Very prompt response to my email query and very informative guidance given over their product which I continued to purchase. Friendly staff who was very helpful.

Great service ,very polite and very tidy job

Very helpful and easy to deal with.

Very quick efficient service.

The whole process was quick and efficient and whats more broadband up and running and a good speed!!! The Engineer was great and very professional

Great service. You can actually talk to someone in the UK who are very helpful. You can also get through very quickly

A great service and deal from airband. Thankyou Donna Bond. We have been with Airband for a year or two now and we can’t fault it. Great speeds for gaming also. We have just renewed for 18 months.

Received a call today from Emma Underhill at Airband to follow up on a previous email regarding renewal of my contract, offering an increase in speed on my fibre line at a reduced monthly cost and increased SLA for 2 years. I always receive excellent customer service from Airband and this only continued today with Emma's call. 5 Star service

There is always a friendly person on the phone trying to help in case of an issue with connection, payment, etc. This time I spoke to Sarah about our contract.

Good fast service

Spoke with Sarah . Easy no hasselt renewal at a good price.

Jack was very thorough throughout the installations. He is a great asset for the company.

While installation took a while when it happened it was pretty good. I have had a number of issues with getting answers to specific questions like; connecting my existing handset to the router as the softphone they use is pretty poor or the coverage of the router they supplied which I have to say is about as bad as I have ever had ranking as low as a Vodafone one from 6yrs ago! I am still trying to resolve these issues along with a spooling issue hence the 3 star rating. Hopefully I can upgrade once I get my issues resolved.

Fast service, seems reliable 👍

Agreed to take Airband 27/11 and received confirmation from them that they would contact within 14 days. Despite one brief contact have heard nothing since almost 50 days.They are not easy to contact.

Great service. Easy to book online. Installation was neat and Rob was very helpful and considerate when fitting the equipment. Early days but all is working as it should and receiving fast internet speed.

Good communication. Out of hours team available.

Customer service is glacially slow. I am still waiting on an enquiry i made on the 20/12 2024. When an engineer did come out, he was great, and the tech support guy i spoke to was equally good. It seems the 'front line' customer service team is ill equipped to deal swiftly with enquiries or complaints. I am currently disputing a £60 charge, when £30/month had been offered as a joining fee. Still not resolved. Booking in the engineer took over a month. In summary, great support, but only when they eventually get round to seeing you. Perhaps money would be better spent on staffing than TV advertising.

We are very happy with our new airband it was put with care and no mess.

Very professional installation