Healthy Pets Insurance

No.6 Ridgeway Office Park, Bedford Road, GU32 3QF, Petersfield, GB
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4.00
Based on 839 Reviews

5

71.87%

4

9.06%

3

2.50%

2

2.74%

1

13.83%
About Healthy Pets Insurance

Healthy Pets Insurance was founded in 1996 by Mark Effenberg, as Chief Executive of a pet-loving business insuring the UK's cats and dogs. Today, Healthy Pets, which was founded before Google, is an established participant in the £1 billion-plus UK pet insurance market. Based in Petersfield, Hampshire Decades on, the fact that we are a leader in online insurance and know how pet owners think gives Healthy Pets Insurance, as of 2017 part of The Ardonagh Group of companies, a distinct advantage. We talk cats and dogs, and we truly understand that pets really are members of the family. Being internet-based with a team of understanding pet specialists available over the phone, means we can offer high-quality cover at more than competitive prices. Because we are efficient, agile and specialist, and we know pets and their needs from our own experience, Healthy Pets has one of the highest renewal rates in the pet insurance industry because, in our view, whether it's the opening contact or dealing with a complex claim, we know how important it is not just to hear our customers, but to listen to every woof and meow. Mark has always been a dog owner, and it was his experiences as a "pet parent" back in the mid-1990s that caused him to establish Healthy Pets Insurance - for the simple reason that he could not find an insurer at the time who truly understood the bond between a dog and its owner, and, speaking to friends, he found it was much the case with cats too.

Contact Info

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Jacqueline
United Kingdom | 21 January 2025

I needed to add my new cat to the protection. The assistant was very helpful, even when my kitty joined in the discussion, and pointed me to the website. Once online everything was easily resolved.

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Deborah Harness
United Kingdom | 21 January 2025

Easy to use website with affordable prices

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Stephen Todd
United Kingdom | 21 January 2025

Constructive and informative telephone sales. The sales agent Caitlin, guided me through the choices available pointing out the benefits and disadvantages of the policies offered. Excellent service.

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Morag McLeod
United Kingdom | 21 January 2025

Easy to use. Good benefits for multiple cats households. Very good prices for each cat.

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Pat McConnell
United Kingdom | 21 January 2025

I got a good price quote for my cats pet insurance and went with Healthy pets insurance in December. My other cats insurance is up in February, again got a good price quote and went again with Healthy Pets ins.

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Julie
United Kingdom | 20 January 2025

Company website is easy to use and explanation of what is included is easy to read. Plus a good price.

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Peter Burgess
United Kingdom | 20 January 2025

Price and cover offered.

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Monica Barton
United Kingdom | 19 January 2025

I found the representative of this company to be helpful & honest, so kind I would trust these people to care for my dog. The next twelve months will important for me? Thankyou

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Chris IOW
United Kingdom | 19 January 2025

Everything was well explained in clear and user-friendly terms. A very reasonable premium too for the benefits of the policy. Would recommend to others.

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E .Jones
United Kingdom | 19 January 2025

Quick replying and able to complete negotiations in a short time

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Vernon Jarman
United Kingdom | 19 January 2025

Really easy to deal with

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Amanda Ouldfield
United Kingdom | 19 January 2025

Good price and easy to navigate site. Hopefully I won't need it. If I do will give review on that experience.

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Kathryn McLennan
United Kingdom | 19 January 2025

Quick and easy. Good value cover.

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Kathryn
United Kingdom | 18 January 2025

Lovely representative- helpful and kind

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Catherine Lennon
United Kingdom | 18 January 2025

Applied online, very straightforward, no "hidden" problems. Awaiting my policy in the pist

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Nikki Brenchley
United Kingdom | 17 January 2025

Very easy and quick, no hassle.

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Ian Brown
United Kingdom | 17 January 2025

Call handler very knowledgeable and very considerate.

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N Byford
United Kingdom | 17 January 2025

Easy to apply and set up my policies, good notifications, good price and clear information provided on how to claim or make contact if needed.

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Mr Cody
United Kingdom | 16 January 2025

Great price

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Zoe Hetherington
United Kingdom | 16 January 2025

Absolute bunch of con artists... like others have commented. I was in the unfortunate position to have to make a claim in Oct 2024 for my dog... My vets completed the documents and sent them to Healthy Pets, I didn't hear anything so chased them the end Oct, HP stated they hadn't received them so my vets sent the documents again.. again I heard nothing.. I chased again the beginning of Dec to be told yes we now have your claim... I waited heard nothing, called again 21/12 to be told yet again we don't have your claim.. we will call your vets... I waited.. yeah you've guessed it I heard nothing, chased again 10/1 to be told still no record of claim.. they will call the vets direct.. now the 16/1 and Ive heard nothing. For a company that are very quick to increase costs and add deductions as your pets gets older it is near on impossible to actually make a claim... DO NOT TOUCH THEM.. really shocking service.

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