Friendly efficient service.

Even though we couldn’t get the service the engineer Luke spent nearly 3 hours trying

Our engineer Owen carried out the survey efficiently told us what to expect and ran the fibre cable in despite having injured his knee and limping badly. ready for install a week or so later. He came back to compete the installation a week or so later and did not leave until we had actually gone on line with our pc and proved to ourselves that all was as it should be. He was bright and cheerful throughout what can be an anxious time for a customer.

Straightforward application forms,very efficient response. There was one minor issue which was dealt with promptly and efficiently.

Spoke to Sarah abbey today regarding my new contract for air band. She was very pleasant polite and precise in what my new contract should . A very pleasant lady.

Neave from customer services was excellent. Really patient and explained everything very clearly to get out internet working again. Thank you.

Airband are the only ones who made it possible for fast WiFi in our area . Renewed my contract with them once again , and a good deal with Emma Underhill.

Had a few queries which needed answering. Emma replied promptly and clearly. All questions answered. Overall very pleased with Airband service.

I would like to thank Airband, especially a young lady called Sarah Aybey; she could not have been more helpful by explaining everything I needed to know on how to choose what package I would like to go with for my renewal. She was very articulate and very polite I could not have wished for a better person to talk to. Thank you Aybey. I Very much appreciate your help.

We were keen to ensure the fibre entry to the building was as neat and tidy as possible as the entry hole to be drilled is on the front of the house. I also had a particular entry grommet that I wished to use. The installation guys were great in this respect, had all the appropriate tools and took great care throughout. We’ve now had the fibre broadband for a week and everything WiFi is changed over from the BT copper wire service we had before and speed is consistent with what we specified. Well done Airband.

Very friendly staff, a lot of phone calls later I finally got connected

Absolutely fantastic - 5 star solid gold service - I've been a very happy Airband customer for a number of years (previously struggling on BT rural networks speeds of 3-5Mbs!! - switching to Airband was a lifesaver during lock down providing a very reliable 40Mbs connection allowing me to work from home) I recently found out a higher speed connection was now available in our area through Airband - I sent an email enquiry in the evening and was contacted the following day by Joe from Airband - he was extremely helpful and within minutes I have now been switched from my previous 40Mbs contract to 150Mbs service - VERY highly recommended !

Reported poor speeds four times - not fixed. Paying for 100 meg getting under 10 Now a month in since I started chasing. Still not fixed. Every time you call someone is really nice and sound helpful saying they will get back to you but they never do.

Switched to airband after being with multiple traditional providers such as talk talk, sse and origin and was slow and unreliable the entire time. decided to give airband a try and after signing up an engineer arrived in just 2 days and setup everything within an hour. speeds are about 5 times faster than before and I’m regularly getting over 50mbps in a very rural part of wales. would highly recommend switching from the traditional ADSL broadband if you live in a rural area and give airband a try

The process was easy. And very helpful.

Very easy to set up, quick and efficient, great advice and really nice and helpful staff.

It was a nice surprise to have the choice of a continuing contract at less than the expected price! Sarah Aybey was very helpful in setting this up for us and we look forwards to continued great service and internet! :-) Thank you Sarah

I have just renewed my contract for another 18months, speedy response and easy to do, a great service from Sarah. With the odd glitch from time to time, which is always quickly resolved, I have had a good service from Airband.

The contract renewal process was informative and easy to complete

No hassle, clear and concise