5 star very helpful

Very straightforward website as I found previously. Although we had no reason to make any claim on our previous policy I felt confident about this company. The service I received on the phone was also very helpful.

Helpful phonecall back to organise this renewal. However, I found using the website was not satisfactory.

For someone with an existing health issue, Free Spirit is one of the few companies who will insure me - at a reasonable price too. Professional and courteous. Recommend

I rang free spirit as they did a special Travel insurance for Diverticulosis. And they where very good in explaining the cost of insurance and the cover we would get.

staff easy and friendly

Good Price, and just what we needed.

Geat help, good prices,quick service.

Easy to negotiate the website and quote.

I telephoned FREE SPIRIT INSURANCE and they answered the call within seconds, I was amazed. I spoke to EMMA and she explained everything I needed to know, and she was amiable and had a very professional telephone manner. I received the insurance policy by post within a few days.

Easy to apply, good rates

Query dealt with efficiently and in a friendly manner. This is so rare nowadays. I would certainly recommend to my friends.

nothing to add

it seam good travel insurance and i can recommend

Had trouble getting holiday insurance because of medical conditions, but the lady on the phone at free spirit was very good and we now have travel insurance and piece of mindset

Claim submitted: 2/9/24 Website FAQs states..."We aim to provide a first class claims service and undertake to respond within 5 working days of receipt of correspondence." 16 working days later (plus two phone calls to them) I've heard absolutely nothing other than receiving an automatic email. Verbal response from call handler (24/9)..."A claims handler will aim to review your claim by the end of next week" i.e. another 8 working days. V poor service. Note to Free Spirit - please do not respond with "very busy after summer season"... I'm not interested in that... you should've planned for it obviously! Update 11/10/24 - still nothing... blaming the underwriter (Bspoke Accident & Health) for the delay. policy no. FST/284682/2024

Trying to get a Quote on-line I completed first two sets of questions, pressed continue, blank screen. Reverted to phone and was dealt with very efficiently.

I requested a travel policy for my elderly wife. The experience was first class. The contact [Neil] was very patient and helpful. He made the process very easy for me. I have used this company a few times previously, there is no need for me to look elsewhere.

Always very efficient and system easy to use. However, I did raise a query with a lady on the support desk about need to complete the full medical screen again. I only returned from the USA 2 weeks ago, had to go to Paris for one night but had to go through entire screening again. Only takes about 15 minutes, but given visits so close in time, maybe recognising this and asking if anything has changed re health status may be sufficient to process?

After trying to complete an online application and not sure about some of the health questions I decided to call. The agent was extremely patient and answered all my questions in a reassuring way. Very happy with the service and the cost.