Airband really is a brilliant service. We’ve been with them for 3 years and just renewed again for 18 months. I have no intention to change as the price is fantastic value (please don’t increase because I said that! Stay as you are!). The broadband we receive has been almost flawless from the moment we got it. Seamlessly installed by a friendly engineer. We’ve had the odd outage which you get with any provider but their communication is excellent - texts and emails every step of the way and online updates by county/post code which is really valuable if like me you work from home and have kids with iPads and whatever. The first time we renewed they actually made my bill cheaper for exactly the same service and it’s excellently priced for what you get. The speeds hardly ever fall below 100mb/s and any time you call them it’s productive - no fobbing off. The renewal process is so easy and transparent - not automated with price hikes like sky, BT etc hoping you don’t notice and it’s a significantly better product - and I mean significantly. I despised my broadband with Sky; constantly cutting out or delivering crap speeds, slowing down at peak times and don’t get me started on the customer service. They must have sent me 5 or 6 routers just to get me to go away. Very few household products actually deliver something decent at such a fair and affordable price for all. Very refreshing these days. Thank you to Sarah A for the recent sorting of our renewal and making it so straight forward - one email and we were done. No pushy upsell, just options for us to consider and take our pick. Thank you.

I signed up to broadband 2 days ago. I tried to do it online, but your website could not find the final page, just kept getting error 404. So I rang. Went through everything, all seemed fine. I was told I would get a confirmation email in a few minutes. It didn’t arrive. I rang again today and was told I would get my confirmation today. It has not arrived. So far, not so good

Does what it says on the tin 👍

Great service by Alex the engineer who carried out the installation. He explained everything that he was going to do and ran through the whole system on completion. Thank you.

Each stage was finished quickly. The team were all polite, friendly and tidy.

Great representative from Airband, really helpful

Communication with Sarah Aybey has been excellent. Emails and follow up calls were dealt with professionally.

Quick and easy renewal with Emma Underhill. Quite price increase from last year though once last years introductory offer expired.

We have just moved to a big house in a rural dip. Booked Airband several weeks ago and surveyor came out swiftly. Complicated as then needed wayleave permission to put wires across neighbours house and this took several emails and phone calls to hasten. However, next steps were very quick and good comms. Engineers Sean and Jack Johnson were fabulous!! Lovely, professional and very helpful. I asked loads of questions and they helped set it all up without any issues Gone with highest speed and extra boosters and touch wood seems we’re back on line. S Lewis in Taunton Jan 2025

Polite and knowledgeable staff who are easy to get hold of. Great service and value for money.

The Airband engineers were prompt, hardworking and put me at ease with their efficiency and knowledge. They were friendly too. It's not easy to have changes done to your property but my WiFi really needed a boost. The WiFi mast is tall but not really obtrusive and the modem is attractive white and modern. There was no problem in re-connecting my 'streaming'. I'm looking forward to enjoying better WiFi. Thank you.

Quick work by your chappie. Informative and helpful

Brilliant service. Less than 24 hours since I placed my order and the Engineer arrived, installed the router and we were up and running. The Engineer was fantastic, polite and professional. The broadband speed is significantly higher than what others were able to offer and has been stable since set up, no drop outs, no buffering. I would highly recommend Airband to anyone seeking a faster broadband speed. Especially in rural areas like myself.

Excellent company. First class service. Very highly recommend. Any problems or queries quickly resolved, and most importantly they’re quick to answer the phone. One of there advisers, Sarah Aybey, was very helpful.

Great company Airband Not really had any issues, if there is going to be any down time they always let you know before hand and again when it's back up again, I see our fitter quite often on our caravan site and he always gives me a wave The WiFi in towyn north wales was not very good until we changed over to Airband, would definitely recommend 👌

A few teething problems in the early days but all was resolved and the service has proved reliable and stable. A few outages due to weather but kept informed and service has been back up and running quicker than expected. Great customer service from Emma and the team.

Signed up on Monday, supplied and fitted Thursday. So far so good

**Update** Following a few calls, an engineer was sent out the next day and I was connected quickly. As a previous customer, Airbands fibre has improved massively, now providing symmetric speeds for download and upload. Seems very reliable now and getting c.900Mbps upload and download. It's great that Airband do not increase the price each year either. Very impressed so far. ********** No contact regarding an installation date, ordered a week and a half ago. Was a previous customer and exited due to poor broadband performance (alleged 900mbps) but kept getting drop outs. Came back to Airband as I have heard performance issues have been resolved (now providing symmetric speeds). However, I can't seem to get connected up. Not a great start following a second chance.

i can now turn on my laptop and not have to wait for it to load up. your service engineer was very polite and answered any question i asked.

The procedure of installation was thoroughly explained at the onset and done so well and efficiently. Help too with synchronising devices. Was wonderful finally to get a fast broadband speed. after years of struggling with a very long 2 mile copper line from the exchange. It wouldnt be upgraded and what a let down. This was a perfect solution. Extremely happy.