Thank you to Dudley Hobbs and Tom Wear for their efficient work this morning. ( Despite the terrible weather) Cables have been laid and the garden has been left in a tidy manner. These 2 very lovely ,polite young men are credit to your company. Many thanks Kerstin Clarke

Fast reliable friendly service

After many issues with the customer service of Airband, Chris T and James M absolutely redeemed our experience with company when they came down to install our connection. Super lovely guys, Chris had an answer to every question we had and after losing a bit of hope over the past few weeks, they were both able to provide us with WiFi on the day they arrived. I would highly recommend asking for these two for great service.

Rebecca resolved my query very quickly and professionally when others couldn't.

Have not had internet for weeks! They have absolutely no customer service, no engineers and what boggles my mind is every time i call up they have no record of any previous calls. I cannot stress enough - STAY AWAY FROM THIS PROVIDER

Waited 3 months for an engineer to come and didn’t arrive so I called and canceled it

It’s been. Good so far No problems yet

Speed of installation, good speed of internet.

Wanted to go to this company for my Internet and had a guy come to do a survey and was informed that I would need a dish which is not possible because I'm in temporary accommodation, but I don't understand why I need a dish just for Internet

Jack Johnson came today to address numerous issues arising from the installation of my 900/900 service. The 5* refers to Jack’s commitment to resolve issues and provide real customer service. It does not refer to the service (or lack of it) provided by Airband over the last 4 weeks. He spent 3-4 hours systematically working through everything and left with a series of follow up actions for Airband to take. Spending on how Airband choose to respond, they will either keep or loose this (slightly disillusioned new customer) Airband, please be aware, Jack was unable to address all issues and has sent HO copious notes and actions still required, including extending my trial period by another further 1 month period. I hope to hear from you shortly and more so, I hope to witness and speedier response to correct matters that have now been ongoing for over a month.

Airband were advertising for rural areas something that was of interest to me, I looked at their webside to get an idea as to what they were offering as my current internet is extremly slow and intermittant. Having called to speak with Airband a very helpful and knowledgeable chap called Jo was able to answer a few questions that I had very clearly and explain the process. I have now signed up as my speed should increase at least 10 times faster than what I am receiving now, I can't wait for the installation plus it's cheaper than what I'm paying now.

Excellent service, super fast internet speeds and the engineer who installed it was great. Communication was good from the outset and from originally enquiring, we were installed and ready to go within 3 weeks.

Fitter was friendly and talked through the installation. The internet speed is much better than our 3mbps, which we had before. Hopefully it’ll continue.

Engineers came and had the broadband all up and running pretty fast. So far no problems and 300mbps is very fast for us.

Having struggled with poor 4g connection for a year. Engineers put it back to a dish which had been a problem on initial installation. All good now

Everything explained fully and very professional

Poor broadband speed in remote location - called airband, phone staff all helpful and responsive, Tony came out to do survey, was super-helpful/friendly/clear, Alex came out today to fit/connect, again super-helpful/friendly/clear - after living with 1Mbps for years, we're delighted to instantly have approaching 100Mbps - impressed with the results and impressed with the staff and service...EX20 3AN

Our internet had been off for three days. I called this morning and reported this and was given a number. We rang again and was passed to an on line engineer who ran through a few checks and got us up and running.

Just renewed my contract with Airband for another 18 months from May 2025 with Sarah Aybey from their residential team, process very easy, just a check of the terms and conditions (supplied) and an exchange of emails. My move from Plusnet internet service previously when considering a fibre connection was justified by the substantial increase in speed to 300mb/s at virtually the same cost (£30/month) as with Plusnet given that we are considered to be out of area and therefore increased cost of connection. Airband service has been very good and consistent speed with just the occasional short service breaks. New facility with Airband matching upload speed with download speed will help my daughter and grandchildren with uploading reports to university/school and constant online chat sessions/meetings. I can recommend Airband service.

I have been with AIRBAND for several years since they built their network in our area. The original install was quick and painless. The installer (I don't remember the guy's name) was fantastic. I've never had an issue with my service since install. No drops in connectivity and the advertised speeds are always met. Any potential issues due to work going on in the area is communicated ahead of time. Renewals are super easy. A reminder is sent well ahead of the contract end date with your options and all you have to do is reply to the rep (Sarah for this renewal) and they'll handle any changes etc for you quickly. Would recommend AIRBAND based on my experience.