A follow up to my earlier review. The lack of communication is abysmal, and led me to cancel my order, however I have still not had any confirmation that my order has in fact been cancelled or any sort of apology. I am genuinely surprised at the good reviews on here as I was warned off moving to Airband by neighbours and colleagues who have almost all had terrible experiences. Airband is currently the only full fibre provider in our village, so they have us over a barrel to an extent. Unfortunately, I really can't recommend them.

Airband helped/guided through initial Process.

Super prompt survey and installation. Professional team.

First class service and a charming engineer who was polite and considerate by offering alternatives with wire routing and dish positioning…

The internet has gone - again. It's 11:00 and I've just been told by customer services it will be off until 2-2:30pm. I have been told the outage is because of bad weather. This is the third or fourth time in the last month that this has happened and it makes it impossible to work so I am wondering whether to continue end the trial and go back to EE/BT where the speed is slower but it doesn't stop when the weather is bad.

Very straight forward and very professional. No hidden costs and installation very prompt.

I reported a service outage that had started on 12th January and was give a response date of "5 working days". Then you expect me to give this feedback 2 days later? Where is your internal coordination?

All went smoothly and efficiently

Signed up to the Black Friday deal with 6 months free. I was with Airband just after they launched and had a lot of hesitation about coming back. I’m glad I did, I signed up to the 900mbps. I get around 600mbps…usually hangs around at 300 during the day. 6 months will give enough time to properly evaluate the 900mbps package. So far I’m happy. Called them today to get a bit of advice with regards to a static IP. Had a few teething issues but we managed to sort it.

Emma Underhill replied promptly and answered our query.

Donna was very helpful and explained everything well Had no problem with Airband over the last 18 months and have signed up again

A brilliant company to deal with and have been a life saver. I was hardly receiving half a meg and now I have just signed up to a 900 meg contract.

I had an amazing experience with Jack Johnson, he's done a perfect job, running the cable carefully and makes sure that was nice and tidy. I really appreciate it because he took care of my new home!! Lovely guy, thank you again!

Fricken Joke. Waited 7 frustrating months for external works then for them to cancel my bloody order. 🤡😡😤

Renewed thanks to Dean Cole, Dudley Hobbs & Tom Wear for the network extension in our area. Many customers have now been connected and are enjoying much faster speeds compared to what Openreach can provide!

They sorted my switch very quickly I've only had a couple of weeks but very happy with it and my speeds are great

Great initial contact and explanation of service and costs. But in the 10 days since then no follow up contact about booking the necessary pre installation survey

On time, very knowledgeable young man (Alex).

So far so good. The process of ordering was very smooth and I am now waiting for the survey to establish if line of sight can be established.

Worst customer service I've ever encountered! Imagine you don't have internet, so you call up your ISP to find that the phone doesn't even ring and it just goes straight to a voicemail. That's right a company in 2025 using a voicemail box...