We've been using the Airband 'Microwave' system for many years now but in the words of the song, "When she was good, she was very good indeed, but when she was bad she was horrid" Since the debacle back in June 2022 we've rumbled along nicely with just occasional hiccups. Then on Wednesday morning the connection kept dropping every couple of minutes. I rang AB and it eventually cut to ansafone. On Thursday morning, I had a call back asking if the issue was rectified. I was away from home so the lady said she would email and I could reply with my answer. When I got home it was no better so I replied saying so. Then, about 2pm Thursday it was suddenly fixed and worked seamlessly till Saturday night (although I'd had no reply from AB) Then on Sunday morning it was back to intermittent. I phoned and left two messages and also emailed twice with no acknowledgement. Then, at about 1.40pm on Monday it was working again and hasn't missed a beat ... but still no correspondence from AB ... it's as if they don't care! EDIT ... I emailed on 31/12/24, as instructed in their reply below and, there was again, no reply!

Just renewed my Airband Service for another 18 months - Excellent company with fair package options to suit all budgets. Thank you to the excellent Donna Bond at The Residentials Team for outstanding customer service through our renewal :-) Airband - a company that punches well above its weight and leads by exemplary service to the client - Global giants in this field should take note of Airband.

Original service lacked response but after commenting on here ,within 2 days issue has been resolved! Such nice engingers too. Let's hope the next stage goes smoothly.

Finally installed into house. Up and running with new router. Moved all net appliances over to new service. Seems to be holding up well. New Router uses different IP range so be sure to unplug old router and reboot to pick up DHCP allocated addresses. The router app can allocate fixed ip addresses but took some digging to find. Some set up a WiFi net to match the old service SSID and Password but I preferred a fresh start.

My phone call was answered very quickly by Donna Bond - a real human, not a computer! She sorted my problem straight away and emailed confirmation of the action within a minute. 1st class service

Jack was amazing and really helpful. He stayed for ages making sure everything was set up properly.

had my install today and everything is working like it should the engineer carl was really helpful and good. the only downfall is he stuck the main box to the wall with double sided tape which didn't hold so i got some gorilla tape which has secured it. would of rather of had it screwed in to the wall but he said they don't like doing it.

Very polite engineer arrived on time and did the work well, we now have the fastest broadband we have ever had and so far so good. Seems great value for money, the router has a smart look. Will recommend to anyone that can make use of it.

Great value and excellent, reliable service. Thanks Donna

A very efficient and friendly installation engineer.Up and running in 3hr .

excellent response time.

Spoke to Donna about renewing and upgrading our Airband contract and it couldn’t have been easier or more pleasant. Donna was very friendly and helpful- thank you!

Received excellent customer service from Sarah Aybey. Helpful, understanding, efficient and friendly. Very happy with Airband, highly recommend.

Just had a very helpful, polite and efficient exchange with Sarah Aybey - thank you Sarah! It’s great to deal with a human being for a change and we are loving the Airband product and service.

Excellent, quick and reliable service.

Had our new service installed today by a Mr Sean Budd who did an amazing job. Finished in super quick time and we are very pleased with new service.

Owen the Airband Engineer installed our wireless broadband connection and went the extra mile to make sure it was completed to a good standard. The dish survived storm Darragh! We have had much better Internet service than with our old traditional ISP.

Straightforward contract renewal process. Emma was most responsive and helpful. Airband gave me a choice of different speeds and prices, but for me the choice was a simple one

Swift and efficient service.

Professional guy. Did a great job. All working well.