Took over a month for items to be delivered and no communication for them. Won’t use again.

It is the second time they cannot deliver. The last order was placed 8 April. Until now not delivered nor an explanation. I sent emails, no reply. I called the phone number from their website, they do not pick up the phone. After well over 4 weeks my money was gone and still no delivery or any news from AYP. Absolutely shambles.

Placed an order on 24th Dec, still outstanding. Whenever I contacted them, they will give out fake promises i.e. item would be received within 2 weeks / 3-4 days. Now, they just ignored my messages. Shame!

Ordered item nearly a month ago and still to receive it. Emailed them 2 weeks ago and they said it would arrive by the end of that week, which it didn’t. Now they are no longer replying to my emails.

Terrible service. Very quick to take your money but abysmally slow in delivering your order, if delivered at all. Impossible to contact by phone and Emails get automated response. By the time you get (or not) your pharmaceuticals from them, you will either have been cured or been obliged to buy the same elsewhere. Their TrustPilot review is reported to be false.

no goods no reply had to get back from credit card scammers

YOU DO NOT READ YOUR EMAILS. I WOULD LIKE MY MONEY BACK ASAP ******************* Sorry about the delay in replying. I apologise for the delay in dispatching your order. Your order will be dispatched shortly, you will receive an email update. It should be on its way within 2-4 working days. If you do not wish to wait for the order, you can cancel and refund it. Once shipped, you'll receive an email with tracking information. I'm sorry for any trouble caused. Thank You AYP Healthcare On 2024 M04 25 06:35:43 UTC, wrote: This is a follow-up to your previous request #51782 "Freddie Nye - Your order" I made an order on 27th February No51485 and still not received the item. If you can't deliver my order please refund me Regards Freddie Nye JUST GIVE ME MG MONEY BACK This email is a service from AYP Healthcare. Delivered by Zendesk [W7JLE3-PWVWM]

I have contacted ayp healthcare regarding two orders I placed in March one of which never has arrived. The second I am still awaiting delivery. I was told I never placed an order because I didn’t receive an order number but the amount has been taken out of my bank account? The contact form occasionally works! Prior to this I received several orders 3 bottles of eye drops for £26 so much cheaper than buying via the chemist. Up to this point I couldn’t fault the company? If they cannot provide the goods please refund the money.

I wouldn't even give them 1 star but couldn't write a review without giving any!! Still waiting 3 months after initial order. Have e.mailed numerous times, sometimes eventually receive a reply..others not! Repeatedly advised order would be sent within so many days..but no! At one point offered a full refund( £60+ order from my mother) but nope..nothing again. Still no reply and repeatedly e.mailing every week!

I placed my order AYP51764 on the 28 Feb 2024 and paid for the goods. Despite numerous emails chasing the company which they responded to saying the goods would be despatched in a few days. However, no goods have been received or refund made. I have today sent them another email asking for a refund and I wait their response. This company should be avoided at all costs. Do not order any goods from them. They say they deal with the NHS which gives you a false sense of security.

The helped me choose the right cream I needed a sent it out straight away.

AVOID this company. I ordered 2 months ago and have not received my order or had a refund. They will send you 2 emails saying supply issue in the 1st one and the second when you chase them, do you want a refund. Say yes and then nothing. My next step is to report them to Trading Standards. AYP Healthcare total rip off!

Easy to order and on time delivery

I ordered eye drops in February, didn’t arrive contacted them, they said they had a problem but I would receive them the following week, this happened several times so in the end I asked for a refund, after two attempts still no refund, I have just emailed this morning for a third time.. I thought I was giving a small company a chance, but have now ordered from Amazon they arrived the following day ..very disappointed with AYP, giving the benefit of doubt maybe mine was a one-off situation..

Ordered a product on 5th March. Still has not arrived. Not being kept up to date unless I push for a response and have had no response to an email sent on 16th April. I have had to purchase elsewhere and I am now requesting a refund but getting no communication at all.

Ordered and was told product on line was instock just a holiday back up medication of anti-diarrheal pills, Said shipped in 2to5 business days. No porduct arrived prior to holiday so purchased from Tesco. TRied to call line say not taking calls n line form completed no reply. Product no use now to me, seems like charge back and a complaint to the General Pharmaceutical Council about the registered pharmacist running the company

Ordered eye drops from AYP on 20th march. Delivery was supposed to take 2>5days. They never arrived! I contacted the company several times. AYP said they were having a problem with a new robotic system. I then asked for a refund but from then onwards they never replied to my emails. In the end I contacted my credit card company and asked for a refund under the chargeback scheme. I will never ever use this company again!

I have been waiting for one order from February and another from march totalling over £64. I have contacted them several times but am still waiting for the goods or the money. Lost all faith and confidence in this company.

Expensive and slow

UPDATE : 15TH APRIL still no meds and I'm being ignored I've sent umpteen emails always get a ticket so they've received it they are just not responding and not refunding Funny chat is open 9 till 5 bit when I put my details in they went offline for a few hours ! DONT BUY FROM THIS COMPANY Will update again should I get some answers or a refund I ordered in March it's now May and still no order I've had one email when I 1st contacted them yes they had issues with getting meds asked if I wanted to wait or a refund i asked for a refund then nothing Ignoring my messages and my emails So I'm out of money and goods Don't order try one of the other companies with better reviews