Helpful, responsive team, reliable rural broadband!

Installation team were great, very efficient and got it done without a hitch. Service is great, never had a single issue with Broadband connection, nice fast speed so all good.👍

crap........came round fairly quick and installed the cable since then ( over 2 mths) had no contact rand the lad who originally signed us up and told them to come remove the cable........stil nothing........ill be pulling the cable down my self soon as im going with ee and they will be putting a new line in

We live in a really rural area and have been with airband for over a year now and the speed is fantastic. We went from taking over 24 hours to download a film to it being nearly instant! Many thanks would recommend to anyone.

The installing engineer did a great job, went over and above. I was well pleased.

Quick and easy

We were supposed to have 6 months free but airband started taking money from our account straight away and they haven’t rectified this problem despite us contacting them.

An excellent and very speedy service from Sarah Aybey in renewing my Airband contract. Very impressed.

No communication. Didn’t let my old provider know that I was leaving so had to pay an extra months worth to them. Signal keeps cutting out, every few minutes. No account so can’t check up my details and not easy to get hold of them. Bill is in a email and hard to read , no way to find how breakdown works. Airband live in the old ages and need to update their technology.

Sarah Abbey was helpful when renewing are 18 months contract, explained all the detail and helpful. But as a saltmarshe customer I had no choice about which provider to

Only recently switched to Airband but so far so good. Had a bill for £25 when meant to get first 6 months free. Messaged Airband and they explained it was a computer problem that I can ignore.

They have helped us out so much just by providing no payments for six months

I notice that Airband reply to good experiences but not the bad ones.

They did very well and explan it all to me of what they did

Just renewed contract. Donna was quick and efficient and pleasure to do business with

Great, clear communication from Sarah Aybey, making the renewal of my contract simple and concise. Thank you, I look forward to another 18 months service from Airband!

My order was cancelled without being contacted. If I hadn't contacted Airband for confirmation, I would not have known. I then went back to Zen, whom I had been using for 20+ years, a week or so before we were due to move, and the installation was completed on time. Perhaps Airband could learn some lessons here. In case somebody should ask, the survey was undertaken as I met the surveyors on site.

Since joining Airband 18 months ago their service, including installation, has been excellent. Their customer service is very quick and efficient and you get to talk to ‘real’ people. Over the 28 months our broadband only went down once and it was very quickly restored. Overall I’m very happy and so l would give them 10/10.

Had a survey in 11/12/24. There was a problem with the transmitter so the surveyor said the job would be completed the following week. Having heard nothing I rang them on 18/12/24 and a ticket was raised saying: “we are doing everything we can to resolve your query as quickly as possible." Having heard nothing further I rang again on 7/1/25 and was told installation would be on about January 17th. Fortunately, my mobile broadband contract had a few weeks to run so I renewed it after cancelling Airband. Not a good experience.

Excellent service for renewing our contract, thank you.