into my issue. They then said a bill would be sent and as soon as this bill was paid for I'd be able to switch, and that because it had been more than 28 days since the tenancy started we would have to pay a leaving bill - which was abit ridiculous considering they're unbelievably unresponsive. Anyway, the second time i tried to switch it was also rejected. This time took 2 hours to get through to them on the phone where they finally changed the status of my account to being able to switch. After all this it has now been 2 months and finally I think i will be able to switch. Terrible customer service - clearly their business plan is to sign you up and then make it so ridiculously hard to leave that you just don't bother. Energy prices aren't that great either, pretty average. Once I've managed to switch I certainly will not be going back, and will ensure to let others know to avoid this company. Taking advantage of students who don't have much time or money is disgusting.