I changed to Airband in May 2024 after suffering poor performance from 3 mobile internet in my caravan. Since then I have not had any issues at all and have enjoyed a great service. I have just renewed for a further 12mths and this was dealt with quickly and efficiently by Donna Bond. Thanks again and look forward to another year of great service. Ian Watson

Very helpful and the service is brilliant

I have just renewed my contract with Sarah Aybey on the phone. She was friendly, helpful and efficient and I now have renewal for 18months at same price with excellent customer service. Well done Airband.

I have tried on two previous occasions to get Airband installed. Both times I've got so fed up with nothing happening for months that I've cancelled the installation request. In July of last year I decided I would try a third time. I'm still waiting as of today. Since July last year I've had 4 engineers come out to assess the work that is needed. Every time a different engineer comes out, they evaluate that the work needed is different from the previous engineer. In November last year the engineer said that Airband needed to apply to Oxfordshire Council for a Wayleave Agreement to gain permission to put a pole up for the cabling. I have been told by Airband that the Wayleave Agreement is now in place, but the engineers that came out this morning now say the cabling needs to go in a different place and there is no need for a Wayleave. I believe I have more chance of winning the lottery than I do getting Airband installed. Month after month goes by, Customer Service are VERY unhelpful every time I contact them, and quite frankly I'm fed up with the texts and emails saying "we are still working on getting your service installed and will update you in x number of weeks." There is NEVER any update from Customer Service, and I contact them again and the cycle just begins all over again. I wouldn't recommend Airband to anyone. NOTE TO AIRBAND - please do not respond to my review with nonsense apologies and words of how sorry you are that I've had such a bad experience. I have heard all the excuses over and over, and the ONLY thing I'm interested in hearing is WHEN the installation is going to happen. And by when, I mean an actual date & time.

Very professional installation, installer was courteous and helpful.

I received a renewal notice recently and replied today requesting an upgrade our existing fibre150 package to the fibre 300 deal. For only £5.00 per month more than I'm already paying, to get double to speed seems like a good deal. Factoring in being free for first month, for the first 6 months of the new deal, this effectively makes it no more expensive than our existing one. The upgrade was confirmed today and a minor query regarding the router was also answered. Yes, from time to time it does go down, but personally, its never unduly affected me. Overall I am very happy with the service that Airband provides Thank you to Sarah Aybey for your prompt service, it's greatly appreciated/

No hesitation in renewing our contract - been with others, sticking with Airband. Thanks Donna Bond for your quick response.

Jane the sales support manager, was honest and extremely helpful with the options available,very professional on my call checking and setting up my account,she also gave me a one to one service with no pressure into me making a very easy decision. Thanks Airband

I live a remote part of Devon. The promise of fast reliable broadband is not so much a luxury as a necessity. We have no prospects of fibre in the foreseeable future.

Ordering was easy and I felt that they were helping me to get the best deal

Dan the engineer did a great job fitting the router exactly where we wanted it and after the installation, explained all about it.

I have renewed for the first time today with Emma Underhill. Great service and seamless.

Great service from Donna today when I called to discuss my Contract renewal. Donna quickly and clearly outlined the options and followed-up shortly afterwards with a confirmation Email.

Lovely guy came to up grade our Airband today. Jimmy was really friendly and helpful, explained everything and made sure we were ok with it all before he left.

Emma Underhill delt with me today fast reply and helpfull thankyou

Highly recommend. Great coverage

I have just renewed my broadband and Donna made it very easy. She clearly informed me of the packages available and made the process very simple.

Jimmy the engineer was very tidy, polite and did a great job installing the new equipment. Thus far, the service is so much quicker than anything we've had before.

Sarah Aybey super helpful in getting renewal done efficiently.

Helpful and swift reply and good renewal price offered matching new customer deals. Thank you.